Roaches all over, room smelled bad horrible experience to the fact that I slept in my truck instead

It was horrible everything was broken this is the second time the didn’t give me a room I paid for them tried to get smart with me

I have a complaint that I want to make about this location because we never used the room on November 16th. I reserved this. My family and I had a memorial to go to that date because my mother died a few months ago. We got there at 11:00 am to see if they had an early check in and the Indian woman who was there had an attitude the entire time. First, she charged us a $40 fee for checking in early. She got into an argument with my father because we never been to a hotel that charged us for checking in early. She even threatened to cancel the reservation because we never heard of this fee. When she finally got an the rooms, one fo the rooms had a damaged sink that wasn't safe to use at all. The other room wasn't clean and had dirty towels. We requested to get the rooms changed but she said that she no longer had rooms available. We requested for a refund, and she said that we had to pay her another $40. It turned into another argument because I said that I was going to call Hotels.com. So she gave our $40 back and called one of our relatives who works for the city government. Our relative spoke to the manager, and we were told that now only one room was available, which was the room that wasn't clean. We instead stayed with relatives. I tried to call the number on the website to make a claim or a refund request, but instead we were directed to the same person we spoke to at the hotel. I would like to know how I can get a credit or refund.

I didn’t get the room I paid for the tub was broken toilet seat was broken when I went to correct it the lady at the front desk bucked and told me take it up with Expedia

The room was very dusty and had a mold smell also..The towels and washcloths had stains on them like the were dirty rags. They also have roaches as well. I would never come here again

Vending machines didn't work, ceiling in the room was dirty, dusty, room smelled like mold/moldew.

I was very itchy when sitting on bed no towels wash clothes or soap no phone in rooms and internet didn’t work on 3rd floor in the rooms

If could give zero stars I would. First off the lady is on the phone 24/7 loudly (owner) even during my check in she was on the phone the entire time, yelling, and arguing and she basically threw my room key to me . Next the room was FILTHY! Nothing was cleaned, floor wasn’t vacuumed, blanket had blood on it. I went to the first desk to ask for a rag and spray and to tell him the tv wasn’t working. 3 hours later he didn’t come to the room after saying he would. After having an anxiety attack because I was surrounded by filth as I was staying there for nearly a week. I finally calmed down and went back to the desk and asked for spray and a wash cloth again to clean the room myself…because obviously housekeeping is useless (she’s another loud one smh) I also had to vacuum the room too (they had just brought a vacuum but gave me the old one lmao) weed smoke everyday, crack heads and hookers, DONT TRUST THE PICTURES! The lobby and hall is hot nasty and sweaty. They refuse to deep clean, I’m sure if covid lived on surfaces forever this hotel alone would cause another pandemic. Ice machine filthy, soda machine BROKE, vending machine BROKE but you can get a .25 back of chips for $1 from front desk, no breakfast, 2 cup beverage machines Broke! Mold on shower curtain, and shower wall.toilet had a black ring in it. Wi-Fi NEVER worked. Blood on blanket, roaches galore! The police had to be called, and they have regular window that barely locked. They refused to change my room, refused a