Bed were clean and comfortable. the room was clean and the kitchen was handy to have. Some of the furniture was pretty waren in places (dinning room table and counter tops.) But other wise it was great for an emergency stay.

Two complaints - one for Expedia who booked us a room the hotel didn’t have, the other for the property who didn’t let us know our reservation had been canceled til we went to check in 1030pm after a long day of ball tournaments. The hotel claimed to not have my phone number to let us know our reservation had been canceled when it was CLEARLY listed on the cancellation paperwork given to me by the front desk clerk. You can imagine the trouble we had finding another room remotely close when the whole town KC was hosting multiple ball tournaments, etc. We will NOT be using Expedia for anything anymore. Not flights, not hotels, nothing.

After calling for an early check in we arrived to check in with the room not ready. We were told it would be 30-45 minutes so we went to eat. Came back waited another 30 minutes to be given our keys with the maid still in our room. We just needed 15 minutes to drop things off and freshen up so the maid was nice enough to let us do that. When we returned several hours later we didn’t have a shower curtain nor any extra toilet paper that was almost gone. Called the front desk to request it be put in our room as we were headed out to dinner. Person on the phone was very short and rude about my requests. Arrived back to our room several hours later to have nothing placed as requested. Walked to the front desk where we dealt with the same lady on the phone whose attitude was just the same. Made us feel like our requests were interrupting her as she had NO customer service what so ever. Got back to the room having to hang our own shower curtain, which was not the issue, to find out our TV didn’t work as our remote fell apart picking it up. Our white towels were brown from walking on the floor so we had to keep a towel on the floor for cleanliness of our feet. We were booked at this hotel for a total of 4 weekends due to baseball for which I quickly cancelled.

Staff were great. Room was not so great. Electrical issues, broken drawers, dirty unswept floors, slow bathroom sink drain and running tub faucet.

Does not look like the pictures. Smells terrible, floors are sticky and stained, no dishes are provided in the kitchen, and there is a rough looking crowd staying here. Also, their breakfast consists of prepackaged muffins and oatmeal.

I'm from NW Kansas and don't expect to find my Hotel room so filthy as yours with sticky floors and counter top with food still stuck on them. Sorry that you can't find better cleaning help than that. There was dog poop in the bathroom and food, trash etc... under the beds. I hope that there weren't bedbug with all the other bugs that were found. YOU SHOULD NOT BE A PROUD OWNER OFTHE HOTEL.

I left after observing unsafe room conditions. #174 Mice droppings all along the floor near door and window, with a hole clear to the outside at the side bottom side panel next to door where mice must come in. Food in the kitchen sink just sitting in the drain. Floor hadn't been cleaned because the mice droppings would not have been there. Unhealthy, unclean and unsafe to stay in those room conditions. Feared for my health. Ask for a refund on my room. They were totally booked with no rooms. I took pictures and showed them to Philip the employee that checked me out and told me he would leave the info about my refund with the Manager, he couldn't do the refund for me.

I have been going in staying at the extended Stay America in Shawnee Kansas for quite some time now they have always been very helpful very kind and awesome people to be around never very bad experience

My room the bathroom door had a hole in it the carpet was stained all over and smelled

I was in town for a friends party and needed a cheap place to stay for one night. This property was fantastic for that

The room is cute and I love the size of the fridge and it even has a stove top gonna have to try it out soon haha Oh and even plenty of space for my plants

Room was in stages of disrepair. Drawers without bottoms, nicotine stains, smelled of smoke, and they didn’t have pots & pans available.

I didn’t stay here, I made the reservation here on Expedia and the hotel already had it cancelled when I showed up. Had to find a different hotel.

The facility needs to be updated. Room was relatively clean but lacked the essentials. We booked a room with a queen bed and a sleeper sofa. There was no bedding for the sleeper sofa.

Well, let’s see it started out with the fact that nerve that the hotel did not accept cash that was not cool. When we finally got that issue figured out, we went into the room it smelled funky the carpets were dirty, the shower curtain rod had pulled loose from the wall actually someone who ripped out a molly, bolt that held it, the faucet for the bathtub ran all night .

No hot water No TV remote No AC?!?

Horrible service and filthy room

Heater didn’t work. It was dirty my sheets were from the people before. No remote, no tolite paper had to use Kleenex. People outside screaming all hours of the night and someone kept trying to open my door and was yelling into my door. I’m a woman that was there alone.

The room was a home environment. Security lock was not properly screwed in, missong some screws.

Checked in for 5 minutes and saw 3 huge full grown roaches. Had to leave

Staff was extremely nice, checking in and out. Only issue we really had was the kids above us decided to run around and jump at 2am.

This place is need of some work. First room tv didn’t work. Next room smoke detector falling out of ceiling, draw broken just hanging. 1/2 bar soap still in tub and very dirty (we did not use).Very noisy above room and outside door. Will not stay here again.

Seen a couple small bugs crawling on wall and had to kill a handful of nats. Won’t be staying there again

It was a horrible stinky place to stay. Bugs every the place on the inside was so worn down door to bath room broke shower curtain was barely hanging on

Location was convenient for our purposes. Disappointed in dirty floor & tub, rusty microwave & unstable toilet. Front desk staff explained lack of housekeeping staff so some rooms not cleaned, therefore unavailable; kept calm & professional in a very difficult situation. She checked for us & found no room at nearby Am.Ex.Stay. We did offer to take any room rather than seek another location late evening. Did have fresh linens, new rerfrig, clean kitchenette area, comfy bed, desk. Have never had this happen w/ AmExt Stay before. Would not recommend this particular location on frontage rd.

While I don’t know about the hotel as I couldn’t stay there, I can say be careful with how they charge you…I was turned away last Saturday because the had no power due to the storm (which I completely understand), but then was charged a no show fee. I tried reaching the property multiple times with no answer (maybe still no power? But doubtful), and finally reached out to corporate guest services. The first rep hung up on me and the second said I would receive a call back within 24 hours, but that didn’t happen. Finally had to call my credit card company and they are working to resolve this issue

This is an old hotel in need of updating, catering to people who are on a budget. I was surprised at the quality and condition for the hotel chain name and brand. I would not choose this chain again, and nothing could convince me to stay here for an extended stay.

Terrible. On first arrival for check in we were asked to come back later. When we came back later our room was not ready (understaffed I was told) and there were no other rooms available. We had no bed comforters but luckily we made due…the A/C worked but was really the only saving grace. I recommend going anywhere else than this if in KC. We will too if there’s another time. Overpriced dump.

After paying for my room on Expedia I arrived at the property and I was told that I could not have my refund and there was no room available it took me more than 2 hours of begging basically for a room before I was actually permitted to get a room that I paid for Because I was traveling for business and I've never been to this part of the country before I did not know how terrible this particular side of town was this is not for tourists this particular place is for locals who are homeless or on the verge of being homeless and they live in what most of us would call the projects there was drugs everywhere I didn't sleep I was constantly afraid that my car was going to get broken into the bathroom was so nasty that I did not shower before I left it was just really one of the worst places I've ever stayed I would not recommend it for anybody who can afford anything else please do not stay here

Would have been nice to have trash cans in our room

roaches in the room, not super cleanly

Not a good place to stay arrogant staff not clean no staff around at check-in have to wait 25 minute