Really worn out hotel.

The bed blankets had stains and the room had a terrible odor ! As it was late I had to pay to upgrade from a terrible room to a not so terrible room ! DO NOT RECOMMEND !!! The second room was tolerable but still not good the whole hotel needs to updated and all the beds do too atleast the two I saw did !!!

The first room smelled like incense so I asked for a new room. The sevond room was clean and fresh. A very comfortable stay.

Not as clean as I’d like but I survived

This hotel definitely has photos that make you think the property is much nicer than what it was in person. It’s definitely older and a little run down. The beds and bathrooms were clean if you didn’t look too closely. Rooms are much much smaller in person and the furniture was old and stained. Odd smell when you walk in from the lobby all the way up to the rooms. Bathroom tub didn’t drain well so whenever you shower you have to stand in the tub filled half way. Overall it was cost effective since we booked a bit last minute but if you’re looking to go to downtown Chicago every day it’s a long trek. You would need to walk to a bus stop or Uber to the Rosemont Blue Line station. The breakfast is from 5-8am and it’s only bagels and a pancake machine. Wouldn’t stay here again because it just didn’t feel as clean and nice as it showed online but if you need a very cheap stay and don’t mind an hour travel to downtown it’s a good option.

Property and housing was fine itself, the employees seemed put off by any work needed to be done and website didn’t match what policies were told in person (early check in/late check out times). Staff seemed to be friendly in normal conversation but when simple issues arose changed their attitude quickly.

The pillows were horrible. The sheets felt furry. There was hair all over the sink and walls. Horrible stains on the shower curtain. The pillows & bed were so bad that I can’t even move my neck to the right. I asked for extra pillows and never got them. I wasn’t allowed to check in my family because my husbands name was on the account. In the 4 years that we’ve been married, I’ve always been allowed to check us in since we were married. You could not pay me to stay here again.

🤘🤘

Not big rooms

For an emergency, it's fine. I didn't sleep, I didn't feel safe, and there was a lot of noise in the room. The rooms are small, the sheets were dirty and everything is very old, they need to update and improve. The bathroom is the little bit better it has, and I didn't try the breakfast because I didn't feel like it.

Poor condition. Not at all money’s worth. The photos shown for booking are deceptive. They don’t match with actual room condition. Room 216 was smelly of old carpet.

Front desk person was good. Very friendly. Place was outdated. Tv was weirdly high near the ceiling and very small (like 28 or 32 in). It did have a weird smell in the room but nothing too strong. Breakfast was 5am to 8am which is too early i think when check out is 11am. Overall I would rate it a 4/10.

Cheap

Very nice

The customer service in the reception is to rash with customers. I had an issue with Wifi in the early morning and I called them and they were like I can’t do anything it’s in the morning and raining outside and you need to figure it yourself. They are very rude with customers even while the time I was checking-in, in the night 12:00 pm they were very rude talking to me. They can’t act this rude when they were dealing with customers

Bad conditions

Great

Horrible customer service. Very rude.

Nice place

Great hotel

I liked it.

Everything was dirty. Floors were dirty had to keep my shoes on. Couldn’t use tub because it was dirty. Bedsheets were filthy and I found a live bug while I was laying down and squashed it. I now have bug bites all over my body from head to toe. Linen was very stained and had hair everywhere.

Room was very small like a box & different from what I booked & seen on the photos

I enjoyed my stay at the hotel. Just from the moment i walked in and was greeted by the staff my experience was phenomenal. I was given a room in the first floor. The room was very clean i really enjoyed this day at the hotel due to the cleanliness and how quiet it was when i returned back from my Party. I highly recommend this and we'll return back again.

Not a good place. Very dirty smells bad and started to itch a night while I was trying to sleep.

I booked a room online for a blind person, so he had a place to stay on the rainy day. They refuse to let him check in because he didn't have $50 cash to give for deposit. I offered credit card over the phone, but they said cash only. Totally unacceptable!!

The night cleark was rude. He insulted my hair style. He told me that in India it would be called a bad haircut. He was too busy talking on his phone to do his job. When I got to the room the garbage can was in this middle of the room. There was only one washcloth. When I asked if could have a second one he made out if it was a big inconvenience. He was nice enough to lend me is wall charger for my cell phones. They advertised a deep soaking tub but it takes a long time to fill. They have no refrigerator and the room was smsll. The breakfast was dry ceral, bagels and prepackaged muffins.

Upon entry i was greeted with attitude

Room was not clean. There was random stuff in the drawers. There were placric bags on the smoke detector.

Rude staff

Staff was helpful in getting us an Uber connection for a flight out of O Hare. I also paid for parking here from an app because we would be gone longer than 14 days. It was reasonable, well lit, and close. The building had many cameras as well.

Rooms are too small no fridge and microwave Some lights are not working Beds are small