The hotel was beautiful and clean. But the guest they had last night were terrible I agree it got handled correctly but I feel as if it should have got handled sooner because we had children there for a tournament and we got like NO sleep because of fights and drunk people on the halls/ outside all night. Even having some escorted off our floor and out of the hotel.

Front desk staff were wonderful. The bartender was not friendly and appeared to hate her job. There was water rushing down the stairs.

We stay here every time we visit the wood stock area, we love the pool and the location, it's close to family.

We were comfortable, the rooms were clean and well stocked.

Nice hotel clean rooms conveniently located

The property was okay and the location was close to where we needed to be. The room was clean. The front desk staff at check in was friendly, but when I went to check out there was an extra charge on my card on top of the hold for incidentals. When I asked the front desk attendant he gave me a run around of answers then continued to tell me that “it’s not that big of a deal, well it might be to you”. I have never been treated this way by someone in customer service and was quite insulted by this man’s comment. It turns out that after I booked the room on Expedia back in July, the hotels room price increased and the hotel charged me the difference. The man at the front desk could not tell me this and I had to contact Expedia. I was told by the very helpful man at Expedia that what the hotel did was illegal and that they would refund my money. Now I have to wait 3-5 business days to see if they follow through.

Nice