Upon arrival rm wasn't ready, fine because we got to the hotel early due to our flight. The lady at the desk said we could check-in by 2 or so. We left the hotel to walk around until that time. We came back to the hotel at 2:30 & was told that housekeeping was preparing our room & it should be ready shortly. Again, no worries we sat in the lobby to rest. At about 3p.m. we are still sitting their with no room NO ONE has come over to check on us or to even give us an update on the status of our room. At about 315 I got in line at the desk behind others that were also trying to check-in. I waited in line for about 20min or LONGER before being informed by one of many frustrated guests that there seems to be something wrong with the hotel's system? No one made any announcement about there being a system error, or why it was taking an extremely long time to get people checked-in. Multiple guests in front of me were very frustrated and one guest had to come back to the desk about the the elevator not working and that she had to take the stairs. Again, NO O NE from the front desk nade an announcement to let us know that the elevator was down! The ONLY working elevator could only fit like 3 ppl MAX with NO LUGGAGE. By the time i received my room key it was WELL AFTER 4 P.M. after been on a 9hrs flight Our room lost all power. No sufficient towels. However, there is a star font desk a.m. lady petite with black hair, was amazing! She did her best to try & make the rest of our stay nic

Wonderful and helpful staff!

Wonderful staff, room & experience! Danke Schoen

Could have been cleane

The hotel is very conveniently located, rooms are spacious and very quiet.Though the hotel has been modernized over the years it still keeps it charme. Breakfast is fantastic. The sitting area outside for breakfast is cost but the furniture very uncomfortable. Tables much to low for tall people.

Great location but beds were very uncomfortable

Although it’s a Radisson it feels more like a boutique hotel. Great location My friend got a very nice room but my room was tiny. His AC was great, mine was minimal Friendly staff Manger on duty was very helpful securing an extra night for me last minute even tho they were totally booked ( and a much nicer room than I had) she was great. Beautiful lounge and outdoor space for breakfast. Would definitely recommend but know your room in advance

Front desk staff was outstanding. Great customers service.