One of the worst experiences. Staff was wonderful, place awful. I arrived around 930pm. Front desk and reception area decorated lovely for the holidays. The staff was very helpful and personable. When we got on the elevator it smelled of burning rubber. A little scary. When we got to our room it was very dated but appeared clean. However, our heat did not work. Being one of the coldest nights of the year, my daughter and I braved the elevator again lugging our suitcase back to the desk to request a a new room. Staff again was pleasant and provided a new room on the first floor( thank goodness) and even gave us an upgraded room. We opened the door and it was warm and toasty. We got our Jammie’s on and sat on one of the beds to watch the tv in front of it. When I went to the other bed, it was covered in some sort of wood chips and dirt along with black pubic hair. Wanting to vomit I went back and slept in my daughter’s bed as after driving 10 hours and changing rooms I was exhausted. Fast forward to the morning. Go to get a shower, more pubic hair. Disgusted we brushed our teeth and left about 630am!!

Very outdated and one of the rooms had a strange moldy, musty odor, breakfast was good and the staff was very kind

Rooms were very clean

Weird smell in the halls, elevator, and room like or an old smelly carpet.

It was extremely noisy, very too many phantom for it to be professional.

Thank you

This property was clean and the staff were very polite and helpful. However, the aircon unit in the room was very noisy, which meant I had to turn it off at night in order to get some sleep. I would class this hotel as good value for money.

all good