The condition of the hotel was excellent and the bed was very comfortable, the room was clean.

As frequent travelers: this was the worst hotel experience we have had to date. We literally felt like we were in prison and should have read a policy and procedure manual before coming. 1. Check In: Our trip was entirely paid for through Expedia. We booked 2 nights for 2 Adults and 1 child (14 years old as noted in the Expedia drop down menu). Upon arriving to the hotel we were informed that it would be an extra $25 due to our child’s age. We asked why and were informed that “this is our policy and it covers food cost”. From our understanding the continental breakfast was included in the room charge and our 14 year old child is not eating $25 worth of breakfast. 2. Customer Service: Have never felt so uncomfortable during an out of town stay a. Because we are from out of town for a sports event; we had a visitor come from another hotel. When the visitor walked in they were immediately harassed and asked what room they were going to. They were also followed. The front desk person found me and stated that if our visitor is there for more than 30 minutes we would get charged. I asked why if they were just visiting and they stated “this is our policy”. b. Because we are from out of town we had a family member (80 years old) visit at the hotel who brought pizzas. (Total for family there were 3 rooms booked). We wanted to eat pizza in the lobby area where there are tables (and where continental breakfast is served). We were informed we could not do that because the area is

Old property, needs a lot of work

They never cleaned my room.

This hotel has billed me for a broken tv base that I never touch. They will not call me back to explain or send me pictures videos or receipt for the $250.00 .they took from my account. This is being done to me because my daughter wrote a bad review. Hallway smell of weed bathroom smell of piss. Comfort Inn Hoffman Estate. If needed I will be getting a lawyer

Very good place to stay. Easy parking, the room was clean and good affordable rates. Breakfast available.

Good

Good place to stay. Comfortable bed, clean room. Breakfast available.

When we got there the man at the front desk wasn’t very welcoming. He was training someone and I get that he could have been under stress but to talk to an employee that way in front of guests is embarrassing. Not for me and my partner but for the person training. But throughout the night at the shift change there was a new man at the front desk. He was very kind and helpful.

Nice clean and quiet exactly what we looked for

Decent room and decent prices. The staff was very nice. The breakfast in the morning was pretty good.

Check in was easy, lady was nice. Keycard didnt work the first time. People questioned me alot as if it was a shady hotel. Lots of people hanging out outside. Not very private and clean hotel. If you want a quick cheap place to stay, this would be it. Not somewhere I would bring the whole family to though.

They wanted 200 dollars to check in

Room looked as if it wasn’t clean,mysterious pills all over the floor,room smelled like smoke

It was a special trip for me and my wife. Hotel is average not special and room service on demand basis but not mentioned at the time of check-in. Bathroom shower door does not close properly. Lift also not working properly sometime.

Pedro at the front desk is very friendly. Not the newest property, but the bed was comfortable and things were overall clean. Decent breakfast.

Good

Jusr a well kepr clean room

Awful

They seemed nice but they serve breakfast at 7:00 a m. Which I went to hotels it was served 6:00 a.m.

I booked this hotel through Expedia and made the payment at the time of booking. However, at the time of checking in, hotel staff asked for additional charge for my child who I already paid for. Even after explaining the full payment for same count of guests, he made me wait in the lobby as he was checking with his manager. Although he finally let us check in without additional charge. I found this causing displeasure and stress after a long day drive.

Nice hotel and had a very good breakfast selection every morning

I was on my way home from a trip visiting family with my son in Kentucky. This was just to be a nice place to stop at for a rest. Upon checking I asked to use the bathroom after being on the road. I was told the public bathroom was out of order. then to be told shortly later that they now usable. Once I entered the bathroom it was dirty. it was clear that the out of order sign was just to keep people out of it. Sai. I believe was his name, he checked me in well.. actually he was training a nice young women whom was a dear. BUT SAI!! he was rude. very rude. made me feel uncomfortable. only and hour later I went to the desk to request ONE extra towel. my room only had two and was in need of and extra one. AFTER getting the third degree about how many people were in my room. I explain twice why that I needed two towels for myself... being one for my hair one for my body. and one for my son. I was given an extra towel. This was SAI whom was being to rude about one towel ONE TOWEL!!! In the room there is a motion sensor it goes off with any movement. I WAS WOKEN UP THREE!! from just my son moving the bed. the third time it work me up was 2:45am. so I just packed up my stuff and left. Never even got to get to use one of my amenities I paid for, meaning breakfast. I ASLO feel bad for whom ever gets stuck with room 138. For it is next to an entrance. When this door closes it slams with the LOUDEST SOUND. which i am sure would wake up anyone in the middle of the night.

pedro at Front Desk most excellent customer service

No water in the building

Nothing

Excellent

Very nice and was what we needed. Thanks

Good place!!!

I had noise neighborsplaying tv to loud. Otherwise it was great

Pedro at the front desk was Wonderful

Rocky was at the front and very attentive. I travel frequently and tried various places. This hotel is conveniently located, clean and the staff is very friendly and always remembers me. The price is also very good