Very picturesque setting, comfortable and clean rooms, friendly staff

I arrived a little after 10pm and was not able to get my room key until the next morning when they opened up. Apparently they shut everything down at 9pm and this was not communicated to us. We traveled almost 15 hrs by train to get to this hotel and we were forced to sleep in the lounge because no one was there to give us a key. And then they charged us full price despite this horrible incident. This establishment has very poor policies for check-in and very bad communication skills. The lady at the front desk thought it was absolutely acceptable for us to sleep in the lounge area because no one was around to give us our key. It is now 2024 and almost all hotels have some form of electronic check-in so a guest is not forced to sleep outside or on the porch in the event they arrive late. Otherwise, it seems like a nice place, they mean well. They just are not up to date with the times and have really bad communication skills with their guests.

The hotel is traditional inside with lots of cosy touches such as sheepskins on the seats. The room was super clean and comfortable. The view from the balcony into the park and towards the mountains was magnificent. There were lots of paths for walking and cycling and 2 lovely lakes nearby for swimming. A cute crazy golf course also on the doorstep. The breakfasts were super. Loads of variety. Bacon, eggs, cold meats and cheeses as well as a selection of cereals and breads including gluten free and dairy free. Staff were lovely,very kind, helpful and smiley. When we were late for breakfast the chef made us scrambled eggs specially. A great place to stay. Thank you to all the staff.

Hotel v nice, efficient staff, great breakfast and clean rooms. As 3G signal is poor in the area, WiFi should be better. Wifi is bitty and not up to par. If it is an off grid experience thou, this is a very nice place.

A lovely place, nice people working there. The breakfast was amazing, and it is included, plus the spa with saunas is very upscale, nice, and included!

Beautiful nature, view from our room was breathtaking! It was a great decision to pick this hotel. Hotel has parking so it was very convenient with a car. Walked to Fussen for restaurants and shops. Breakfast was awesome, staff were friendly. We stayed one night and took the castle tours next morning. Nature and surrounding area is so beautiful. If we go back, will not look further and stay here again.

Helpful front desk and friendly staff Clean room Good breakfast Large common lounge area Hot in room and mosquito’s love the English! No aircon and no fan. No bug screen on patio door Duvet only on bed (which is the norm these days) meaning no cover from such as a sheet and hence unable to leave patio door open to get cool air during the night, so bring a fan if you can like we did. No tea/coffee making facilities in room. No restaurant (though plenty in town) and bar closes at 9pm

Property is good, staff not very attentive. Breakfast is great.