Beautiful house, beautiful surroundings, full of amenities. Guest pass was provided.

Instructions to use the equipment were not clear which lead to malfunction. I finally ended up with paying the surcharge. A warm communication could make the experience better.

Close to interlaken ost station and harderbahn (by car). Large house with full equipment for a stay. Dedicated parking place

A bit hot in summer (especially heatwave days) The small bedroom smells old.

The location, the view was simply superb. To enjoy the alps, one needs to just sit in the balcony and relax. The property , to our surprize, was well equipped with additional 'use as needed' furnitres like high chair, child cot, ample number of towels, excellent set of kitchenette, etc. The piano gives a great look to the living room.

At first, the communication was difficult as the property manager is quite busy but then she responded well via whatsapp messages continuously. We had to clarify few aspects like guest card, key, etc explicitly. It would be great to provide some check-in instructions automatically 48 hours before check-in via booking.com messaging service.

Very nice location. And a chalet is always a Very kind leave in We will come back because all was really wonderful around at InterLaken

Only the second family in the same chalet which was running washing machine all the day until late in the evening (so depend of the neighbours for it and that's change nothing that was a really great place)

Very peaceful. The balcony had a fantastic view Location is great, though you need a car to get around. If you walk til the end of road you’ll end up at the river. Great wifi The kitchen is fully equipped

Communication on checking in had a bit of delay. The host came though to show us in.

It had a lovely view

It was hard to communicate the host doesn't reply. I had to get my own town towel from the tumble dryer as there isn't enough in the cupboard. We didn't get our guest card.

The building and views outside were pretty and the beds were comfortable.

Communication was slow and we had no instructions to get in. We were eventually helped by the guests staying downstairs. The apartment floor was very dirty, with salt spilled all over the bench and floor, indicating that it hadn't been cleaned very well, if at all. There were not enough towels or cutlery for all five of us, despite having booked for five people. I don't expect luxury if I don't pay a high price but I do expect simple basics such as clean towels and cutlery for everyone and a clean apartment. These things are acieveable in any standard of building. One of the rooms had dead bugs and dirt all over the floor, as if it hadn't been cleaned in quite a while and the kitchen cupboards had old, mouldy food jars, etc in them. I would not recommend this apartment.

The property's owner was so nice and friendly. Provided better solution with problem arisen. Our stay with you was memorable and enjoyable.