It started off with a minor billing issue .But by the second day it was taken care of with lil hassel . The staff treated me like family . And that is what hospitality is about. The property is in downtown san Bernardino . Excately were i need .

They refused to acknowledge the receipt from Expedia, and insisted that we pay for the room. In order not to miss the conference, we paid, but are very unhappy about it. The people were unprofessional and rude.

Rude check in

Had an appointment in town the next morning. Thought i would stay here. The reviews are pretty spot on also pretty sure my debit card got 3x charge. Didnt even end up staying a full day.

The room was dirty and smelled. Stains on the pillow and sheets. Staff was extremely rude when approached with this. The staff moved us rooms, not much better. Cleaner, but door didnt close completely. Tweakers outside all night.

Roaches! Dirty room!! Rude staff! Unsafe! No matter how many times I asked to have room cleaned, they wouldnt do it. 5 day stay. Key stopped working daily. Worst hotel experience EVER! Not sure why this property is still listed on expedia.com If you want a totally MISERABLE EXPERIENCE, then definitely stay here.

My stay at this hotel not only felt unsafe but very unwelcoming. Hotel personale tried entering my room unannounced at 4a.m. and they talked with me and my husband very inappropriately when we had first arrived in front of other hotel guests.

This place was very easy to book at the last min. We needed a room since we lost our reservation we made months ago elsewhere. The place looked run down when we got there & there were quite a few homeless people around the parking lot area. The 2nd day we ran errands & came back to our key cards not working. Front desk reactivated them (never asked for ID-just asked for room #). When we left again later that night & returned around 2am, our car had been stolen! It was missing from the spot we left it in! & the room was ransacked! No forced entry, the window was locked so someone must have used a key card to enter. The front desk personnel was absolutely USELESS! The manager - Bob - was worse. We called the cops, they took forever to take our report. They have video footage that would have allowed us to see who was responsible but they wouldn’t show us the footage. Wouldn’t refund us or discount our stay. They stole backpacks, wallets, car & house keys, underwear, clothes, etc. I filed a claim with my credit card to refund me all the money spent on that horrible experience since purchases on cc’s are insured. Police told us that place is the worst place to stay at due to all the criminal activity that is rampant. Homeless break into rooms & steal, staff has access to so no one knows except to look at the video footage to know who’s really guilty. Never coming back to this place or anywhere near it. The investigation is ongoing (03.25.23).