Everything was great

The property needs to add tall toilets to the property for older guests

Love the extended pool operating hours.

Bathroom was very cramped. The toilet was very low and it didn’t have a exhaust fan

The bed was so comfortable as well as the pillows. The staff was friendly. They need to vacuum their elevators though as they were pretty filthy. The hallways and the bedrooms were clean. The parking was great.

Hotel was not up to far

Great service, clean convenient room

Fast easy check in and everything was as it should be.

Staff was so friendly.

Poor housekeeping. Bathrooms dirty. Common spaces (halls, stairwells, etc.) unkept. Rude staff at breakfast who were eating the food themselves in the preparation room. Breakfast served cold.

Liked close proximity to the Aquaplex & front desk staff was friendly. Disliked mold on the bathroom ceiling due to no ventilation.

Nice hotel. Friendly staff

Staff was nice. Room and facility all around was clean. Breakfast was okay. Not a fan of the pancake maker, but other options were available. Would definitely stay again if back in the area.

Hotel staff was very nice room was clean and comfortable kids enjoyed the pool

This was one of the worst hotels I’ve stayed at in a while . When we arrived we ended up having to go to the front desk and switch rooms because the sheets and pillows on the bed were wet. Then when we tried to shower , the water would not get warm. We called the front desk again , they sent a maintenance man and then he said that the water has to be on cold to get hot water . I expressed to him that it didn’t make sense and he said “yeah well this is an old building.” The soap holder in the shower was rusty and dripping rust in the shower every time it got went. There were a pile of ants on the air conditioner when we woke up on the last day . The housekeeping also takes all day to clean the room and skip some days . This hotel is over priced and do not stay here , it is not worth it . The only good thing i can say is the staff was nice but not worth this headache .

The front desk will constantly remind you that you booked through expedia. It lowers the overall service experience, especially when we only asked what time check-in was.

Very nice hotel.. Room was clean..Breakfast was ok. Very convenient to food & shopping. The staff members are very sweet.

Great!

Room was spacious and self contained

Renovations need to be done for the price being charged per night. Orher than that the staff was amazing especially Austin at the front desk.

The staff was outstanding in every way.

Everything was great!!!

Good experience

Second time staying here. Would stay again. Clean, modern, and friendly staff.

Close proximity to restaurants and shops. Very close to Boo Williams Sportsplex and Hampton Coliseum and Convention Center. Breakfast bar isn't bad, very helpful/friendly staff!

Loved the hotel and the snacks down stairs !!!! It was awesome staying here! Definitely staying here again next year !

The staff was very welcoming, and I really enjoyed the free breakfast.

I had a great stay. The only disappointment was that this hotel only accepts a MAJOR credit card (no cash app). Does not accept cash. My opinion is, as long as they receive their money for the stay, any means of payment should be accepted.

Professional service. Clean and quiet!

The whole visit was so pleasant.

Great

Unfriendly staff. Gave me a handicapped room and advised there was no other rooms available. Did not advise me of breakfast times nor where the elevators where upon check in.