All good, all clean and staff were excellent.

Was disappointed that wasn't offered an upgrade when Hotels.Com Gold Member says this should be offered when available ???? Also - my Company Credit card wasn't working (Hotel Room had already been paid in full) and the receptionist tried my card and when it failed - stated that I couldn't stay the night unless I produced another card !! Had to use a card i never use luckily I had it with me Probably wont be staying again

Staff great. Good facilities.

Great location . Breakfast amazing. Good service and friendly team

Excellent location for shows at the Plymouth Pavillions.

Easy check-in. Good size room, very warm room. Easy check-out Very convenient position for Theater Royal and Plymouth pavillions.

Really nice and helpful staff, very quick turnaround of online queries - couldn't have been more helpful.

Hotel is old, is fairly clean but smells stuffy . Our bedroom ceiling was leaking. Room was fairly small bathroom was tiny but clean. Breakfast staff gave poor servi e and seemed not to care for its guests. Breakfast had sat undar a heat lamp and was dry, served on a scorching plate.

Friendly staff, great location. Room was lovely. Great to have pool and gym. Changing rooms do need a refresh as the showers were grim. Bar meal was ok, seating not really conducive to dining though.

The position of the hotel is convenient for town and only 10 minutes walk to The Hoe. I was there 3 night and for two out of three of the breakfasts I had to find a member of staff to order breakfast. They didn't come to take the order. The hotel is noisy with traffic and street noise though due to it's position. The breakfast was good and provided gluten free options, however the tea seemed poor and travelling alone only got a small pot which quickly went cool before the hot breakfast came. Good evening meals in the Brasserie

Good price and very clean, prime location. gym is small and pool also, does have steam room and sauna. Breakfast is good with a good range of options.

The food was delicious and a fair price for what you get. The kitchen opening times could be a bit better but overall it was great. The staff are lovely, especially Anora. She went above and beyond for us and was great with our 7yo. The beds were very comfortable and the family room we had was a good size for our long weekend away. The only downside to the room was that there was no extractor fan in the bathroom so the room got very warm when someone had a shower/ bath. There was air conditioning though which helped a bit. We were there for a wedding and it was absolutely beautiful. I couldn't fault the staff that were working it at all. I would recommend staying here. The building was beautiful and in a great location

The family room/s we booked was a good size. It had a double bed and a single bed in one room, and then 2 single beds in another room. The bathroom was a massive wet room that looked like it had been recently fitted. The beds were really comfy. The only thing that let it down a bit was that the family room was on the busy road side of the building. It was on a busy traffic junction, and there was a bar just down the road which was fairly noisy - it was a Friday night though. The kids commented about the noise, but then they are not used to being anywhere noisy (as we live on a quiet street) - they soon went to sleep though. Breakfast the following morning was lovely, and the staff were really nice.

Great hotel, fantastic staff, pool, sauna and steam room were a bonus. Close to shops, ferry port and Plymouth hoe. Definitely would recommend this hotel and have done, my son and his partner are booked in next month.

This is the 3rd year we have stayed here and this year was the worse experience ever. We paid extra for a four poster room. The room was shabby with paint chips on furniture and worn out patches on the carpets. The windows wouldn't close properly and so the noise from the main road was not blocked out. Most annoyingly, the TV was briken and the toilet seat was not fitted correctly causing it to slide off when you sat on it. These last two were reported to staff on the first night, but they did nothing to resolve this for two days, and only after I informed a different member of staff. On the first evening we ate in the bar area and had to listen to a man making a threatening call to someone. He was almost shouting and was swearing to the point that a family moved their children to another area. The three staff who were in the area did nothing to address this.

Nice hotel, good food, friendly staff, veru good location.

friendly staff and good location

The new continental is well placed , an in walkable distance to the Hoe beach area and to the town centre. I was very pleased with leisure facilities gym 🏋️‍♀️ and spa suite. The only thing i could say negativly was the room we stayed in the sashe windows had worn spring mechanism so windows wouldn't stay open . The cooked breakfast was excellent and staff service was great. Would recommend and would return

Fantastic location,great leisure facilities, wonderful breakfast served in the morning,family room was spacious and comfortable.

Had a three night break on my own. To chill out as l am a carer. So enjoying some chill out time. The day before l was due to go l had a phone call from the hotel. The lift was out of action and l was booked in on the 5 th floor. I had asked for a walk in shower not in a bath. She was concerned about the stairs. There was no way l could go up all those stairs. So they moved me down to the first floor just in case. Lucky the lift was fixed. They left me on the 1st floor. The floor was absolutely lovely. Very comfortable. Not far to walk to the city centre and the hoe. I like it so much l am going back again on 31st October for two night as a Birthday treat. This will be my top choice of places to stay. Would recommend it .

Staff very helpful and friendly. Conveniently located for town, Barbican, Hoe and theatre.

Family, or accessible room was very large and clean. Good location but outward facing rooms very noisy due to single pained glass and a lot of evening events nearby. Ev charging points. Dated in appearance. Nice breakfast.

The room was clean, comfortable and spacious, the food was good in Steve's Brasserie, the breakfast excellent, all staff were very pleasant, and the whole experience represented very good value for money. Geoff and Jenny Mason - Tamworth, Staffs

Hotel was very clean,the staff are very friendly. Unfortunatelly the tv didnt work,and there was very low waterpressure in the shower,cannot plug the tub so theres no chance to take a bath,the key card didnt work many times.

Stayed in a cosy twin room with my sister to attend the nearby theatre royal as part of a birthday celebration, nice clean and comfortable room, staff all helpful and friendly had a lovely meal in the restaurant, breakfast was delicious and the pool is really nice too, would definitely recommend

Lovely 3 night break

Good: Location - close to city centre. Staff were very attentive. Food was excellent. Bad: Noise - old building, so lots of creaking floors especially in the room above ours, where they seemed to walk about all night every night. Old sash windows which didn’t close properly (no double glazing at all, which would help) so all traffic noise was very loud, leading to poor sleep. Bath/shower: jacuzzi bath, which sent lots of dirt into the water on certain settings. Shower is handheld on top of taps - no wall mounting or shower curtain, so difficult to use without soaking bathroom.

Beautiful building and central Location, But the Hotel is so dated. Low water pressure , drinking water at breakfast tasted of lime even the tea was awful - sorry hotel for bad review but I’m just being honest

There was no VIP benefits here, the noise in the hallway kept waking me up, and then at 6am what sounds like scratching from the room above woke me up again. I was extremely tired. Room and bathroom were clean and staff friendly.

The hotel is near shopping centre and seaside. All of staff were very helpful and friendly. Highly recommended.

Very happy with everything, great value for money, friendly staff and great location.

Absolutely amazing service, the room was spotless and spacious.... amazing service and i eill say its in a great location xxx