Very comfortable bed and clean room.

There was no follow-through on a spa request despite there being an online booking option available. When I asked about it because I’ve never experienced being completely ignored after being offered a time, I was laughed at. Additionally, it was very difficult to make arrangements to pay as I needed to leave before the desk opened. I was just repeatedly told the desk doesn’t open until 730. I’m not sure if this had anything to do with being a solo traveler, a cultural misunderstanding, or just bad manners.

Amazing hotel, great amenities and food/drinks, friendly staff, and the perfect location to explore the region.

It was super hot the week we were there and there was no AC in the room so it was very hot, even with the balcony door open all night (and the outside temperature being cool) which made sleeping difficult. I would absolutely still recommend this hotel.

the restaurant food!!! EXCELLENT

the shower it is too small, and will be nice if they have an electric hot water pot for a tea or coffee

Staff are friendly. We were able to find almost everything we needed. The view from the outdoor poor is amazing and the indoor spa area is well equipped. Quality of meals from the kitchen is way beyond our expectations. Best breakfast I've ever had and dinner was good too.

No A/C. No free minibar.

location and staff

internet is very weak no minibar

The hotel is really fabulous! We visited in June 2022 with really good weather, clear and sunny. The hotel is immaculate and the staff is very helpful and friendly. The room was very comfortable and clean. Upon arrival you're given a beach bag with lots of towels and slippers for the pool and spa. The hotel provides a free pass for the town bus. We took the bus in the morning for a 15min ride to reach Compatch, a ski lift center that takes you to a number of hiking areas. The bus takes you back to the Hotel or to the Kastleruth/Castlerotto town square. It's worth visiting. After a day of hiking we took advantage of the pool and spa services. It was really relaxing. Also, the food is really great! The breakfast buffet is super!

Nothing really, everything was great! One thing though, maybe a cultural difference since this is the South Tyrol... we asked the host & hostess of the restaurant if we could sit anywhere we wanted. Shock! No, we had to sit at our assigned table (we bought the breakfast plan and the dinner package)! It's as if asked them to pick up the entire hotel and move it by 6 inches! Boy, we were shocked that they were shocked! It must have been an unusual request to ask if we could sit anywhere in the dining room!

The staff in this hotel provided a great services. From the ladies in the reception desk, the restaurants staff to the cleaning ladies are all friendly, patient and like to help. The hotel provided dinner package for 40 Euro per person and it is good deal. But the dinner time is kind of late for me so that I only ate there once during my four nights stay. The SPA is good even I did not use them all.

The hotel is by a key road of the area. The pros is easier for transportation and the cons is that the traffic noisy in the night. Close the window and slide door to the balcony would help but I was still bothered. The worst is that it was unseasonal warm weather during my stays, it was really not comfortable with window closed and no A/C. Make my stay worst was my next door's guests smoke in the balcony, I am energetic to smoke, not only that I was not able to enjoy the luxury of the balcony but also I need to close the door/window in an abnormal warm weather.

great pool, spa, massage service. great outside pool, worth the staying by itself

maybe some more attention on breakfast food (cakes were taken from the fridge and served in the buffet, whicle I'd think they should have be put in the oven for a few minutes)