nice location , good service from the Concierge

spa services is bad! to speak or chat on the phone during massage is a very bad service !

checkin team and The fantastic Vladimir in Security

perfect

It's a pretty good location , the room was very nice and the showers are out of this world.

Staff was extremely unfriendly. There were road blocks because of an event and the staff didn't warn us or knew how to get around them and were hostile to our questions about it. Add a 5 hour drive and that can make anyone cranky... Had to wait 30 additional min outside the room door because of a mechanical issue. Got an insincere apology and dinner, dinner was alright the fillet was overcooked but it was Friday and it's a kosher place so maybe understandable. Rooms have no heating so prepare to freeze your butt off in winter , overall I was very very disappointed it was supposed to be a top of the line experience but we had a poor one.

everything

none

these services are too expensive

הכל.

Our room, rain suit was something special .

It is old hotel and you can see that everywhere. It is not a spa hotel for sure. You can get a massage but not something special. You don't feeling special treatment or atmosphere. For example, you need to ask for water every evening, they are not give it to you automatic as in other hotels that I stayed. And not a quick responsers via booking. You need to call them in advance.

Indoor pool, spa, great food, very friendly staff, calm relaxing atmosphere

Please fix the stairs from the pool to the waterfall

Everything was perfect. Service very good. Quite hotel. Very clean. Comfortable bed. Spa is good.