Decent place for the price. Not the worst place.

Only 2 towels. No cup for water

The manager was excellent but after we returned the next day after leaving town for 2 days the other men that we had worked with where rude and didn't believe that we had one more night set aside with our emotional support animals who have papers and shots up to date They put us in the worst room and had us up all night with the noise and dirtyness of the room will not return

The manager is a good guy. The other main staff are hit and miss. They most times come off as arrogant and rude. The motel is in a great area, but isn’t as good as it used to be. They like to leave the floor windows open for whatever reason and it makes the rooms so humid that the room A/C units don’t work properly. If you don’t use the website or any of the apps to get a room, you will always be charged a premium at check in. It doesn’t make any sense. I’ve stayed there numerous times over the last couple years and it seems to go downhill more and more with every stay. The floors are nearly always dirty and the bathrooms sometimes take a while for the showers to get hot.

Extremely dirty room and terrible reception. One dirty facecloth that looked used and stiff to the touch), no hand towel. Bathtub had several hairs and on rim and definitely looked like it had not been cleaned in awhile. No shampoo and no hair dryer. Holes in walls - wish I could post the photos. Clerk asked for a $20 cash deposit. I had to ask for a receipt for the cash deposit. Clerk pointed out posted rules on the lobby wall and told me to read the rules. I have never been asked for a cash deposit especially since I paid with a credit card. Hard to believe this motel is part of a chain? The worst motel I have ever stayed in and I have stayed in a number of motels/hotels. Luckily I did not encountered any 4/6/8 legged creatures coming out of the holes in the walls. I will never return to this motel.

Had a room for the weekend and had no issues with room or service.

Starting with check-in...the front office staff wanted a $40 cash only deposit or they will not let you check in. Then i was told repeatedly that I could not have pets and I told them a few times that I did not have any. There is an empty pool on the property; my son was looking forward to going into the pool but it looked as if had been drained and there was dirty water on the bottom. There were rags under the vending machines to collect water that had not been changed in probably years. The hallway windows were open to air out the hotel and a smell of cigarette smoke in the lobby and hallways, even though it is supposed to be a non-smoking facility. I thought this was a one-time occurance, but it seems like the various foreign workers that are there are only smoking and drinking on the property. The bathrooms were missing laminate flooring tiles and trim. The rooms look nothing like the pictures in the description. This hotel is in such a nice area of San Antonio it is a shame that it is in such disrepair, I have stayed at many Econo-lodges before but this is such a disgrace for the hotel name. If I was Econo Lodge I would pull them from the chain. I have pictures to prove all the repairs needed and it was such a shame to return to the room everynight. One night the staff took out a buch of junk ans lines it up outside the pool fence, looks like they evicted someone from the hotel. I do not know how the owners tolerate workers of this nature who can care less about cleaning

All things considering it was a good stay. If would be helpful if the base of the bed fit the matress and if there was a hand towel rather than a bath mat. It was clean though.

Hotel is in major need of repair and upgrades. I understand that this was the cheapest hotel and I guess you get what you pay for, but really there needs to be some minimum standards of what is acceptable.

This place was ridiculous! Very rude staff, drug sales in parking lot and if you need towels… it’s one per person and one hand towel. ( Washcloths are upon request), BUT you must take your dirty towels to the front desk so they can count them before exchanging them for clean. Need ice??? The front desk will give you a bag if you call (enough for 1drink at a time). Need more than 1 bottle of shampoo? Be ready to explain why at the desk. The microwave was filthy and the refrigerator had a drink or something that had exploded some time ago still dried all over the interior. The TV didn’t work and there was no cold water and the hot was super hot. The front desk guy was speaking in another language to some woman on his speaker phone when we arrived and the only greeting we received was “Reservation? License?” Not another word to us as he continued his conversation… not even a word to us after tossing the key on the counter with a sticky note with a room number on it. He simply turned his back and kept yapping. The next morning the same man tried to check us out. When we told him we reserved 2 nights, he demanded to see the Expedia confirmation, then advised that we should have verified the details at check-in, even though he had no interest in interacting with us at all. ONLY plus comfy bed. We would have not stayed if we hadn’t been there for a family emergency and needed the location. Next time we travel through there we will be steering clear of this dive. Creepy people.

Not a good stay for leisure time. They charge you $20 deposit fee and don’t reimburse you. It is very old, smells like cigarettes, the floor creeks. The room blankets semi clean, had stains. Dead roaches on floor. No extra towels. No complimentary supplies. No coffee maker. The location is very secluded from any lighting or stores. It feels like in the middle of nowhere. If you’re looking for a creepy stay and a cheap night and don’t mind all above. Then by all means it’s good pricing for the low. Goodluck,

People are very noisy at night till morning room was not moped sheets needed washing

It's fair okay

You get what you pay for! Good thing was I just stayed one night. We could hear everything… I mean everything from the room next to you. And the guy at the front desk was so rude and had an attitude. This place doesn’t even deserve a ⭐️ star

I rented a room here and after about an hour I was sitting on the bed and I guess he was a manager just walked into the room stood there telling me on how he was just looking to see if the room was empty and continued to apologize but still stand there staring at me. I felt really unsafe and uncomfortable. Do they not have a system or something that says a room is occupied?

As a frequent traveler I stay in various hotels in many different cities from high end to low end. I will say after reading some of the reviews I was a little on the edge about staying at this particular hotel so I decided that I would only book for a couple of nights and then move on to something different. Well I can honestly say that the negative reviews must have been from some disgruntled people because I have not encountered any bugs or roaches and the area is populated with people from all walks of life. The front desk clerks are extremely professional and the rooms are comfortable given the price point. I guess there are those that want Ritz Carlton accommodations on a 2-3 star budget. There are a number of different restaurant options and a mall within a couple minutes drive as well as Walmart and HEB grocery store. Public transportation just outside the door for those that need it.

Check out staff was very nice and helpful.

Would stay here again.

The pool was not in service. Empty

I read there were roaches, but we found none. I read it smelled bad, but it didn't. They aren't a 5 star hotel. If they were, i couldn't have afforded it. The rooms were clean. They were nice and helpful. They were on our budget and we had a wonderful stay. Yeah the halls were hot but, my grandson said he had the best time ever! He is only 6 but... hello? The best time ever? Then that means it was all good!

Very unprofessional, talked to very rude and was spoken to like a I was stupid .. Had me wait TWO hours before I can even check into my room (I booked two days before) Pillows smelled , room wasn’t cleaned properly.. Definitely would not recommend staying here .. Horrible experience with this hotel and the staff mangers including..

This property was the worse I have ever been in. You’re better off sleeping with a homeless person. It’s probably cleaner in the streets of down town San Antonio than in this place. Read the reviews people read them. I wasted my money so that you don’t waste your.

Three rooms were rented at this facility and every time we would come back to the hotel it was a different staff member at the counter. Mind you every time we would come back to the hotel we would always be interrogated about how many rooms were rented, which was not the best experience. They didn't even apologize or anything so never again.

Pictures are misleading or very old place is rundown and pool out of order in summer what a bummer

bugs in the sink, took a shower at night and had black feet by morning so the floors are bad. towels very cheap and thin. no ice machine nearby, had to go downstairs, ice bucket dirty. elevator and halls hot. blanket and sheets slide around. TV channels not programmed. AC works really good though and the bed itself comfy.

Poor condition on facilities and cleanliness it’s really bad

N/A

The front desk Manager was customer oriented and friendly, and the room was clean, although dated. It was quiet and provided privacy.

ROACHES!!!! Old moldy soap dispenser!! I can go on and on!!!

Very rude guys

The service was awful, the people are rude, Ac did not work.

Amazing service!!