There is no hot water and heating. No ones help us

Spacious living room, big balcony, quiet street. The modern fireplace in the living room gives the impression of warmth and makes you feel at home. The apartment is really great, but it needs a lot more then clean sheets and towels to truly shine.

Very unfortunate and disappointing experience, Here are the details: In order to get the keys, I was asked to send a photo of my ID via booking messaging system. Since it was not possible, I was concerned that I will not be able to get into the apartment. After a phone call to the property management, the issue was resolved and the instructions on accessing the keys and other details, including the internet access, were delivered. Once at the apartment, we realized that credentials to internet connection were missing. Again, a call to the management resolved the issue - I was required to reset the equipment to the factory settings in order to be able to use it. The smart TV in the living room was useless too - whatever one might select - the login or pin is required. There was no hot water at the apartment. At all. A bit of a lukewarm when we entered a place, just for a quick shower. Hoped that it will improve next day by the solar heating so common in Greece. It did not. We could choose cold or colder. The mattress on the bed felt softer than a pillow. It gives so little support that I have had a feeling that I will go right trough it. Almost like on a water bed. It was a nice to sleep on it, in spite of this sinking in sensation. Notable furniture wear and tear was present, especially in the areas exposed to moisture - kitchen and bathroom. The bathtub curtain is yellow stained where it meets with the bathtub. Nothing really of a concern, but it leaves an impression of poor maintenance.