The hotel smells like sewage and is really worn down with paint to “dress” it up. The bed are super uncomfortable and you can feel the springs in them. The furniture is best up and the chairs so dirty you don’t want to sit down. Also the fridge didn’t work so I food had to be thrown away. No one was staying there but every room had a light on it it and seemed super wasteful. Loud tennis center nearby and no ambiance. Was definitely not what we expected based on the other reviews. Very dingy and run down.

I hope our stay was not indicative of how things typically function at this hotel. When we were there they were in the middle of a renovation and transition but basically none of the amenities were available that were stated in the information. It was a very hot day outside and we wanted to use the boats in the middle of the lake but there was pretty much no guidance on how to do so. When I asked at the front desk they just said it's really hot outside so nobody is out there to help. Which is fair, factually speaking but why they didn't have more information or a sign at least, was surprising to me. Given that Phoenix is unbearably hot several months out of the year I would think they would have some kind of protection or a covered space by the lake . Also the pool was not available for our use due to some kind of maintenance. It just felt like the people at the front desk were more annoyed with me asking questions than helpful. There were also a few items that were not working properly in our room. From the photos and description this hotel over promised and under delivered in my opinion.

We did get an upgraded room however we ended up having to change rooms after a few nights because for some reason they were redoing the tubs in the rooms. The smell was overwhelming!, the fridge was not functioning properly as foods were freezing. Had to replace the hairdryer that wasn’t functioning properly. The second room had a broken fridge door. I’m sure I missed something. The mattresses in the rooms really need replacing! Very lumpy and hard. Tough stay. Staff was ok but they were really not apologetic nor were we offered anything for the inconveniences.

Hotel was pretty shoddy, staff was very kind. Looks like they were remodeling dining areas and pool while the rooms where customers are living during their trip has bad drywall, cracks in closing, crummy back splash in place of baseboards in bathrooms. Elevator was on the fritz. It was livable but definitely not anything special

Bed bugs!!!

Place was a mess. Doing remodeling. I didn’t know about. No bar. Restaurant closed early. Just an old out of date hotel. 1 step above motel 6

The view was incredible from our room. The customer service was excellent. And the room was clean and comfortable.

No swimming pool no warning of swimming pool dirty room was a let down for sure