The grounds were beautiful however needed a lot of repairs as it looked quite dated. Our rooms were 'cleaned' on a daily basis but there was always still dirt on the floor that hadn't been swept. Beds and pillows were uncomfortable and the kids pool was so cold that you didn't want to get into it. The buffet food was good and a large variety but the staff were rude and it is almost impossible to get anyone to take your drinks order! There was a larger pool which was heated however all the main pools are salt water so not great for the kids! Very family orientated which suited us however all the information is on the app which is hard to navigate so maybe entertainment could be featured more clearly around the hotel.

Very comfortable stay. Very busy hotel and considering outside children holidays, very difficult to get a Sunbed past 9am as all reserved.

Everything was lovely & amazing except for the piano bar the service was very slow, waited ages for a drink

Big hotel with very accommodating staff and very family friendly

Place is good but food in the restaurants is not 5*

Very relaxing with lots to do!

nice views

Not much outside hotel grounds

Loved the hotel , apart from a queue to check in everything was wonderful. Good white sandy beach 10 minutes walk away . Only 5 euros in a taxi to Playa Blanca shops, nightlife and another sandy beach .

Insects crawling all over bathroom, ants around fridge and bed.

Not a good start - hotel did not have reservation (made via hotels.com app an hour earlier - asked me to wait in the lobby till the reservation came thru (yes - because that's the way computers work!). After 20 mins or so they admitted they had the confirmation but not the booking and would have to enter that "manually" - which then took them about another 20 mins - literally 10 times longer than it took me to make the reservation myself. Room was nice and comfortable - decent aircon - wifi was OK - room safe not working. Breakfast buffet was excellent - with the exception of the orange juice (In Spain?) Pools were nice and relaxing Didn't use restaurants - they seem to go out of their way to make it difficult unless you are on one of their meal plans - and none looked especially interesting - but plenty of good choices outside. Will quite happily stay there again - though stay was a little bit overpriced.

A nice hotel. The room was bright, clean, a good size and had it's own balcony. Bottled water was supplied daily. Buffet breakfast was good in variety. All hotel areas were clean. Staff was friendly. Would recommend.

A huge hotel. Amazing food. Definitely worth visiting the a la carte restaurants. Branded spirits as standard. Beautiful area nice walks along the promenade. Service in some areas is slow. Parts of the hotel are very dated and need repairs.

It was beautiful

Been to the hotel before and its still the same. Coffee shop amazing as per usual, them frappes are the best. Although i do think opening earlier in the morning would be better. Buffet restaurant 😋 yum. Them restaurants you book i dont think the food is that great but definitely edible.

Great hotel complex. Room was spacious and comfortable. Great choice of pools. Very helpful and friendly staff. Good choice of food in buffet restaurant with great breakfast choice. Lunch in Pool Bar was disappointing with same choice every day. Bistro does not allow take out. Was not able to book any speciality restaurant for an early sitting which was disappointing as we were there for 9 nights. Would still recommend.

This is our 2nd trip here. Its more of a 4 star than a 5 Star. Our rooms was lovely and clean and the cleaner did a lovely job each day. The pool area is very busy and everyone reserves sunbeds whichever pool you go to, if you are wanting to be be on the front row around the pool some folk but towels down as early as 06.30, thankfully we never wanted to the front row so was a little easier to get bed. People go on trips etc and still reserve sunbed and return at 3/4pm which I think is unfair to reserve when others are wanting them. The hotel main restaurant is OK, not really many veggie options. drinks service is very slow but this is only because they dont have enough staff. We didnt go into the the evening entertainment but walked past the room it was in and the queue for the bar was usually around 10 deep and 1 person serving again not enough staff. The pool bar could do with an update and as this serves the pools throughout the day it does get busy and could do with more staff. Pool areas are kept clean and tidy. Personally cant see why when you have had a drink you cant dispose of it in the bin which are allocated around the pool instead of letting it get blow over and roll around. The reception staff were great very friendly at check in and check out. if you want a taxi into the centre you just ask them. taxis are around 5 - 10 euros depending on the time of day.

Top class hotel in all areas. Cleanliness, food, service, entertainment, comfort and location. We loved our week in Playa Blanca!

Lov this hotel, top shelf spirits, good food, what’s not to like

The place was kept clean most of the time. Though at tea times the area around the pool was subject to a day’s worth of glasses and food left lying around. Staff would come and clear it up eventually but this was what I faced each time I went swimming in the large pool. I felt sorry for the staff that guests left the place in a mess. The food and service in the Vulcan restaurant was very good. Though I would have liked to have seen capers, cucumber and other salad items on the breakfast bar. Also, as we stayed a week and ate in there each night the menu should be changed more often. The buffet restaurant was awful. Not the food you would expect from a five star hotel. Service was slow, just trying to get a glass or a spoon took forever. The Prestige bar area was nice. We spent most time in there as the main piano area was bedlam with so many people being on all inclusive there were queues at the bar all the time. It felt a bit like being in a workingmens club. Great if that’s your scene. But not what I would class as five star.

The outdoor pool was nice, staff are not friendly and don’t come to the pool for drink orders. Staff throw guests stuff if they find it. Outdoor pool water was very cold (heated would help) In the hotel, disco/dancing wasn’t there everyday. Music was old school too and not new music. Restaurants in hotel are booked up for 7 days. Buffet has more or less same food at dinner

Gorgeous hotel; amazing pools and grounds, lovely rooms, great food, activities for the whole family x

A five star hotel with some very good five star points, however, our room was in need of some TLC with lots of chipped paint and ageing furniture. We were also located overlooking the noisy family pool, not ideal for a couple of a certain age.

A lovely resort

Overall a very mixed experience. The room location was superb, right on the sea front with an amazing view and patio. Also very private. The room and bathroom was also very nice (we upgraded to superior) and the room was mostly kept clean and tidy, although on a couple of days there was a failure to replenish tea/ coffee etc. Also towels just dumped on the bed not in the bathroom and bed not turned down. Could not fault any of the staff: all were lovely, accommodating and friendly. The Spa area and gym were what had drawn us to the hotel. You need to pay extra for the sauna 20 euro pp on each entry. Gym is free. The gym is okay, rather small. The Spa is mostly very nice. Could be cleaner in some areas and the jacuzzi is COLD. Also it's unpoliced, so we witnessed some quite inappropriate behaviour occurring in there. We did not use the themed restaurants so cannot comment on those. The buffet food was excellent. A good variety and fresh. The Bistro Bar was a real let down. Food rubbish. The Sports Bar was a joke. It opened at 8pm every night (even when the 6 Nations rugby was playing over the weekend) was grubby looking, dim and dreary. We were all inclusive and although we're not big drinkers in our opinion the alcohol was very watered down. Towards the end of our stay the hotel got extremely busy and they were unable to cope with the volume of guests. There were massive queues for the bar and buffet. Overall we will not be returning.

I liked everything about this property, it is beautifully planned and maintained with friendly and helpful staff throughout.

It’s a beautiful resort . Issue for me was that I made the mistake of booking a resort when I did not use it! Location not great when traveling around to see and do things . Had to drive out for dinner - on sit restaurants too expensive And room was soooo far from reception as well as from parked car . Was also very cold when there- no heat and draft coming in from the door. I am sure if you plan to stay there and not go on excursions the experience may be better

The quality and variety of the buffet breakfast and dinner were excellent. The property was very well maintained and the gardens and pool areas were pleasant to spend time in. All staff very friendly and helpful, and very attentive in the restaurant.

Great food and sunshine was the best of it. However misleading expectations, no minibar with all inclusive unless you upgrade to Privilege Club, tiny balcony for standard room, self serve hotel despite 5* claims. Cold salt water pools. Theme restaurants not open all of the time and limited availability, plus only entitled to limited number of visits depending on duration of stay. Pool in poor state of repair and lots of broken floor tiles around the property. Not what you would expect for 5*. Queue for drinks in the evening although there is waiter service if you want to wait. Guest relations attempted to address our disappointment but didn't follow through with their promises, other than a free late check out. If you want good food and sunshine then this is ok, but expect 3 - 4 * service for paying 5* prices. Wouldn't go back or recommend. Have previously stayed at ELBA suites down the road which is better.

very nice overall

First room offered did not meet my partner's requirements for security and ventilation. Second room offered was much better. At dinner one evening I was served ice cream containing a sharp fragment of plastic or glass. Hotel management offered Cava and complimentary meals which were appreciated However, avoiding the problems in the first place would have been better. Five star rating is questionable. Overall though, staff were helpful and courteous and the resort is very attractive and service is good.

Needs a renovation, dust all over the room in corners and along side lists. The tiles in the bathroom in bad condition as well as the bathroom furnitures. The pool has so many broken tiles. The food was not up to standard for a 5 star hotel and the themed restaurants were worse than the buffet. I’m sure this was a lovely hotel 10-15 years ago but needs a serious lift.