Nice room, updated. Bed was comfy. Outside common area nice and several things to do and areas to hang out around the hotel grounds. Gym equipment older but worked. Breakfast had many options.

Great place to stay while visiting sea world. Enjoyed the breakfast and the room was clean and comfortable.

The staff was friendly. My stay was pleasant, very clean and affordable , definitely will come back.

Overall excellent hotel, I stayed in the designer room and the layout was spacious and comfortable. The bed was quite comfortable as well. There was a small balcony with table and chair. Area around has restaurants and entertainment and drive to Disney was short. Will definitely stay at this hotel again

This is probably the worst hotel I have ever stayed in. The shower in our bathroom produced no water pressure at all. When I raised it with reception they said they would have someone look at it. Unfortunately that person could not speak or understand English, so we ended up having to use Google Translate to try to tell him what the issue was. Nothing was done. I mentioned the issue again to reception later, and noting was done and no one ever bothered to tell us anything. The smell of the water coming from the basin faucet resembled lake water and made the whole room smell of rank horrible water. It was disgusting. There was a matted ball of hair on our bathroom floor, which was gross. The resort fees don't include laundry facilities, which is not what it said online, or on our booking confirmation. I ended up spending another $15 to get one load of washing clean. The management don't care at all whether you enjoyed your stay or not, as long as they get your money. I emailed the manager 2 weeks ago to complain and I have yet to receive a reply. Awful hotel. Awful staff. Spend your money elsewhere. Boutique hotel this is not. I stayed in better Hostels in my younger years!

Love this place. We go many times a year to our go to place for the parks.

Very reasonably priced hotel which was clean and comfortable. It has no outside curb appeal but they have nicely decorated the interior.

I'm going to start off by saying I just got back from the hospital and was told I have mold poisoning. I stayed two weeks and during my stay. They let people charge my room by just telling them my room number. The first time I asked about it I was told I would get a refund and then days go by and nothing. The second time Iit happened I told them they needed to check the cameras. Finally got my refund after repeatedly asking for it. But overall I wouldn't recommend this HOTEL to anyone. And yes it's just a hotel not a resort but you'll be forced to pay a resort fee.

Good place to stay close to the parks with a lot restaurants

Check in was a breeze. Stayed in the Royal building which is the same as where the breakfast buffet is. Room was updated, very clean and beds were comfy. Breakfast buffet was a typical hotel continental breakfast. Nothing special but certainly not deficient in any way. Lots of dirty tables but the one woman cleaning them was doing her best. The only con was the low low low water pressure. Be aware there is a $29.99 resort fee but we were happy to pay as the lot is gated and very safe to park.

Great Service and super clean.

Only have 2 complaints, the sliding glass door did not lock properly. There was a bar to help stop from opening. The hot water was hard to find. You had to get the faucet just right or it was an ice shower. Otherwise the place was completely clean and the bed was very comfortable.

The hotel is amazing, inside is even better than outside, great location. The staff very nice and friendly, specially a Brazilian lady that provided an extra mattress for me. I love the nice messages they have around the walls. I recommend it

This booking was a part of a road trip, so I actually stayed here twice within a matter of days because it was a convenient location when I was looking for a place to stay. However, my first visit was not the best evidence. Erick, at the front desk is not welcoming and not helpful; when I asked him questions he looked at me with arrogance on his face and it was unpleasant. To top it off, we asked for a late check out, which he said was available to us, only to have received a call from the front desk the next morning telling me I was supposed to check out the hour before; it took away from the experience as I had to settle the details with the front desk as I went to check out. Erick clearly did not add the notes to my account approving the late check out. I would not stay here again and would not recommend. The hotel itself is being renovated and opened during construction. The rooms are being updated and look decent. Breakfast is limited. Lots of parking. Getting into the lot to get to the hotel was a bit confusing. Not a great experience overall.

I was greeted by Erick, who at first seemed helpful, but that quickly changed. Erick kept grilling me and asked me to reconfirm all details of my stay, which was already saved in the system. And when I answered and he didn't hear my statements, he looked at me with an arrogant look on his face. After finally completing check-in, Erick said my room is located in another building; when I asked how to get to it, he said to drive near the gates, which was not even close, I had to drive halfway down the parking lot for the closest entrance to the room. The hotel itself, the turn into the lot seems semi-hidden and if you miss it you have to go all the way back around, the main entrance is blocked and you have to go through security gates and hit the button for it to open, then drive around to what looks to be the back to get to the reception. There were no signs with the hotel's nameafter going through the gates, so at first we weren't sure if we were in the right location. The room looked a bit out of sorts, the furniture was damaged and looked unappealing. The beds were comfortable, water pressure was great, and ample parking. Breakfast was limited. If you're looking for a convenient place in close proximity to the Disney attractions and want a reasonable price, this hotel is passable. Otherwise, stay somewhere else. Would not recommend.

They had a check in end time, which people miss when booking the hotel. When tried to contact they were not answering the phone. It created some anxiety before our trip. Otherwise everything was very good.

Terrible I cancels my stay and stayed somewhere else

The hotel has a decent atmosphere, the problem was that we showed up before check in time. The front desk person "Erick" was nice and courteous. He said that he could try to accomodate us to have us check in hopefully by 1 pm. The kids game room seemed nice until my son sat on the couch and had sewer water spill on him. And the response from the front desk was to apologies but really there was nothing that could do. As we had no room my son had to stay with his wet clothes until they could get us a room, as time went on i tried to contact Hotels.com trying to get a release from the hotel so that we could go somewhere else and the hotel never responded to hotels.com. so we were stuck waiting. Around 1 pm we asked the front desk about possibly checking in and we were denied by a lady at the front desk which i did not get her name. She was not accommodating and so rude. She said check in is at 4 pm so you're going to have to wait until then. I replied to please have them release me from the reservation so that i could go somewhere else. Her response was "no" after a while the manager showed up and he found us a room and was extremely apologetic, said the importance that the hotel places on families and how he would try to accommodate us. Which it worked out. The hotel is clean, the breakfast is a mad house as i have never seen so many people get breakfast at a hotel. The bed was comfortable, and i liked that the room had laminate flooring instead of carpet.

Great place to stay

We needed a hotel to avoid hurricane Milton on the gulf coast. Check in was easy and free parking available The room was comfortable enough, breakfast was chaotic, the gym only had two out of five equipment in working order. Housekeeping only available on request with notice. Restaurants were walking distance.

Whatever you think you see on the photos are not so. No playground, just 3 pieces of ild equipment by the lake. The hammock area was old dirty sand, parking lot is old and worn out. Hotel smells EVERYWHERE! It smells like animal pee pee!

It was duriing the Hurricane Milton. Front desk made everyone feel safe. They worked all night so i appreciate them

Good size room. Not much for storage or clothing. Didn't notice in listing but there is not a microwave. And although it's a non smoking hotel, every hall way always smelled like marijuana. But the room was very clean, and the staff was one of the most friendly we've ever spoke with.

the room was nice, but didn't have any usb outlets to charge your phone, just incase you forgot you box. also not many outlets, there was an extension chord that the tv, fridge and lamp was plugged into. the outside area with the lake and pool and play are was nice

Andrea was very helpful and overall stay great except for the bed it was on the rough side but everything else great!! Thank you!!

The first couple of nights were rough due to having a really stiff bed. The manager found out about our beds and changed our room to a much better one and offered a free night on them for the inconvenience. That alone makes the stay worthwhile. Thank you guys again.

Gated entrance is nice but lets in anyone who presses the button, gives a false sense of security. Only one person at the front desk so check-in takes quite awhile. Once I got to the hotel room and was ready to get into bed found the bed covered in HAIR from what I’m assuming is the previous stay or the housekeeper. There is no point in calling the front desk with the room phones because they don’t pick up. Had to walk down stairs and wait in line to talk to the one front desk person. Notified the front desk and asked to change the sheets while I go get some food. When I returned, I found that all they did was pull the covers over the hair, causing it to stick to the other side of the sheets. In other words, they didn’t change the sheets. Notified the front desk…again. Was then taken to another room. Where the tv worked the first night and then stopped working the second. But again you can’t call the front desk and notify them because no one picks up the phone.

I love this hotel and will stay again - good big breakfast area- gets pretty packed so go early. Clean rooms are updated, a few suggestions would be a soap dish so soap doesn’t need to lay directly on the new bathroom counters , also more shelving in showers, no where to put your stuff like shampoo ect. Needed to put everything on floor - also these shower floors are more slippery than most so be careful. My room did have some sort of leak - water kept coming through the seams of the hardwoods- I alerted them so hopefully it will get fixed … but all in all I like it there - 3rd time staying

Overall great hotel. Only complaints elevator is very slow; although a heated pool is nice on cooler days, but hot days it isn’t that good; and the breakfast food was just “okay”. Great things: bed very comfortable; clean; and not very noisy (guests were overall quiet).

Great place and very reasonable prices. Good bfast included. Great guest relations But need decaf kcups in the room

The staff was very friendly and helpful, beds were comfortable, breakfast was very nice, TV/channels very good, safe environment, fast food in area, close to Disney (we took city bus LYNX 56 a few times to Disney....30 minutes and stops close). Overall, very happy with hotel and would stay there again.

Good