Great food and staff

Amazing customer service from the moment we walked into the lobby to the moment we left the reso. Front desk was very accommodating and made it easier for me and my family of 4 to upgrade to the Select side of resort. The place was very clean, quiet and serene. Bartenders and servers were respectful and attentive. The food was decent and fresh. Our last day our server whose last name is Luciano was super attentive and courteous. I have no complaints whatsoever and I would definitely go back

Barely any hot water, hard to find staff, food at the buffet was horrible. The few staff we encountered were great. We saw the international dance show and that was fantastic.

This resort clearly struggled with the total of guests which resulted in limited food options of poor quality while the costs of the resort suggest you should get top notch service and food.

Accomodations were great. Good value overall. Food was horrible. Confusing schedule and locations within the resort, and whether they were open or not. No ATM on site. Did not like the area outside the resort. Would have been 8 out of 10 in another city.

I dis not like that WiFi is not included , the furniture is old and the food was not that good.

Won’t go back never,no kids food like pizza🍕 or snacks have to order outside 👎

l will recommed to be in this resort is so nasty bugs roach live with you

They didn’t clean my room, they took my towels and I called tree times customer service and I have to run to the lobby and make a complaint about.. A night to many children running around by themselves.

Check in process es horrible, rooms outdated, no WiFi, staff is very unprofessional, won’t go back

Check in process was bad, they lost one of the rooms on our reservation and were ultimately accomodated in a subpar room in a different building than the rest of our group. Some of the complaints from our group were - cockroaches in room, wifi was not included and once you pay extra for it, it will only work in common areas and not in the rooms. Air conditioners will not go below 76 degrees. Rooms are outdated, peeling paint, sheets have stains, water pressure very low. Lastly the food we had on site was very bland and tasteless. Not a very good value given the price of this "all-inclusive". The only saving grace was the central location right by the water as well as the clean pools.

N/a

The Theater is amazing and the dancers are very talented

It’s not worth the money spent

I did not like the expirience, the rooms are not updated, when i got into my room they didnt have toilet paper, I had to call them to bring some, the air conditioner barely worked in the room, the wifi is not included you have to pay seperate and they said that the wifi is not guaranteed inside the rooms, noone gave us a tour around the place, overall I dont recommend this place.

Good

It was clean the staff were nice but the food was bad

Unacceptable Experience I was horrified to find multiple cockroaches in my room at casa Marina during my recent stay. I understand that mistakes can happen, but the sheer number of roaches and the hotel's response to the issue was unacceptable. I notified the front desk immediately, and they seemed unconcerned, offering only a half-hearted apology and a room change. The new room they said it was upgraded room it was roach-free, but the damage was done. I was unable to fully relax or enjoy my stay due to the initial infestation. The bedsheets didn’t smell fresh. The new room wasn’t the cleanest. I booked a room for 4 only two towels in the bathroom. The buffet no variety of food. The staff were not that friendly. The shows Súper boring. The only thing I liked about this hotel was the beach and the Disco.

I didn’t have reservation. Laioneck was really helpful and offered a great customer service. Waterfront restaurant. Nice view. My 2nd time was pleasant 🔥🔥🔥🔥

Deberian incluir wifi

Travel with my famil! Terrible hotel, poor cleanliness and bad attitude. The room was dirty,out dated and extremely uncomfortable,the staff are very abrupt and rude and have zero customer service skills, ...

It way a last minute trip. Would never stay again. Rooms DIRTY GROSS. you got 2 towels each day in late afternoon. Needed one just to clean the floors Location is it’s only asset

I had an ocean view Room booked , my view was blocked by trees, also, they do not inform you about need for reservation for dinner if you prefer not to do buffet again, other restaurants are open just one at a night… even though was empty on a Tuesday night, lady didn’t allow add in for dinner, the instructions for dinner reservation are also incorrect, they say a one hour window at the reception, the reception says another time at one of the closed restaurants, you go there as can’t be made over the phone, then person en charged is in another place… Dinner at italian was just ok, the medium steak comes very well done, red wine was exchanged for beer as not very good….almost went to buffet after the “special” Italian dinner. There’s also a new area with new buildings with separate dining space, some employees were genuinely nice, others were fake nice… overall was good to go and probably would not go back…

This hotel had an obvious distinction on a more comfortable and better side of rooms in the same building. One side is obvious what you pay for as is the cheaper side of the building, even the doors and paint of the hallways are different. My room I’m assuming was on the bad side, it looked like a cheap motel room and the bathroom the same. Hopefully the better looking half is indeed better. Some of the stuff are just not as attentive and accommodating as some of the other hotels I went to.

Excelent

Pool Not properly maintained full of sand. Especial on the three pool on the reef Dirty no bars on pool Bars Too far front pool Open 10:00am closet 1:00am Food Good food

The action is not good

Beautiful place just not well maintained! You can see signs of water/mold on walls and bathrooms are old and dirty.Also pools are not the cleanest. Staff was friendly and accommodating. Food was good but drinks not so good since they use cheapest of liquor and juices were horrible. Best part of all was the beach and views.

Balcony was dirty, and had to wait online to eat.

Called stated toilet would not flush waited 5 hour's for someone to fix it, mold on the ceiling, roaches in the bathroom, liquor and drinks dont taste good , no room service, no liquor for mini bar , Food is good

The hotel is super old. One of our beds had a wheel missing. It was prompt on a wooden block to keep it up. We reported it to the Receptionist personally. They proceeded to take a photo of the picture I had on my phone and said they would report it. This was on the first night..No one came to fix it. Also there were small cockroaches in our bedroom. Gym needs new equipment. Food had limited options. Not worth the price.

Not as shown online