Good location.

Nice hotel and quite central. Only issue is it states parking available, this is a multi storey car park nearby. This should really be highlighted as it’s nothing to do with the hotel.

Beds were very comfy but it was very loud around the hotel

Very friendly staff at check in. Reduced fee for parking 24 hours but be aware that if you take the car in and out during those 24 hours, you'll be charged the hourly rate until your ticket is validated! Very quiet in the room, even with the window open slightly and hearing the traffic; definitely didn't disturb us!

Great location to sites and train station.

Fantastic hotel! Friendly, helpful staff. Located in an easy spot to walk pretty much anywhere. Only issue was the shower. The shower head didn’t adjust forcing us to contort ourselves to get to the water. Minor frustration for an otherwise great experience.

Great service, comfortable room and great location

It is a nice location and is walkable to all services in town.

I appreciated the quiet room.

The positive side was staff were very friendly and bed was excellent and comfy. Room was clean also. However, the window of my room was drafty and you could hear the noise from outside. Also, the food was bland. I had the chilli Prawn linguini and it had zero flavour and the bread was cold

Bathroom was tiny, mouldy and outdated. Rest was okay. Location is great, parking right next door.

The staff was exemplary - attentive, accommodating, welcoming - great breakfast and pub/restaurant. Rooms very well appointed and very clean.

Great value

Good hotel

Lovely hotel. Great food. Staff helpful and lovely. Parking expensive At 10€ a day. Our Room was a bit noisy in the mornings as we Was on front on a main road

Very noisy hotel

Shower didn’t work. Left an email the next day but no reply a week later

An excellently located hotel and great value. Staff were excellent lovely a friendly and approachable. Will stay again

Nice hotel in great location, friendly staff and handy parking

Clean quiet good location and reasonable price.

Great spot for the town and Thomond Park

Good

All good.

No tv in bar. Reception staff not adequately trained

I didn't have high expectations going into the hotel as it was just a one night stay for a business trip. There were a couple of things that were odd first one being that I had a 2 single bed room even though I had requested one bed. The bath was extremely filthy with hair in the drain and just dirt in the bath. In general it seemed like the room wasn't hoovered in a while with some dead bugs and random dirt and fluff on the floor. The one thing that was offered, the kettle also wasn't working in the room. For what I paid, it was a very unfortunate experience. The staff was very nice and friendly though and the breakfast was nice as well. The waiting staff in the restaurant were an absolute delight.

The hotel was very clean and nice. The only thing I didn't like was that they have signs stating that you can't bring outside food into the hotel. This is quite a inconvenience to the traveler. They were very gracious and did not enforce the rule on our party.

A bit shabby, lots need fixing, good location , great staff, not worth the money.

Not the best designed room, the bathroom layout was particularly bad. Otherwise it was clean and staff were friendly

nice pleasant hotel , very clean , friendly staff, street parking , good value for your money

Overall good. They should change the pillows. Thr pillows give both my partner and me neck ache...

Beautiful hotel overlooking the Shannon river. A nice walk from hotel to King John’s castle.

Nice hotel inside. Bar was quite nite clubish so not my seen. We ventured up town but a lot of druggies on the streets nearby so wouldn’t recommend walking anywhere near there at night.