Room was dusty, shower curtain had a gross stain, and bathroom had a missing baseboard tile.

Overall it was a good stay. Noone offered room service though. Check-in was average, not that she was mean or unkind but just there. Room was very spacious.

On the same day, I made a reservation at this establishment. The receptionist exhibited friendliness and professionalism. The room was exceptionally clean, and it met my expectations based on the price paid. I highly recommend this establishment; it will undoubtedly meet your satisfaction, as it did mine.

The hotel was clean! The main areas were nice! Breakfast was amazing! Was scarry leaving and coming back at night.

Will never stay here again. It is so loud. Dogs barking, people screaming and unless you’re on the third floor you can hear every foot step from above. They left all the soap dispensers empty. People above us had children running around and stomping on the ground. We called to inform the front desk. We were told that someone would go speak to them. No one did. Called again 30 minutes later. Told the same thing. No one again spoke to them. Had to wait a couple hours later before they would switch our room. Why!? Why make your guest wait hours to switch rooms. Absolutely ridiculous! Awful hotel and service.

Very nice staff in

Great breakfast, wonderful, comfortable, spacious room. Good location in Federal Way.

Not a bad stay at all for the price. The continental breakfast that was included was really good. Only issue I had were the pillows, but that's me being picky.

Very friendly staff, great stopover after a long day of travel.

Tiara, and hopefully I got that name right. She is at the front desk. She was so nice taking care of us, She went above and beyond, and is very sweet. Thank you.

They had a nice outdoor pool area and complimentary breakfast. My family really liked it here.

Nice hotel. Walking distance to shopping and food. It also has an outdoor pool and jacuzzi.

Great place

Great service

Worked out well for the night

I understand that you need a card for incidentals, but why charge $100 deposit and then keep those for 5-7 business days. That's Awful business. One of our cover sheets had some stains like if they never were washed after some one else uses it.

This was solid experience! Kind front desk people, large room, modern showers and free breakfast in the morning. Location is near to Trader Joes, various take out places and a drive thru starbucks. Cheers to this Hotel.

The area was very nice except there was some homeless evidence. Trash out back , outside locked doors, which you would not see unless you take pets for their walks.

Close by freeway and stores.

We were happy with our stay. Room was clean!

Front desk staff, Tiara, remembers me. She is exceptional.

Everything was ok it’s busy and a bit noisy and long line up during breakfast.

Great place to stay

Centrally located to nearly every amenity. All staff was polite.

Employees were friendly. Breakfast was great and pool. Everyday was a dog barking next door that wake me up. That was annoyed.

Dirty bed sheet, you can see the ex gust hair on the bed sheet and very poor cleaning

We stayed for 3 nights. Room decor and furnishings were very nice. TV “Cable” was all feeds from local stations. No MSNBC, NetFlix etc. Nowhere was any notice that the room would not be housekeeping serviced daily. Only asking the front desk about the waste cans, fresh towels, replacement of coffee and sugar packets etc, then we were informed on the “Hotel Policy” of giving 24 hour notice on a request for housekeeping service. We had to put everything in the hallway, go to the front desk and ask for coffee packets sugar and creamer…..daily. Ridiculous. I informed them that policy has failed to protect their Brand. We will never stay at their properties in the future.

Hotel was nice, room was clean. The hot tub closed at 10, wish it stayed open a little later as we didn’t get in until later. Tons of shopping and dining near by. Couldn’t get extra towels either because it was a full house. Overall okay for a night or two.

This area of the PNW is not immune to the drug and homelessness issue which makes it feel unsafe and filthy. A man sitting on the bench on property was nodding off while eating cereal spilling it all over himself. He sat there like that for at least 2 hours. The lobby had a couple of kids going in and out of the check in office and two people seem to be checking people in, one in professional attire, the other in a sweatshirt and sweat pants. Not sure if they own the property or if it’s franchised but it felt odd. They were nice during the check in process and when I shared the issues with my room. Getting to my room I noticed the peep hole eye glass was hanging out of the hole in the door. When I got in I saw that it was missing the back cowling. All of the bathroom products were so low they were spitting out in small spurts. When I told them they did offer to change rooms which I refused but I still wanted to inform. The floor was dirty in the corners like the cleaners had repeatedly just shoved the mop into the corner which led to a build up of grime. It was easily visible when the door was closed. This hotel was highly rated on Expedia and other sites which is why im writing this. Once again, staff was great, facilities could be improved, cleaners and room prep should be reevaluated, and the area around the hotel is filthy and owned by the homeless. I went into a chain restaurant which also had a vibe that matched the area. Low staff dirty tables, terrible service.

Quiet and comfortable lodging.

No door for the bathroom. Due to a construction, too much noise for the entire night. Not able to sleep at all. Breakfast was decent with many options.

The CS was very good the breakfast was awesome. Close to all stores in case we need something. Didn't like the pool to be so close from the windows, noisy at night.