Piłlows too soft No bar in bathroom to hold on to Very slippery floor

Third stay at Monopol. Everything went great as always. From friendly staffs to a clean facility

Hotel Monopol lives up to its reputation. The staff were friendly, the breakfast was tasty & accommodations were made to account for my food allergy. The spa area is one of the most relaxing, delightful spas I’ve visited in quite awhile. The room was clean & cool and the location is perfect. Absolutely no complaints! I look forward to future stays at Monopol.

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We booked this place last minute when our first hotel didn’t have working AC. It was excellent! We especially loved the breakfasts, the pool downstairs, and the jacuzzi tub. Our 5-year-old was treated to a kids’ size robe and slippers and all of her own kids toiletries, which she was very excited about. The front desk was very helpful with any questions we had. The only complaint I have is that our room was noisy. We would hear motorcycles zoom by in the middle of the night, so request a quiet room. We use white noise to sleep, so it didn’t affect our sleep.

The suite we have stayed in was extremely spacious and beautifully furnished. The quality of the furniture and everything else in this hotel was superb. Staff was extremely kind and helpful, and location was great! We have stayed in many hotels in Wroclaw, but this one was best of all. I am looking forward to our next stay there.

Fabulous hotel in an excellent location for exploring the city

Great hotel - nice spa & rooftop bar. I always go back to this hotel when in Wroclaw

Lovely property, in a perfect central location.

It has value for: location, swimming pool, sauna, salt cave itp,

5* hotel and no coffee machine not even kettle in a room. Mini bar filled but you need to pay for everything , even juice. No small table and armchairs so you can have couple of tea, like at the pics. Mattress too soft, felt more like a waterbed. Light is limited. Bath with a jacuzzi which didn’t work….. As positive, room clean and nice spa area, but overall definitely not a 5* hotel. We just cancelled last night and moved to Novotel Hotel (nearby Monopol) which was half cheaper. 4*, free mini bar with beer juices and sweets, nice clean and big room.

Great service and lovely room. Breakfast was delicious with gluten free options available. The only disappointment was the steam room out of order.

Amazing stay! Staff couldn’t help more and were very welcoming! Room was lovely and with all the amenities you could need. Pool was excellent. Everything very clean and staff super! If you’re coming to Wrocław no better place to stay

Perfect luxury hotel. Very good and friendly service. Excellent breakfast.

Stopped in for business, but I would reccomend staying here for pleasure also because of its proximity to old Wroclaw downtown. Spacious room, very clean, staff was attentive and quick to smile.

Very well run hotel. Attentive stuff. Great spa and delicious breakfast. Location of the hotel is hard to beat. Close to everything.

Gorgeous hotel, beautiful pool and spa area. Staff were very nice and accommodating.

Wondeful hotel in the center of Wrocław. Quiet room with the view on the church.

Great spa facilities and very comfortable beds with nice bathrooms. The staff were friendly and helpful. Location was perfect for exploring the city and eating out.

We enjoyed the higher end feel of this property. Staff was very friendly and very helpful. The amenities were great. And we were able to book special tours at the front desk. With in walking distance to shops, food, bars and the historic district of the town.

Walking distance to the Old Town Square, restaurants and shops.

Ok

It's hard to believe that this is a 5 star hotel! Non-working air conditioning in the restaurant on the 6th floor, with an extremely expensive menu. A serious defect in the jacuzzi - some substance was released causing discomfort to the upper respiratory tract (the service delayed taking care of it; we do not know to this day whether it was not a real threat). Buffet breakfast quite poor; no chance to supplement missing assortments - savings? In the room, in turn, quite worn-out equipment, no espresso machine and no kettle to make coffee / tea, the walls have not seen paint for a long time! 5 stars - really? - maybe 10 years ago! Fortunately, there are other hotels in Wroclaw... Ps. A big plus for the location - very close to the Old Market.

Great stay, awlays an amazing hotel! Ive stayed here many times, friendly personnel, great rooms. The only bad thing is that the restarant downstairs was closed (whcih is also awesome). But definitely recommend it

Beautiful hotel

We loved it!

Lovely hotel very unusual very high ceiling, so any noise travelling all over . First night the couple next room was row till 1am in the morning and we can hear everything so no sleep for us . The staff is lovely and location so great . Room was cleaned and everything was changed every day. We didnt had any meals there as we were doing loads in town with family so cant coment on food but we had few drinks at the bar- so lovely very posh and staff so great

A beautiful historic building convenient to the old central square. Our room was peculiar in that the wall between the toilet and bedroom was floor-to-ceiling glass. You can wave to your partner while on the bidet. We found it a bit awkward.

Very well located, good breakfast and indoor pool. The only minus were the 4 steps to reach the bathroom in our room.

First, I didn't receive an upgrade to a higher room standard, even though I have it guaranteed due to my Gold status on Hotels.com. The hotel was not fully booked and there was a possibility of such an upgrade, but the employee who checked me in due to a system error could not do it. I may have been granted an upgrade earlier, as has happened many times in other hotels. I was placed in a room that has leaky windows and both at night and in the morning there is no possibility to rest and relax in the room, because you can hear people's voices and every passing car or tram. The curtains in the room I got also did not work - they are glued to the curtain rod and cannot be moved, which makes it impossible to darken the room so as not to wake up at sunrise. I also asked yesterday at check-in about the possibility of booking a massage at the spa for the next day. The ladies replied that they couldn't book anything, but the occupancy is not large, so they will easily find a spot for me. I contacted the spa the next day and received information that I cannot use any 60 or 90 minute massage because all dates are booked. As a result, my stay at Monopol hotel is one of the worst I have ever had in Wrocław. I expected a 5-star service, and I received a standard worse than in the guesthouse in the countryside. After pointing out my remarks to the General Manager he called me and promised me he will get backto me with a personal offer on Monday morning which unfortunatelly, never happened.

Our stay at hotel Monopol was amazing! The hotel has it's unique style, has both city center location and not being noisy. There were a few things I missed like a mirror in the room, but I have to say staff friendliness, going above and beyond to make sure you have a good stay and experience was awesome! I definitely recommend it and look forward to come back to hotel Monopol.

Great area great hotel great breakfast