On the very edge of Condessa - not really walkable to Roma Norte. Very large, loud and busy road between the hotel and the park - bring earplugs. This is not a serene location. The exhaust fumes can be smelled through closed windows once the traffic starts. Shower was terrible, only one of the many shower heads worked and it was barely a drizzle. Bring your own shampoo and conditioner. Quite dated but clean. They gave us lots of pillows so that was great. We didn’t try the restaurant or any other facilities as the front desk person explained nothing about it to us. The television was large and new.

We really enjoyed our stay. Lots of PROs and just a couple CONs. The good far outweighed the bad. Our room was wonderful, big, clean, comfortable. We had a suite and it overlooked the park. CON was the street noise. It is loud. We were so tired after days out we fell asleep anyway. Service in the bar and bartender Gustavo was fantastic! Raul was fantastic too! By chance we met the owner on New Years day and he was delightful. PRO The front desk clerk (Edwardo) that worked morning shift was wonderful, helpful, friendly. CON The late afternoon/night front desk clerk was lazy, not friendly and not helpful (didn’t get his name). He was the only bad staff member we had to interact with. Everyone else was great. The worst CON was the water in shower. It sometimes was cold. We read water pressure was bad in other reviews. We had no problem with water pressure, just getting hot showers was hit or miss. My husband thought he figured out how to place the shower head to get maximum heated water. I took a couple cold showers in our 7 day stay. Some days water was hot and fine. Lastly, the maids and maid service team were great. They accommodated our schedule and gave use bottled water whenever we asked. Great service there! Would recommend the hotel. Just be prepared for street noise and possibly a few cold showers and you’ll enjoy this place! We would stay here again!!

Excellent property and great service Location not that good

Nice place

Beautiful, luxurious hotel. Huge rooms, top notch service. Noisy due to location on main road, but wonderful across from major park in MC. If you buy the Continental Breakfast, always ask for the “Fruta,” over the “jugo,” the fresh fruit plate is glorious. The menu breakfasts are plentiful and really well cooked. The beds are harder than hell, so if you are older, or a tad arthritic, you are likely going to spend a lot of time tossing and turning all night. This is the age of Casper, Saatva, and more superior foam-based, reasonably-priced mattresses for this level of property to be so far behind, no matter the country. Front Desk is English-certified. No worries there. Be sure to give the Front Desk a CC FOR INCIDENTALS. They won’t necessarily ask for one if you have prepaid via Expedia, etc. that will allow you to put charges at the bar and restaurant on your account. Otherwise, it will be pay-as-you-go everywhere in the property. This is a beautiful property, in a very safe neighborhood, across from MC’s “Central Park.” It shames the “majors” (Hilton, Hyatt, etc) in El Centro for pure class, and is little more than a $10-15 Uber from ANYWHERE in the city. The hotel based driver/car is overpriced. But, if you are a newb, there is value to having a dude standing there with your name on it. The price: $100, one-way! Uber is available, but get your Google Translate tuned up. Use an Uber to go back to the APO…about $20.

The view

The staff are amazing and friendly, but the hotel facilities are so bad, one of worst showers I’ve ever had, even they fix it again wasn’t work, also the room doesn’t have small refrigerator, hairdryer, location is far from the downtown so if you are coming to visit the city do not get the hotel this area.

The room super hot and the air conditioner unit doesn't work.