Up on my arrival, the lady at the front desk gave me my room key number 229, she told me to check the room to make sure everything was ok. The room had bugs crawling around a bug even tried to get in my bag and it was several bugs crawling around in the tub so they had to change me to another room, #322 which the tub was very dirty and the mirrors were dirty as well

If I could do 0 stars I would it’s was VERY nasty we went to three rooms because I was in a room clean enough to sleep in

Tv did not work it wasnt even plugged in Ice machine on my floor did not work Hallways smelled like cigarettes

Not great. Texture falling off ceilings, trim coming off, “tile” backsplash just screwed in, not straight. Outlet covers missing, cable TV outlet just hanging out of the wall.

The lobby is pretty and everyone that works here was very friendly. But the actual condition of the room was just off. The room could be a lot cleaner, the paint in the bathroom was peeling off the ceiling, and the toilet paper dispenser was broken. We could never figure out how to work the TV or they don’t pay for cable. The linens for the bed need to be replaced. The room is a decent size, but the massive regular fridge needs to be smaller so it looks less awkward in the room. The price is what you pay for but it looks like the hotel is in a middle of a remodel and it just kinda stopped.

Please do not stay at this hotel. First room unclean, hair strands in the bed. Second room the bed had a deep dip in the middle and used soap in the tub. Third option had roaches in the bathroom. Not to mention homeless persons roaming in and out of the lobby. I left and had to find another hotel to stay. I lost my money but gained peace of mind.

It was very strange as it is like they expect the room to not be good as they have you visit the room to see if you will accept it before they will even let you in the room plus they have you sign multiple documents about accepting the stay the way it is. They also were aware all of their vending machines were empty and the only solution they had was to leave the hotel to get some out.

THE WORST HOTEL IN EXISTENCE!!! Ended up not even staying here as is was so disgusting. Smelled, filthy, suspicious people hanging around. I can’t even believe this place is even offered as a hotel! Shameful!!!

This hotel needs some help. The room looked like they started a renovation, then stopped midway through.

There were bed bugs in the room they gave me and have not reimbursed the stay.

Pool not working.Bookedfor two nights but the motel only had me down for one.Wanted to get a first floor room they were available,but all the doors had dead batteries so They couldn’t rent out.Why didn’t they just replace the batteries?Other then that it’s okay.

Nice women checked me in ! Great service

The beds and pillows were awesome. The shower was the bombshell

When I arrive from a three hour drive via Ohare airport on a business trip to Springfield, I was expecting a clean and quite environment. I’ve stayed in many hotels and by far this one was the worst. In the lobby, people were drinking beer and were very loud yelling and playing loud music. It looked like the people were running the hotel instead of the staff. That wasn’t the worst part, there was only one room left, it was a mess. The bed was not made up. It looked as if someone had slept on it and checked out. The cleaning staff didn’t clean the room and make up the bed.

Made a reservation and got there and there was no rooms

My room was dirty. It wasn’t vacuumed, someone else’s soap from a previous shower was still in the soap dish in the shower, the sink wouldn’t drain, no hairdryer and no bath towels. Was not what I expected.

Great location for my stay, very clean with exception of everyone places there bags of trash from their room next to the elevator, kinda funky smell but room was quiet and comfortable

Price was fair but the room was not very clean

Rooms were not clean. Juice stains on counter. Tub and bathroom not clean. Carpet was not vacuumed.

Very disappointed with our stay.

I arrived and was informed that the hotel was overbooked. No rooms were available and we had to leave. We drove to another town and found a hotel there.

There were roaches in the bathroom, ceiling was cracked & peeling and falling down, the microwave was dirty still had chicken pieces in it, needs vacuum bad plus underneath the bed realy dirty

When I arrived, the lobby was a zoo - loud noisy kids runn around screaming, a lady doing laundry right in the lobby, a group of 5 adults trying to have a conversation over all the noise - loud! The receptionist was off doing repairs so had to wait awhile to check in. She was very nice. The hotel is very dated - old dingy while boasting a larg sun outside newly opened. There were 3 bags of groceries sitting in the hallway just outside my door. Can’t wait to see what breakfast will be like. I did sleep well

Rented a room to get here and checked in told water was off for a hour and then would be turned back on and hours later still no water and said wont be on till morning!

Outdated,dirty and a unpleasant staff

Very little housekeeping.

I had a reservation o I got there, the were overbooked the assigned rooms that were already assigned, I’ll never go back there

Bugs in the room, no desk to work at, slow wifi.

Checkin starts at 3:00 PM; arrived at 2:50 PM and they had ZERO rooms clean and ready. We had traveled all day and on a tight schedule, on our way to a family funeral. They asked if we could come back in an hour. It took so long to check in that we were late for the funeral. There were people hanging out in the parking lot drinking at night. Someone wedged a rock into an otherwise locked side door. The entire place wreaked of strong, cheap air fresheners - lobby, hallways and rooms. It was overwhelming. The dingy room had a huge full-size refrigerator that dominated the small space. It was 5 feet away from the small double bed (not a queen.) The walls have lots of small damaged areas, and so did the tub trim. The toilet was dirty and unflushed. The alarm clock was sticky. The air freshener smell was awful. They charge an additional fee for hi-speed internet. They charge $25 for 2nd a guest in your room. They charge $20 every time a pool towel is found in your room. They charge for housekeeping services if needed more than once per week. Signs are posted by the elevators warning guests not to leave dirty dishes in their rooms. Also, key cards must be returned to front desk, visitors must register at the front desk, borrowed dishes must be washed and returned to the front desk, and guests must sign up to use pool. They also require that you sign a form promising not to smoke or have parties in your room. I felt like we were staying at a homeless shelter.

There were a lot of issues with this stay. They refused to let us check in stating that we had not paid them for the stay. I contacted Hotels.com and they made it very clear that this hotel accepted our payment. We asked for room service to change our sheets and towels daily due to different staff using the room and this was not done a single time during the stay. Every day there was a new problem I had to deal with while staying at this hotel. I would highly not recommend this hotel due to service.

check in was long elevator was trashed and squeeky 4th floor was very hot room smelled terrible one bed is all the way against the wall carpet torn in several areas walls not clean windows let light pour into room showers get water everywhere pictures online were very misleading compared to the room we had

Dirty, smelled only had one towl that had holes in it. Took twenty minutes to check in. No coffee maker in room, no sheets on bed laundry was in the lobby. No breakfeast just a coffee and juilce machine with bags of oatmela. bathroom was filthy room stunk.