TV would not connect to cable/internet

I expected more from a renovated place they have the nerve to charge you $200 deposit for a hotel that so called “no smoking” but the rooms smell like smoke and smelly carpet which I believe they didn’t change in the renovation because I have stayed here before and everything looks the same. There’s even a ceiling leak from the “new” front desk. This would undoubtedly be the last time I ever go back to this hotel there’s to much wrong in this hotel.

The room was clean. The bed was quite comfortable. The breakfast was awesome - scrambled eggs, bacon, hash, waffles, pastries. The location was just what we wanted - near the Franconia-Springfield metro stop. However, that location is also a bit noisy for country folks like us. Overall, it was a great experience, and we'll definitely return for future stays.

My stay was pretty much comfortable. Some of the staff was great but there was one that worked that was rude and unprofessional. I had asked him for an iron in my room and his response was as if I was bothering him. His tone was that of a person that was talking to a bum.

Hated that there was no one working the front desk in the morning. No way for someone to send out mail through the lobby. Hotel had some person on a screen saying hi when we went down for breakfast, which seemed creepy and like BW doesn’t care about the human touch. The pool was closed and there is a gross green covering it - not enticing as a place to come again!

We had a good experience.

The property would definitely need an upgrade, but besides, that is clean, people are very nice. They serve nice breakfast.

It gave motel vibes

Staff was friendly. Hotel smelled of mold and was grimy.

1. I did NOT appreciate having to pay a $200 deposit (for one night), which may take up to 10 days to clear as I paid with a debit card. In comparison, I had a great stay at the Best Western in Bellingham, Washington, where they charged a $25 deposit for several nights. 2. There was a note by the TV remote regarding their recent transition to cable, with instructions to switch to HDMV1 via TV Input. After clicking on HDMV1, I still received the “No Signal” message. This service should have been completed by staff (I would have called the front desk, but it was late.) 3. I appreciated the note regarding the ability to tip the cleaning person via QR Code, but I was unable to scan it with my QR Code reader. (I also suggest having a mechanism to tip the breakfast staff.) 3.

Was good , quite

It was an okay hotel, we found a bug in the bed which was not pleasant. Luckily it was not a bed bug but it was was still disgusting. Not a great hotel for the price, no nicer than a motel 6.

Good stay for the money

The bed was very uncomfortable. The mattress seemed old and very mushy/soft. It was pretty loud, just generally thing outdated.

Do not stay at this hotel, what a miserable experience. I booked a queen room and called morning of to see what their early check-in was. The front desk asked for my name and pulled up my reservation and told me I had a double room. I said I rented a queen room. She just ignored that and I thought maybe I misheard. I get in and I’m exhausted from driving so I go to sleep and think I’ll deal w the room in the morning bc it definitely was a double. I go to the front desk in the a.m. and they gaslight and tell me, a person that sleeps in a queen every night, that the bed I got was a queen and. I actually insisted that maintenance measure the bed. He measured it at 75” which is a double. 80” is a queen. This was without a doubt 75”. They lied to my face and told me it was a queen. I tried to take this up with Hotels.com but the people lied to them and said that it was definitely a queen even after maintenance verified it was a double. I called back to asked them why maintenance confirmed it was a double and they lied to Hotels.com and said it was a queen. I then told them, all of that aside, I did get a few bites on my legs last night so you might want to check and see if there’s bedbugs. Bedbugs are pretty common in hotels and I just asked them to check. The woman actually said I hope you didn’t bring those to our hotel. So, terrible service and lying employees. Never again.

Love it

The lady NEVER explain that the rooms on the first 2 floors do not have a fridge or microwave. HOW DISAPPOINTING!!! But, the breakfast? It certainly made up for it!!! Breakfast was better than staying at a 5-star hotel elsewhere. 😋

Breakfast was good, wish I stayed in the same hotel 2 nights in a row

Close proximity to Washington DC for decent price. TV wasn’t working in first room so they changed us. Only complaint is that no cold water was coming out of sink or shower.

Great hotel; pleasant staff

I liked the service from the members that worked at the hotel. I did not like the hotel room at all. Sockets had a shortage so had to rotate sockets just to charge my phone. No water provided had to pay out the vending machine for an over priced beverage. Incident fee is to damn high. Cut the water off 40 minutes before check out time. Do not recommended this place.

Good

This is a very clean hotel! Loved the pool too. The staff from front desk to the maid's were so friendly.

The personal is very nice, helpful and professional.

Was in town for basketball tournament. Hotel was within driving distance to venue. Full breakfast was served and room was comfortable and clean. Main entrance to hotel though was not clean. A garbage can just outside was overfilled and garbage littered the entrance. Other than that, it was a pleasant stay.

Everything great

Wonderful

Good stay

The hotel was great and clean. I would stay there again

Great every time

Breakfast

Convenient place to stay for a short trip