Hotel badly in need of renovation.

It was nice, the staff were incredibly nice and the placecwas so quiet snd cosy

The hotel is in a good location. The bed was comfy and bathroom clean. Fairly standard accommodation but staff were friendly

The pictures and descriptions on the website do not reflect the rooms. Broken and old furniture that was badly marked. Missing furniture (bedside table even reception believe what we were telling them) and indeed also a missing phone so couldn’t call reception to report issues. No air conditioning although a fan was provided in the room which was incredibly warm. Holes in walls and doors, not sure what was spilled down the walls however the runs were evident. Two bath towels and one hand towel for a couple and only two soft pillows. The view was of the hotel roof. The one star was for breakfast, a good variety but most items luke warm at best.

Last minute booking as late ferry from the isle of man and short drive away heading south.

Lovely comfortable room. Lots of space with riverside view. Staff especially Vicky the Manager. Very helpful & friendly. Will definitely stay again.

Due to storm Bert we had to drive all the way from Brighton to Ayr in Scotland in one go. I asked if we could transfer to Sunday night , return journey, but was told the website wouldn’t allow it.

Review of Our Stay We recently stayed at this hotel during our honeymoon, and unfortunately, it did not meet our expectations. The room we were given smelled strongly of cigarettes, which was very unpleasant. The decor was outdated, with old curtains and furniture that seemed well past their prime. The room itself felt run-down; the ceiling above the shower was peeling, and many areas of the room—including the fan—were visibly dusty and poorly maintained. As someone with allergies, this made the stay even more uncomfortable. The cleanliness was a significant concern. At times, the room didn’t feel clean enough to even use the bathroom comfortably. The fan was especially disgusting, covered in dust, which contributed to a sickly feeling whenever it was on. Other parts of the room were equally dusty, making it hard to relax. On top of this, the reception staff were unhelpful. They rarely answered the phone, and when I went downstairs to complain about the smell, no one was available. When I eventually found someone, they offered to spray the room with air freshener, but nothing was done. After further complaints, they offered to move us to a different room, but it wouldn’t have been the same suite we’d initially booked, so we decided to stay put. Overall, this stay was disappointing. The room was not up to standard, the cleanliness was poor, and the staff’s lack of communication made the experience even worse. For the price and occasion, we expected far better. We would not