The staff was very helpful. Breakfast was good. Rooms were adequate for our one night stay.

In the heart of Balleter, Balmoral Arms is a slice of traditional luxury with exceptional Scottish hospitality. The staff was engaging and attentive. The dining experience offered an intimate seating in a traditional Scottish dining hall. The rooms were very comfortable and clean.

Excellent location, staff , accommodation and dining. Highly recommend.

It was the best hotel I’ve ever stayed at. Small, quaint, friendly, quiet, relaxing, very accommodating

Lovely stop off for a mooch round Balmoral Castle Staff helpful and friendly Food tasty and reasonably priced Would stop again

Lovely hotel in a beautiful

Lovely warm friendly atmosphere, good food. Very clean and excellent service

Really enjoyed our visit

Old school charming, great service staff and outstanding breakfast.

Excellent hotel, spacious room, clean. Ideal location in the centre of the village. No lift lift but a member of staff carried our cases up for us. The food was excellent, for breakfast and dinner. No on-site parking but no problem at all finding an on street space (no restrictions) nearby.

Lovely traditional setting in the highlands on River Dee Close to key sights in the near highlands

Great place and staff.

We had a great first visit to Ballater and the hotel did not disappoint. Our room was very clean and tidy. The reception staff were very friendly, helpful and knowledgeable. The food was very tasty and the waiting staff very courteous and friendly. Overall we had a wonderful time and would definitely go back.

The hotel was lovely and comfortable and the staff were excellent and very friendly. There was a lovely big lounge area to sit and drink in which we liked. The rooms were nice with newly refurbished bathrooms, and beds were very comfortable. The food was also very good! Would recommend.

We had a wonderful stay over Christmas! The goodies amazing. The staff are So friendly and helpful and the afternoon tea was beyond and included in the price! Highly recommend and will Stay again for sure!

Friendly and nice place to stay. Except no lift.

Very good hotel

Overall pleasent enough. Small issue of room being cold on arrival. On checkout some incorrect room charges which reception did a great job of sorting out for us.

Central location, nice restaurant and staff were all lovely

A real shame! Beautiful hotel, beautiful food but terrible nights sleep and useless service at dinner. It was our wedding anniversary and we’d told the hotel so I thought they’d say something at dinner - nothing apart from a congrats from receptionist. At dinner we got there early and thought we’d have an appetiser with our pre dinner drinks as we perused the menu. However ultimately after we ordered time came and went we went into restaurant to be greeted by more menus and then they brought our our appetiser with our starters! I had to send our waiter away to put our starters in the fridge. Then when we went to bed all night we had to listen to the hotel water system noise coming from our wardrobe and some other guests partying until 3.30am!!!!!

Polite but disorganised reception staff. Confusion over our length of stay & spoke to staff regarding this on several occasions. Scottish breakfast items varied day to day with items missing. Coffee very weak. Had to ask for housekeeping on day 3. On a positive note, it is dog friendly.

Husband and son stayed here as part of a walking trip. No complaints

Great accommodations, very nice and updated rooms with very comfortable beds and nice bathrooms. Cozy lounge, restaurant, and bar downstairs. Enjoyed our dinner. Staff was great. Absolutely loved our stay!

Nice hotel but very expensive - £225 for a one night stay. Not sure the amenities quite justify the 5-star rating. Breakfast (not included in room fare) was good, but service a little slow. Staff were friendly. Great location. A pleasant stay overall, but it would be much easier to recommend if it was a bit more reasonably priced.

very nice hotel. easy walk to stores and dining options.

The location and staff were spectacular, and while we didn't eat dinner there the lounge area was perfect for a glass of wine and a book, while listening to a violin being played in the dining room. Absolutely plan on coming back.

Very nice and cosy hotel. Bed was wonderful, but the shower was very poor. In the restaurant the service is unorganized, but food is great!

Cozy and elegant and city center. Super comfy and very nice all of the way around. This is a no-brainer. Clean, quiet, fairly luxurious. Will stay here again next time we're in town.

I would suggest they work on the quality of their food. My Venison pie was as hard as a plastic frisbee, couldn’t cut into it, just ate the meat. People were walking out of the restaurant after waiting 45 minutes just for a drink and no food order taken. Talked to other customers lots of complaints about the food, and wait time.

Great place to stay, staff were really helpful and would stay again.

Great hotel and location. Staff very friendly and helpful. Cosy, good quality hotel. We had a few house keeping issues but otherwise all ok. Food and breakfast on the whole excellent. Would recommend and will stay again.