Lovly place, close to the beautiful park and castles. The breakfast was amazing, really recommend this hotel.

Very near of attraction point

good

The hotel is in a great location, though if coming by car, unloading/loading and parking could be difficult. The hotel’s lot was full, so we had to park at the lot nearby, which I cannot recommend. Breakfast was excellent.

Unfortunately when I was there it was loud outside in the morning, some construction work maybe.

The staff was very slow and disinterested. Many times no one on staff was at the Reception Desk. There were staff members walking around the hotel, but they were not at Reception and not assisting guests. Often there was a line of guests waiting for service at Reception. In addition there were elevator problems. One elevator never worked during our stay, so all guests appeared to be using the one available elevator or WALKING THE STAIRS.

Super Lage

It was a good sized room, with great access to Sansoucci. The transit passes were a nice bonus.

Room 106 was affected by noise perhaps the dishwasher in the kitchen or a Washing machine - suggest avoid this room if you are looking for quiet. No tea/coffee facilities in room. Front desk said would be provided upon request. Don’t feel that for the money this should be ‘at request’... no chance of late check out even 30mins without an additional €10. Again, disappointing. Best thing is how close you are to Palace Park & city Fußgängerzone

Fantastic location. Great restaurants near by. We did not like the mattresses. Great staff!

Nice hotel, good location, close to everything in Potsdam

The Hotel is easy to reach and a good alternative for a reasonably priced stay close to Berlin. Check in was fast and efficient, the roome had all you needed for a night and was very quiet. good to know: as a guest you also receive a day ticket for public transport!

Very, very good location in a beautiful city. Also, conveniently located near public transportation. I would definitely stay here again! The only complaint would be that my room was right above the bench where people would smoke, so I couldn’t open my window too often. There also were guests in nearby rooms that would smoke by their windows, but it would drift into their rooms and the hallway.

Delightfully clean, good service and near transportation and nice neighborhood.

Sometimes it’s the little things that differentiate a ho-hum hotel from a superior one. The Maxx offers many excellent qualities, including a location precious few steps away from San Souci Park, an exceptionally quiet street for good sleep, and elegantly appointed rooms. Two things disappointed us in our stay; the restaurant did not seem prepared for dinner guests when we arrived. Only a few small tables by the bar were not labeled as reserved, even though there were only two customers present, neither of whom appeared to be dining. Further, we stood around for several minutes, expecting to see a host, a waiter, or even just a busboy. Finally we gave up and had dinner around the corner. Second disappointment was regarding the cost of breakfast at €19. I understand the Maxx offers a breakfast buffet, which may be very good value, but for guests with modest appetites, the entrance price is just not approachable. Again, we decided against eating at the hotel. It was a shame that such a magnificent property has significant flaws. Stay there if you’re visiting San Souci, but maybe plan to eat elsewhere.

Aexcellent

Nice hotel I good location

I had to add on an additional night to my orginal booking this was at the beginning of the bookingand I had to have a single room. On arrival the receptionist said she had a lovely room for me and I would not have to move. I soon realised the room for the three days was a single and hence I was being overcharged for the other 2 nights. On asking receptionist she originally denied this then said they could not refund the difference as expedia who owned hotels.com.au would not allow it. Hence I demanded to move rooms. I was given one without a working phone so had to move again. The hotel advertised the deluxe rooms had airconditioned NO room in this hotel has airconditioning. This bit has gone from website but it its place is ceiling fans again NO room has ceiling fans you can even see none in the photos. for For a deluxe room the single towel for showering was the thinnest Ive ever had in a hotel. There is the old system of shampoo fixed to wall so each person uses the same squeeze bottle. Ther was NO face cloths and with the coffee machine and shower gel in old unit 2 cups but only one teaspoon. From talking to people it appears the only difference between the top two rates is a coffee machine with 2 cups and one teaspoon. Bring your own and stay in cheaper unit. There are no safes in room and I was made to feel I was being difficult when I asked for a safe in the office. sarah abs sophie and the young males on reception did their best to help me management pls review ad.

I’ve chosen this hotel because of the A/C (it was a hot day and it’s not standard to have A/C in Potsdam and other smaller cities). The hotel was ok, I guess it was a wonderful hotel 15 years ago.

Excellent location in relation to the centre of Potsdam and helpful staff

There were 2 problems here. One was renovations - lots of noise starting at 6:30 a.m. when it sounded like workers were dropping wheelbarrow loads of brick debris off a roof, and very limited options for food at the hotel due to kitchen renovations. The second was terrible Internet connectivity (a combination of broader problems within Potsdam perhaps and 'end of the hall' syndrome, which is simply inadequate design), literally the worst I've even seen in a western nation over the last decade. If a hotel is going to charge full price for rooms, they need to provide full disclosure regarding renovations - this hotel should have been closed while this work was in process.

The main problem in this Hotel is the Quality of staff! Especially Housekeeping is well below average! Only a few Front Office staff members are experienced and able to do their job properly!

Room OK but only public parking and wifi on/off

There was no air conditioning. Some staff were nice. One day we sat ignored for breakfast. I couldn’t recommend this place.

Excellent location, excellent breakfast. Room was more loke a 2 star hotel- not very clean, stained carpet, mildewy bathroom, septic smell in room, shower slow to drain. Looks like they have not replaced carpets or furniture for many many years. Adding a bed for a child xost $40 extra, which made for an expensive night. The breakfast and location almost made up for the 2 star room.

Excellent location, excellent breakfast. Room was more loke a 2 star hotel- not very clean, stained carpet, mildewy bathroom, septic smell in room, shower slow to drain. Looks like they have not replaced carpets or furniture for many many years. Adding a bed for a child xost $40 extra, which made for an expensive night. The breakfast and location almost made up for the 2 star room.

Very nice hotel located very near to the Park Sanssouci. Breakfast was excellent.

Good service, food and location.

Location is great for Potsdam

Comfortable, well-located hotel, with spacious and quiet rooms. Decor a bit tired. Good value

Costs not clear on the website, Extra charges collected at the property for broken rollaway bed even if the reservation has been made and confirmed for 2 adults & 16 years old child. Extremely uncomfortable bedding (squeak rollaway bad and uncomfortable pillows).

Positives. Very close to the San Souci parks and palaces as well as bars and restaurants. Easy 15 minute walk to Charlottenhof train station to get to Berlin and Schonefeld. Staff and breakfast were superb. Size of the rooms were generous. Negatives. Rooms a little outdated, carpets need to be replaced as they have that 'old carpet smell'. I'm annoyed that they denied my request for a quiet room (booked months in advance) but instead, probably had the noisiest room available with the street noise of people, delivery vehicles and the bells at 6am of the church nearby. Would have given a higher score if they respected my request.