Don’t expect the ladies at front desk to help you. They will find every reason possible not to. The hotel is wonderful otherwise. You’re better off finding another place to stay. These ladies lack any common courtesy. Recommendation for upper management, find someone with a little humanity for this position.

everyone is very nice and helpful

For 3 star hotel is very good, especially the food, the bar and the general cleaning. The reception wasnt warmfull, and the check out wasnt very warmfull again... But i recomend this hotel for a good relation between price and services. Its nearly some good beaches and the pool was Nice too. The finish time for dinner - 9 PM is to early. We must leave the beach too early...

Food was amazing

Spotless friendly hotel. Exactly what we needed as a base. There are hotels with more going on but if you want a quieter stay this is perfect

A smaller size hotel with very friendly staff. The room was just big enough for a cozy bed and I found it very practical that my luggage perfectly fit under the bed and not using any further space. The restaurant has many choices and was not crowded during my stay. Tasty food is 5-10 drive away but supermarket is just at the corner.

Great smaller hotel just a few minutes walk to the beach, great value for money

Arrived at night to the hotel, was disappointed to have a room on the 1st floor and not overlooking the pool but it was nice enough. The room was quite small but the bathroom was very nice! We were very impressed by all the staff, very friendly and helpful. We were also very happy with the food! Great for a 3star hotel! The location was great, less than 10 minute walk to a lovely beach, lots of the usual shops and the bus stop. Entertainment was not bad, we especially loved Aqua zumba! We recommend! Only thing I would suggest needs to change are the pillows, long, thin and hard and very uncomfortable! Overall great hotel for the price but lay extra for the pool/lake view!

We enjoyed our stay, it was better then we expected. Food is very good! Staff is helpful and kind. It was not difficult at all to walk to the sea. Thank you, Amapola, for our wonderful vacation! Would love to return!

Clean. Friendly staff excellent food. Plenty of room around the pool good evening entertainment. As a wheelchair user I can highly recommend this hotel

Staff were friendly and accomadating. We arrived late and there was a cold buffet available for us. The hotel was clean and bright.Food was great, lots of variety and chef cooking fresh food at all sittings.Within walking distance to shops and a beautiful beach.Would definitely recommend this hotel and would return.

Staff were friendly and accomadating. We arrived late and there was a cold buffet available for us. The hotel was clean and bright. Food was great, lots of variety and chef cooking fresh food at all sittings. Within walking distance to shops and a beautiful beach. Would definitely recommend this hotel and would return.

Very nice hotel with lovely staff and food. Mixed nationalities staying there. We were all inclusive and drink portions were generous in real glasses (unlike one we stayed in down the coast where it was all plastic glasses!). Nice big swimming pool and plenty of loungers and outside tables with nicely kept grounds. Our room faced the pool and lake. I think rooms facing the road and hotel opposite might have had a few issues as there always seemed to be quite loud outside entertainment going on. No real private parking as advertised and I think at busy periods parking on the one way road could be an issue. Only a short walk to the lovely well kept beach. Can not fault this hotel apart from the bed not being very comfortable but that is probably a personal preference. Only one pillow and that was like a brick!

Great hotel and the all inclusive option is well worth it. The food was excellent and we enjoyed the pool and the bar. Our room was very comfortable and really clean.

Good, clean hotel with friendly staff. Enough sunbeds around the pool, friendly animation team and a lot of activities organised during the day. Breakfast was almost the same everyday, but there was a lot of choice and it tasted very Good! Supermarket Spar is very close and the restaurants and shops of Muro are a 5 min walk away. Alcudia is a 15 min bus drive away and we preferred that city, especially the old town.

After going on many hotel booking websites this hotel kept coming up with it's high ratings. Myself and my partner were staying in Playa de Muro for 9 nights and we wanted to stay all inclusive for the first 5 nights in budget before before checking into a 4/5 star hotel elsewhere. This hotel delivered in bucket loads, all the boxes ticked. Are early check-in was no problem and was giving a fantastic room with a view as requested on booking. Rooms very spacious with the bathroom of a very high standard and large balcony. Moving onto the staff they were all very warm and would do anything to help with a continuous smile on their faces. A very special thank you to Jose behind the main bar and the breakfast chef who worked wonders with the eggs always making sure we were had our plate's delivered with his charm with 2 mins. Overall 100% recommend stay, a very rare case of paying less and getting more.

Nice location away from main busy road. Clean and comfortable rooms and general areas nicely presented. Very nice breakfast. Very friendly and pleasant bar staff. What's not to like.

Excellent hotel .Staff very pleasant and helpful. Food and drinks good. Entertainment poor.

Great quiet hotel - mostly german couples but that isnt a problem.

Only stayed 4 nights but a Very lovely hotel & staff would defiantly go back

Enjoyed our stay at Grupotel Ampola. Reception friendly quick and efficient.Room although on the small side clean with plenty of storage for clothes.Beds comfortable although pillows very narrow and flat. Getting them changed was no problem. Bar and restaurant area good. All inclusive food had plenty of variety of foods. Wine on tap not so good . Hotel does cater for Germans but the name imply s that and was no problem to us. Poolside was well situated over looking lake. Lots of sun beds . Wifi is not free €15 per week. Overall very good value for money .

Overall, good. The room was smallish and the décor was old-fashioned, but had the standard amenities (i.e. hair dryer, a/c, toiletries etc.). Housekeeping very polite. The breakfast buffet was rich, with plenty of variety to choose from, but lacked quality in some items (e.g stall bread, fruit were not ripe and cereal was somewhat tasteless to name but a few).

Located just off the main streets about 5 minutes walk to the beach and 2/3 minutes walk from the main resort street. Largely German hotel, most guests German and some Scots but very few English. Very clean and well maintained, food nice and staff very helpful. Reception staff fluent in English. Lots of small shops and places to eat nearby. Pool small and quite busy, not sure about entertainment as did not hang around for it at night. Views from balconies really nice - open Mallorcan countryside. All in all a really nice hotel, especially if you don't want to be right in the middle of all the activity and noise.