The burners in the room did not work, dishes, utensils, pots, and pans were not provided; the room did not have a dishwasher in it, and the noise from the occupants in the adjoining rooms were too loud. A full kitchen with things to cook with and eat on were supposed to have been provided, but were not. Also, the room did not appear to have been cleaned prior to our arrival. We bought Lysol wipes and spray and cleaned it ourselves.

Spacious room that are outdated. And need some upgrades badly. Staff was great.

different from pictures, no feeling safe, too old

I stayed here for a couple of weeks on a family emergency and everything went well during my stay. I enjoyed the location. I did on occasion have some room issues with lights but the staff worked to fix the solution as soon as they could.

This place is totaly terrible and I came here along with family, my son didn't want to keep his leg in the room floor. Dog hair everywhere in the room they didn't clean the room. Dog pooped and that wasn't clean. I didn't understand how the team members handing over to the other person. In my life i never ever see this type of hotel room. Generally i never write the review in my life. This first time i am writing the reviews. Please don't choose this place.

Great service

Property is run down and needs some much needed TLC. There are other options in the area for a similar price.

Terrible. Room was not clean: bobby pins in the rug, extremely soiled bed skirts, hair in the tub, hair on toilet seat, brown substance splattered on bathroom wall.

The room that we were given had roaches. Roaches were in the kitchen area and living room area. My family and I couldn’t sit on the couch as roaches were on that couch. I noticed the outside of the fridge dirty so I grabbed a rag and had to clean it myself. The burners on the stove were dirty as well. I had to wipe them down before using.Kitchen cabinets were falling apart.

Good

We were on our way from the airport to the hotel and the front desk called us 10 min before check in to tell us there was no room available for us. We had already paid for the room. They offered a refund but we said no they needed to give us a room. There was no way we could find another room somewhere on such short notice when we needed to clean up and be somewhere within an hour. They offered two rooms instead of the one with two beds we had originally reserved. Fine. We get there and magically they came up with one room with two beds as originally reserved. Great. The room was not clean. The floors especially dusty and dirty. And anytime we asked the front desk for anything, like towels, hangers, dishes, etc, they didn't have any and we would have to wait till later after they were washed/returned/whatever. We would check again later, still nothing available. The front desk staff seemed annoyed anytime we spoke to them no matter how polite we tried to be. Just overall, not an experience I would like to repeat.

The property is old and really needs to be updated. The beds are uncomfortable and the lobby doesn't even have chairs to sit in. I will say there was one particular employee working when we checked in and she was very friendly and helpful.

Exceptional staff I am going to take each of them flowers. Best extended stay I’ve stayed in thus far.

By far the dirtiest hotel I’ve have ever seen. To start off there was a lot of hair on the floor, bedsheets were not clean with hair on the bed and white stains on the bed skirt. The floor was not mopped because it had old stains of coffee and dirt. When I called to come get the room cleaned and complained about the bed not being clean. They offer a discount which is not okay. Then they said we can give you a a different room and then I was told nothing was available. Cleaning lady came in and asked what was going on and she hen i told her the room was beyond dirty she made a face. I had to end up going downstairs to cancel my stay. The level of dirtiness is just not okay and they need to have a talk with their cleaning employees about actually cleaning the rooms and checking the bedsheets. Never booking with this hotel again

I was disappointed with the quality of the hotel. Considering that the name of the hotel is Extended Stay América Suites, the room does not look like a suite. There is no shampoo, conditioner, or lotion in the bathroom. You have to ask for shampoo to get one. No coffee in the room either. When I walked into the lobby, t smelled like someone just smoked pot and when I got out of the elevator, you can tell that it is in bad need of maintenance work. From the hallway, you can see that the paint on the door frames are starting to chip, the bath tub has rust stains. Also, the bed sheets and the towels are not as white as it should be. It feels like it needs to be washed again. I stayed at other Extended Stay América a few times in the past, and this recent stay is so disappointing since the quality of the hotel is very poor. I almost withdrew my reservation when I checked in.

MY ROOM FLOOR WAS STICKY AND MY BATHROOM DOOR DID NOT HAVE A KNOB SO I WAS NOT ABLE TO CLOSE THE DOOR.

See above

The first impression was the overwhelming odor of marijuana. It was not pleasant at all. Was only staying for one night. No blankets available for the pullout sofa beds and one of the rooms offered difficulty getting the door open. I had to go back to reception where I was told I needed to pull up on the door handle. The other room I reserved opened normally. The lady who checked us in was very nice, friendly and pleasant. Other issues, not the hotel’s fault were many vehicles with modified exhausts speeding up and down the front street outside and I’m assuming close to a fire department due to the numbers of sirens heard.

The room was very nice, The reception unmanned until a very nice young woman came out and took care of me. The only worrying thing me were the men hanging around in back, but they turned out to be harmless. All and all, a good value.

breakfast was useless. No milk. Just muffins. No eggs even

The overall stay was good but we found several cockroaches in our room which made us uncomfortable.

The room was smelly, had a weird odor.

Easy coming and going.

Needs to be more clean

Clean and quiet

Restaurants around many choices, Property needs to fumigation for insects (roaches)

Basic things were not working. Stayed here for 3 nights. The evening I checked in, the bathroom lights in the room were not working. Like not working, period. After requesting for a room change, they said they are completely booked and could not move me until the next day. Front desk assistance said we'll give you a discount (i had paid for the trip in whole already) and change rooms the next day. I was moved to the other room, where the lights were working fine. But the room looked and smelled as though it was just mopped and not efficiently because there was still water in many parts of the room. The bed in the room kept rocking even at slight movements. The toilet flush worked at its own whim. There was only one towel in the room. I would have appreciated if there was an inspection before the room is allotted. I was too fed up to even complain as I was using the faculty to only crash for the nights. One of the front desk assistants was responsive and helped me with getting more towels and cutlery when asked for. But the whole experience was very unpleasant.

The Hotel states breakfast included. The breakfast included means a stand with coffee and pastries available for customers to serve themselves. I would not call that serving breakfast.

Absolute great stay clean rooms and nice staff. kitchen in room spacious and just overall relaxing.

Most LA hotels are a bit run down and this was no exception. However, the staff were friendly and helpful and the location was perfect for our needs.

I had to change rooms 4 times. Incredibly dirty, unclean and smelly. Even though rooms are meant to be non smoking it either smelled like cigarettes or terrible bleach. Ac and heater were not working. Will never stay here again

The first room I was assigned to had live roaches in it. The desk clerk was apologetic and moved me to another room. It was not much cleaner, but did not have roaches.