Very clean am Nice hotel

The staff were very friendly and accomodating.

Breakfast was good with nice variety

I loved the staff very friendly specially franchesca pointed us to all the right places

Very clean property in a safe, walkable area. Breakfast was very good as well.

A coffee machine in the room would be a good improvement but otherwise, we were very happy with the property and its location

Modern and quiet business executive rooms. Very central location

Staff was excellent and handled all our requests (dinner reservations, taxi, laundry, directions, etc). Very, very warm and friendly.

Location very good… room Clean with good ac.. no English tv channels except news… front desk staff just ok.

The service and help was perfect. The staff did everything to help! The location is great!

Very nice, friendly staff. Clean and tidy. All good.

The Hotel is located just few steps from Teatro Massimo, and downtown in general. Parking was not a problem at all. The room was confortable, quite big in the renovated wing of the building, so moslty brand new. Breakfast was good, maybe not a wide variaty but good choice for sweets and salted food. Due to Covid I could not enjoy it as I was supposed to. Staff is very kind in general. I really do raccomend it.

The hotel has great location. A quiet street in front of a park. nice restaurants, cafes, stores and public transport near by. The staff was helpful and very kind.

Once you have negotiated the congested and rubbish festooned streets of Palermo, it's a relief to see the well maintained Ai Cavalieri Hotel close to all the action the city can offer. Everything is correct and as it should be and the air conditioning works a treat. Local (non tourist) restaurants are dotted all around the hotel and the hotel staff couldn't have been more welcoming.

I had a great stay, everyone was very helpful. The bed and the room súper confortable. I loved the decoration and the cleanliness. Thank you.

The location of the hotel is within walking distance to most attractions, the staff is so friendly and the restaurant right adjacent to the hotel is phenomenal, the “beaded owners” ( they have the most amazing long beards ) are out of this world

Guiseppe at front desk was very helpful. good breakfast

Lovely hotel. Great location. Excellent service. Delicious breakfasts!

Good clean fun nice breakfast helpful staff close parking convenient location central walking distance to major sights with great restaurants nearby good stuff hit it

Friendly staff, nice breakfast, clean rooms, quiet location.

Hotel was close to the shopping streets, around there were a few restaurants, it felt very local, and away from the tourist. We stayed in a part of the building that was renovated with new modern design. Shower and bathroom area was not enclosed, so it was like a loft.

Good location with easy access to the airports stop. The neighbourhood did get quiet overnight.

Perfect location for visiting Palermo! Close walking distance to the main attractions, but it is located at a quiet neighborhood. One suggestion to the front desk will be keeping a schedule of the popular airport bus and being able to direct guests to the exact bus stop with the ongoing construction there.

Very nice neighborhood, close to city center. Street market very close. Good restaurants all around. Nice bar and restaurant in the hotel.We had a modern room which was beautiful.

Parking is $12 per night. Do not park on street even if guys on street show you a spot.just go to front door and inform the staff to take your car. Breakfast is not included and nothing immediate outside the hotel. Need to walk 2-3 blocks but coffee shops everywhere

Just returned from a 2 night stay. At check in, the service went above and beyond making sure we got a tour of the hotel and all the information needed to explore the local area. Rooms are spacious and very nicely decorated. Breakfast was delicious with many options to choose from. Location is very to close to everything yet far enough away from the hustle and bustle to be relaxing.

Good option

The stay was lovely. For breakfast there was a lovely gentleman who served us and took care of everything we needed- he was super friendly. Hotel is central, clean and well kept. Highly recommended.

very good.

The hotel is a bit old and so do the equipments and furnitures.

The best feature about the Best Western Ai Cavalieri is its location, near all the exciting rush at the Teatro Politeama and Teatro Massimo, but in a nice leafy street, surrounded by some quaint and upscale wine bars et al. The lobby and lovely Riad-syle lounge display a lot of character, which the room sadly lacks. We found our room to look somewhat antiquated and really small, smaller than all the other acomodations we booked in Sicily. I really disliked the bathroom, with its cheap cladding, but you know, Im a girl...Mattresses are locally-appropriate, i.e. on the hard side and if its a weekend in summer, you may not sleep as well as we did, due to the street exposure. But we enjoyed the open window and the tiny balcony with a view. TV is nice and modern and features SKY movies. Palermo shines with many individualistic, high-end B&Bs. But if you prefer the uncomplicated comfort of a hotel that fortunately doesnt look like a chain franchise, then this Best Western Ai Cavalieri will do just fine, if not memorably. Wine Bar with de rigueur hipster-bartender-with-attitude is adjacent and part of the hotel.

Only stayed for one night. Room was nice and in the updated part of the hotel. They also parked our car for us.