Staff not helpful. 2nd night, around midnight a staff member broke into our room (with other guests with him). Broke the safety latch to get in. No apology or acknowledgment from management.

Location excellent. Rooms a bit too small and not renovated.

Valet staff good, rest of staff unwelcoming and restaurant staff dreadful. Very tired room, service staff didn’t even clean the drinking glasses in the room.

Very helpful and accommodating for anniversary celebration.

Short, two night stay but no room service during stay.

Hotel is a conference or event destination it is old and in need of renovation. Extra charge for valet parking where other places charging similar rates offer free parking. Roof bar is beautiful and location good

Great coffee / cafe in the lobby

This was our fifth time visiting Newport and our first time staying at the Viking. We’d heard it’s really great so we were excited to splurge - $800/night. But what a dud! Dirty, tacky and terrible service. A few examples; the bathroom was dirty and had peeling tiles like you’d find in a Motel 6 in Oklahoma. The carpets throughout smelled like old stale sweat and the view from the room overlooked the parking lot. Speaking of parking it was not included in the $800/night but was an additional 50 bucks(!). Also, breakfast was not included, but set us back another $25/each. Overall the experience would have been fine if we’d been staying at a roadside motel in the Midwest, but for $800 bucks, in Newport, this was probably one of the worst hotel experiences we’ve had in many years.

Great hotel! Service was exceptional! Hotel has a lot of charm. Close to Thames St. 20 min walk/5 min drive.

great location - rooms were clean and cozy

The staff at the front desk wonderful and helpful. The cleaning staff was perfect. Hotel is in great location. Their only weak point was the rooftop bar, the bar guys made several mistakes with drinks and food.

Our room was pretty outdated with peeling wallpaper. The resort also charged $200 onsite for a pet a $50 cleaning fee which was not mentioned at the time of booking. The hotel waved part of the fee once I pointed this out. Called front desk for an extra blanket to be delivered to room and it never came.that said, the hotel lobby and amenities were great as was the location.

Everything was GREAT!!!

Had to change rooms several times because the air conditioners (which clearly were 20-30 years old) did not work, and the windows could not be opened, plus the rooms were outdated and the bathrooms were small and strangely configured

Very centrally located and high-quality hotel. Right on the free sightseeing trolley route so super convenient.

The hotel is dated and needs a refresh. There was a foul smell coming from the storage area on 3rd floor where they keep the sheets for the rooms.

Everything was great-shower in room needs tile replaced though. Tile was old and a bit moldy.

We loved the top of Newport rooftop bar. the coffee counter was convenient. Staff were very accommodating. Location was perfect for walking to sights and Thames st. Valet service was a bit overwhelmed at the time of checkout being our only criticism. We would def stay again

Very charming hotel, with friendly staff and nice facilities.

Upscale and dog friendly. Tasty dining options. On the trolley line!

The only complaint was parking. They only offfer expensive parking or you are limited to a few side streets. Luckily once you find a spot you don’t have to take your car out again until you leave

Repeat stayers - Always clean, service and facilities are excellent. Location is ideal for walking to eat, shop or sightsee.

Pleasant stay. Staff was friendly.

N/A

Lovely roof deck and great location walkable to the waterfront restaurants and stores. Lovely old hotel.

Eh, for $400 a night per room Id expect more. Small rooms, old bathrooms, limited amenities. Door knobs in bathrooms falling off.

We had a great stay at the Viking Hotel the staff was amazing. The staff was amazing and very accommodating.

Loved the hotel, roof top bar and the concierge Peter Garcia was outstanding! He was very friendly and extremely knowledgeable about things to do and see. Room ac was very loud and annoying.

We very much enjoyed our stay at Viking. Would have been nice to have the option for non-valet parking, so we could come/go as we pleased without requesting the car.

We liked everything about the Viking Hotel. I checked all the buttons above.

Bathrooms had a really low toilet and no grab bar as detailed in the hotel website

Main Hotel nice but the rooms on extension were dated poor bathroom design. You are paying a premium price for location in Newport.