Incompetent staff overcharged by $200 and refuse to release funds until I check out. There appears to be blood on the curtains and mold on the shower head! Find a better hotel in the area where they have actual people and not kiosks. You've been warned... Edited 10/27/24..... So after I wrote the initial review with the price gouging the plot thickens. The hotel has roofers working that blew debris all over the vehicles parked. The common sense to notify or block off the area apparently slipped past the staff! Apparently while I was resting in the hotel the roofers knocked a roof tile off and it struck my vehicle. I notified the people in the kiosk (remember there is no management on site.) and was told that someone would be here on Sunday morning to discuss the matter with me. I stayed on the property all day waiting for this manager to show up and nobody came. But someone did fix the roof tile that fell. Thank God I have pictures or these clowns would outright deny anything happened! This facility has gone from incompetent to downright criminal. I have attempted several times to contact the property by phone and cannot get an answer from anyone. STAY AWAY FROM HERE! I cannot stress this enough. Final Chapter this horrendous weekend. At 45 minutes before check out somebody claiming to be the manager finally contacted me. I was notified that there are no cameras on the property despite photo evidence to the contrary, and that they cannot prove that any damage happens from

The Baymont was a very comfortable stay. They've remodeled the interior with a modern look. The room was well furnished, had comfortable beds, and I had a patio on the pool deck. As a resident of the area, and staying here because of hurricane damage, I can tell you that it's conveniently located to much of the Bonita Springs offerings. Some other info: 1. The front desk is unstaffed. There's a kiosk that connects you to a video call center in India (presumed). It worked well, and the guy on the other end was friendly and efficient. The kiosk dispenses the room key, scans your license, etc. 2. They have a complementary breakfast, but it's pretty basic. Bread/muffins, cereal, and the standard waffle machine. Cold items included hard boiled eggs and yogurt.

This was a virtual check-in process. After I unloaded the car and the check-in was almost complete. The virtual attendant advised us that the TV's don't work in the hotel. They offered a discount or to move to another hotel after the car was unloaded in the rain. I took the discount thinking I could use the wi-fi to see where the hurricane was. We unpacked and I went to check and the wife didn't work. I couldn't even hotspot. I went to ask ask someone about this but the two workers I found didn't speak english. My 20% discount has not been applied and still waiting on the 100.00 dollars they applied to my credit card for incidentals as they stated. We didn't use incidentals and we left a day early due to the storm. The room was clean and comfortable.

The rooms was not ready when i arrived, the TV dont work in all the facility in all my stayed, the breakfast is very very poor.

It is always a good option. Close to the beach

I like the Hotel , it is close to Coconut point Mall and US 1 T. TRAIL ,so many Restaurants.

Internet wasn't all that good / up and down like a toilet seat. Breakfast was above average/ kitchen was kept clean and food never ran out. Room cleanliness was above average and attendants were always available when needed. Still waiting for room damage deposit.

Rooms clean and rooms quiet