I travel a lot for work, but seriously, this was the WORST hotel I’ve ever stayed at. The staff was super rude, and they hit me with a surprise resort fee of $28.87 when I arrived. We would pay it anyway as they already had our information on file but we were soaked from the rain, exhausted from the flight, and confused about the fee, but the guy at the front desk just demanded payment with zero explanation. No empathy, no nothing. Not even offering us to sit or anything. Zero customer service experience. To make it worse, they saw how tired we were (I had a conference talk and an early morning) but still put us in the room, right under a family with kids and dogs running around all night. Oh, and the room smelled weird too. I went to the front desk to ask for help, the front desk guy was totally clueless about what was going on, and they said, "Oh, we didn’t know you wanted to sleep" What?!!! They moved me to another floor, which was quieter (they had that room empty the whole time but basically did not care), but the fridge in that room was broken and made this awful noise all night. It was so bad we ran to another hotel the next morning. The front desk in the morning wasn’t any better—just grumpy and totally checked out, like they hated being there. Honestly, I’m shocked this place has good reviews because it’s basically a scam. Never never again.

Unique and fun hotel. Complimentary adult beverage when you check in. Complimentary water bottle and other amenities. Great location and friendy staff. We'll be back!

I honestly didn’t know that it was possible to hear someone in the neighboring room click off a floor lamp, adjust their window curtain or unwind toilet paper so clearly through a wall until I stayed at this hotel. Initially, I thought that the air conditioner/ wall heating unit in the room was noisy (it sounded like a cross between an army of excited mice and a grinding of metal on metal) — but then realized around 3am that once it turned off you could hear EVERYTHING for about two rooms in each direction. I’m not exactly sure how the acoustics worked here, but it was truly something extraordinary as I’ve had better soundproofing through a curtain than we experienced through these walls. Keep in mind that in addition to the room rate, you’ll also be charged $25 in “amenities” (I’m not sure that we actually experienced whatever these were, as I’ve never had worse coffee in Seattle, and that was about the only thing that appeared for free). You’ll also be charged $25/ night for parking, which truly was the best benefit of this entire stay, as it was secure. Although I was initially drawn in by the cute pineapple theme and good price, it absolutely wasn’t worth the lost nights sleep.

Loved the duvet and free drinks. Especially water bottle and refills. Good location, easy parking, reasonable price. For Seattle.

Great hotel, good amenities, terrible local area. Hotel has good security measures to cover it though.

Stayed here for a night during a power outage. The staff was swamped, constantly getting tons of calls from other families, and the guy who checked me in probably helped 10 other people while he was at it. He was still super fast and attentive and friendly, and I have no ida how he did it all at once, but I was very impressed! Rooms were great, comfortable beds, good pillows, it's a pet friendly hotel and we brought our dogs. We never once heard anything from any other room while we were in ours, the soundproofing is really solid and it helped our dogs settle and all of us sleep well.

Staff was very friendly and helpful! The rooms were nice and spacious. The beds were really comfy too. If my partner and I have anymore surgery/appointments at UW we'll definitely stay here again!

Great stay, very friendly staff , close to the university.