A beautiful place to stay in the middle of no where, the only downside is the various stairs to encounter.

Staff friendly and helpful, but the room was poky (looked out directly on a grass bank!) and too hot. Had a poor night's sleep owing to noises off - noisy pipework, comings and goings in the corridor etc. Food really indifferent and poor value. For the superb location - and for Best Western - I would have expected something much better

A great stay. We were already aware of the numerous quirky hallways and stairs. Yes, it is easy to lose your way. The breakfast was nice. Dinner - mine wasn’t great. I ordered mushroom pancakes! Avoid. Chewy and tasteless. But our daughter said the burger was the best she had ever had. Our view was pretty bad- looking into a waste area. However, the room was lovely and everything was clean. They have a kettle and biscuits in the room. Beautiful surroundings. Loved the pool and sauna.

Met up with friends a d had a lovely stay. We had Executive rooms whuch were nice and spacious- especially room 4. Very nice meal in the restaurant. All staff very friendly. Lovely location and will definitely stay again.

As we have experienced Best Western hotels which were always excellent, I assumed, wrongly The Webbington would be on a par. First of all it should be called ‘Stairs Galore!’ Far too many stairs: the leisure area was well fitted, but if our bedroom was a ‘Superior room!’ I would hate to see what a standard room was like! It was my Birthday, and quite frankly I should have booked a Holiday Inn which would have been 100% better. Whomever the franchisee is who bought the hotel, he knows how to charge without doing anything to support the amount of money for rooms that are not up to speed. The balcony door was completely warped so the bolt didn’t align and door wouldn’t lock. It overlooked a quiet area & I didn’t feel safe. We told reception who responded with: ‘It is safe here, we don’t even have CCTV in the car park!! That didn’t give my husband and me any confidence at all! Hotel is in the middle of nowhere, but it doesn’t mean it’s a safe haven! Also in a so-called superior room with a superior price tag there should have been tissues, shower cap, miniature toiletries. There was absolutely nothing at all! Just a measly tiny round soap & 2 half filled shower gel & wash. The bathroom windows were horrid, & needed to be replaced. So I was very disappointed.

Lovely room. A bit tired in places but good overall

Was made very welcome on arrival and in the bar restaurant.

Hotel itself has good facilities but the rooms are loud. Couldnt sleep 1 night as heard next door talking till 2am and next night snoring. Walls are paper thin 😡

Very helpful staff.

A fairly comfortable stay but the restaurant food is so-so and there were a few bugs in the hotel room floor carpet. The lock to my door was faulty so it took 20 minutes to resolve when I checked in.

Very dated Property .

Lovely location. We enjoyed our meals at the restaurant. Our room was a little out of the way, involving 3 flight or stairs, but it was comfortable.

Lovely hotel in a nice location. However, the hotel is in desperate needs of renovation. The rooms and corridors are very tired and dated. The walls are very thin so every noise travels. I was lucky as during the week it was quite quiet but i can imagine if you had noisey neighbours it could be bad. The views from the hotel are just lovely and it was in the perfect location for my meeting.

Very relaxing nice to get away for one night

Was really nice journey to get there and staff are very accommodating and friendly. Beautiful views all round and the breakfast was lovely too.

Hotel quite old and out dated looked like it was last painted a decade ago. And the room was the same very underwhelming We ordered a room with a double bed only to get 2 singles pushed together. Not even hooked in together which we had to do ourselves. The food whilst really nice was spoiled by the staff being either extremely over the top with their mannerisms and talking or just taking forever to actually serve us, we waited 15 mins to even be asked what we’d like to drink to be told there’s no drinks menu and then another 15 mins to take our food order and then bought the sides out for our mains nearly ten mins after our mains came out. Then to top it off Sunday morning the cleaners just let them self into our room at 10 am after we’d got back from the gym and was showering and getting ready to pack and depart Overall quite underwhelming

Staff friendly and smart Views stunning Overall hotel tired and needs updating

After checking in we went to the room which was very dated and backed onto a large embankment. The shower was Luke warm at best and no extractor fitted in the bathroom. The positive is that the breakfast was very nice.

Hotel is in a beautiful situated. The views are lovely. The staff are friendly, accommodating and attentive. The rooms are quite small but liveable.The beds were comfortable. The bathroom was a good size. Shower was good. Storage was good. But the walls are at best cardboard thick. We could hear people walking about in their room up above us. We could hear people next door talking so they probably could hear us. Breakfast was a buffet breakfast. Food was hot and very nice. Swimming pool, you have to book. Given the size it was understandable.

Beautiful hotel but in need of some renovations, decorating and updating.

It was good.

We Had to check out as we had an emergency at home !! so did not stay etc ...we also had no refund on breakfast as we didn't stay , the stairs leading to the rooms had this horrible smell ....never again not at this place ...!!!

Very nice place, very good staff, very good breakfast...

Good comfortable room for our stay to visit friends in the area

Bedroom Had cobwebs and quite a bit of dust

No so good the room wasn’t as good as on the website, fairly disappointed.

Lovely stay, weather was good, staff were friendly and helpful

Nice stay, great staff , food was really good Overall we enjoyed our stay Waiter in the bar and restaurant was excellent

All ok stayed several times. Food not great

Very disappointed with this hotel. The room was tiny, tired, hot and dark. It was a long way from reception up and down multiple stairways and quite difficult with luggage. The hotel itself - again - in great need of updating in all areas.

Good value for money! Only a 10 minutes’ drive from Cheddar Gorge. A bit dated but it's understandable as an old hotel. Staff are amazing, super friendly and always available Facilities are super fabs! with gym, sauna, steam and pool. Breakfast is very good value for money with both hot and cold options (buffet) it was our second time there and we will be back again

Comfortable. Good value for money.