I know it was Sunday hours if you book in late you cant get any food

We had 2 single beds in 1 room as a couple, but the place is nice

Lovely friendly place . Some of the rooms looked a bit tired but apart from that all ok . We ate at the restaurant and mentioned our daughter's burger was raw in the middle .They said they would let someone know but nothing further done .

Lovey room but the bed was small double The breakfast was excellent Evening meal was below par (fish and chips)

Very tired hotel. Bournemouth Airport needs to seriously start looking at services near its home. The hotel is dated ,was dirty in and out. Tired and not up to the standard you’d expect for the price paid. Breakfast service was also too late for us which really was annoying. Counter to this the staff couldn’t do enough but I do wonder why the have opted not to freshen up the whole offering.

We stayed for one night. Property was comfortable, clean and quiet although next to a main road. Unfortunately there was no hot water!

Very friendly and helpful staff.

Room was clean and modern. Beds really comfortable.

Comfortable hotel, nice food, efficient staff. Non conventional washbasin taps in room 1, one tap turns off clockwise the other anticlockwise, resulting in an unexpected shower.

Bed was comfortable, large room and bathroom, very clean throughout the hotel. Breakfast was varied and well cooked. Service was excellent. Staff friendly and helpful. Gardens extensive. No local amenities that I was aware of. Sort of place ideal if just passing through, having a reception or making use of the bar/restaurant.

Great choice for us Free parking, clean comfortable king bed, quiet and our room overlooked a green area.

Another excellent stay.

Excellent service, helpful staff, good food and clean and good sized room

We had an excellent time at St Leonards. The only complaint was that evening meal service was sloe because they were short of stay. Otherwise I would stay again.

Nobody on reception when arrived after a long journey had to go & find somebody then told to wait. Room was dirty bed un made mirror disgusting dirty bathroom. Staff did as much as they could to rectify. No heating in friends room & bathroom not clean. Breakfast wasn’t bad

Stayed overnight as had a party there. Food, accommodation and staff were all amazing

Bed was really soft too much so for both of us felt as if mattress springs had gone. But staff were friendly and polite

Room was cold when i entered.

The hotel itself was a little tired and needed a bit of maintenance, nothing dramatic just few few bits broken that were waiting to be replaced. I have dinner on the first night which was nothing special, however both times I had breakfast it was very good, although not cheap! Parking was good, the wi-fi did the job, I slept well and showered well, no complaints, but for full marks it needs a little TLC and attention.

Very friendly staff who help make an enjoyable stay in a clean and comfortable room

Lovely hotel, fabulous, helpful staff

This is the fourth time my husband, dog and myself have stayed at this hotel. We have always found the staff welcoming and level of cleanliness good. This stay was for 3 nights and we ate breakfast and evening meals for our entire stay. The food has previously been hit and miss but this time it was of excellent standard with a new menu and I assume a new chef. Very dog friendly but wise to let them know before turning up. We will return next year for our annual Autumn New Forest adventures. ⭐️⭐️⭐️⭐️⭐️

Everything was great apart from the receptionist on the day of checkout (Sun 15th Oct). When we arrived the day before the room tea/coffee/milk/sugar hadn’t been fully replenished I don’t think as only enough for a couple of drinks and 1 biscuit to share. In the morning I popped to reception to ask for a few more milks and sugar so we could have some tea and coffee before checkout and the receptionist was really quite rude. I asked for sugar and milk and she said “housekeeping will do that” is quite a short manner. I said that would be lovely for the next guests but we would like some hot drinks before leaving so she said “oh, so you want me to do that right now?” I felt like saying, if the room had of been set up correctly in the 1st place then I would have already had milk and sugar but I didn’t and said yes please, if not too much trouble. She huffily went off and I waited for about 10 mins and she hasn’t returned so went back to the room to see if some had appeared as she took my room number but none had. So I waited 5 mins and went back and I think a boss was with her as she totally lied and said I had disappeared. The receptionist on Saturday when we checked in was a really lovely girl so it was just the Sunday morning receptionist which spoilt the experience.

This place is OK as chain hotels go. The rooms was spacious and the bed was comfortable. The seating was a function room chair which was not a comfortable option for watching the tv in the evening. The food was inexpensive but whilst not unpleasant, the lamb shank and the chips, also lacked any flavour at all. I was served a side dish of vegetables which were unpleasant, prepacked, frozen and microwaved. I understand that hotels need portion control and cost control but at least you could give a chef some veg to prep. I do 100+ nights in hotels a year and the food in this place was close to the worst this year.

Room was pleasant but we were unable to get showered as there was no hot water and we were kept up late due to a wedding taking part downstairs. Spoke to a gentlemen in reception and he assured me a 20% refund would be issued.

rooms are not setup for women ie no morror over table and nothing to put you suitcases on

Staff were lovely, booking and waiting at breakfast. Sadly the room faced the front, which was very noisy with the traffic, the window seals and surrounds were filthy with black mould. However the bathroom Was lovely think it probably had a recent refit.... if you book definitely ensure you have a room at the back to avoid the traffic

The hotel website does not show that it is on a dual carriageway. The room was not clean to a good standard and furniture was tatty. This is not a hotel but a motel and this is misleading. It is a pub with rooms and food and bar represent same. Will not stay again

Was a nice place with a good location shame it was really hot with no air circulation and spiders everywhere but other than that it was a nice place to stay 🙂

Staff were friendly & helpful. Lounge chair in room would be good. Lots of cobwebs in public areas. Seating needs replacing in bar & just a general spruce up.

Could do with a lick of paint but clean. Lovely bed and staff. Found bit of plstic in my salad and kitchen manager at my table in seconds appologising and got free pudding and glass of wine. Lovely view from room. Plenty of seats in bar area and gardens. On my own and felt at ease.

Very pleasant, friendly and professional staff. From front desk through bar and restaurant the people could NOT be more helpful, friendly and welcoming. Even the chef came and said hello.