Staff rude and not helpful at all

Well after arriving at a hotel I stayed at a few years ago, I was really surprised as how down hill it’s gone. We arrived and we’re greeted by a very grumpy chap who asked for our passports and once he’d finished with them, they were threw them under the glass back at us. We had a room on the 2nd floor overlooking the main road opposite our the Christian Sur. The room had a very cheesy smell and once I opened the fridge, it smelt like a fisherman’s bait box which had contained maggots in. It stunk to high heaven and there’s no way I’d store butter / bread in there as it would contaminate everything. The bathroom was absolutely vile, I’ve taken photos of the toilet, shower and sink, all of which seem to have dodged the cleaners since 2000. The toilet was stained and dark in colour, the bathroom tiles had stains on and then the sink had ring marks on from where someone has had their false teeth in a glass overnight. Oh there’s a welcome tray in the bathroom which is also filthy. The ceiling fan in the tv room made a horrible clicking for the duration of my stay whilst being used, but the icing on the cake was on the lastnight, even that had given up the will to function anymore, it decided to come off its mounting as I was watching tv and ended up being suspended by two wires. Having already spoken to reception about previous issues, the staff weren’t bothered about anything apart from taking your money from you. I’ve taken plenty of photographs

The stay was great and the guy in the lobby Zeben (I think was his name) Was absolutely fantastic. He was kind very willing to help with everything, friendly, just perfect. I like the stay and would choose this hotel again and reccomend it. BUT the internet connection was aweful, and there was NO internet in my room, and not possible to do anything about it. And the premium internet was broke. So the work we had to take care off, over the internet was not possible which was very unfortunate because we trusted that we could use the internet connection. So until the internet will be available and good we can not come back to this fantastic hotel

Rooms look a little bit tired but overall the place is a great place to stay, the pool is fabulous & in a good location, would stay again

The apartment was very clean as were all communal areas. The staff were helpful and any reported bits of maintenance issues were fixed immediately. The furnishings in the apartment lounge need an update as they are reaching the end of their life and are worn and dated.

Quite clean and generally condition of the hotel

Great property excellent location

Great position just set back from town Good food shops nearby Restaurant on-site good Lovely pool Daily maid service Staff friendly and helpful

I paid on Expedia prior and they made me pay again. The room was “ ready” or rushed and then a maid walked in while we were changing. No knock or anything

Clean, comfortable and friendly staff

Good price comfort balance, couch not very comfortable to use.

Great stay highly recommended

We only stayed one night here , the room was very clean and spacious.

We normally stay in Cristian Sur , which was unavailable, we were pleasantly surprised by the apartment which had everything required, including a private balcony , the pool was great with plenty of sunbeds and the grounds well kept, and finally all the staff were welcoming and helpful , would definitely return

Excellent staff everyone was friendly and very helpful. Would stay again.

From time you walked in to property made very welcome and safe / cleanliness was high priority and noticed all staff were temperature tested before work every day which for me was a great indication on the seriousness they put out guests at. Maria Angulius happiest cleaner ever and Carlos life guard just went the extra mile thank you Management and staff top class.

Everything was great.

Great position and location

Had a great stay at HG Tenerife Sur, with very comfy beds and an overall good apartment in a quiet neighborhood.

apartment was ok for size although needs renovating inside and out. overall not brilliant but okay.

Overall a good holiday. This hotel is in a good location

Apartment was spot on for what we needed. The maids were in everyday except Sunday, which was fine. Towels were lovely big bath sheets and there were toiletries on arrival which was a bonus. We only went to the pool a couple of times and had no problem getting a lounger. All staff we spoke to were very friendly and helpful. Great location, near plenty of pubs and places to eat. We will definitely be back.

Lovely staff. 3rd time here and didn’t disappoint again. Great pool. Beds were uncomfortable but that is the only complaint.

Positives are the rooms were cleaned regularly and cleaning staff were friendly. Negatives: I was disappointed by some of the staff on reception who I found very rude. One evening me and my brother went to order a pizza at 11.30pm and the man at reception sighed and seemed very unhappy that we were ordering, he was very rude to us even though the kitchen is advertised as open until 12pm? I also found the food to be of low quality and overpriced for what it was. I booked a twin room and upon arrival I was told there were no twin rooms available unless we pay another €70? I booked a twin room and would expect to get one for the original price i paid. I also thought it was unfair to be charged extra for things such as the safe and also the wi-fi (which didn't work most of the time). Overall quite disappointing.

The room was very modern and clean and you couldn’t ask for more! The pool area was fabulous with a little hut bar with refreshments which was a nice touch...however, the atmosphere was a bit boring and a bit of music wouldn’t go astray! It’s in the perfect location being 10 mins walk to the beach and many restaurants!

Lovely clean friendly hotel with lovely bar and pool

There are at least three alternative apartments in the photos. Most of the pictures are clearly of the highest standard and larger than ours. If you book an apartment, please check which apartment you will receive. Our apartment was small and dark. Sunshine came to the terrace just 1-2 hours before sunset. Sitting comfort was poor and there were gaps in the level of equipment, for example, only 1 little spoon. The base of the frying pan was convex. The price-quality ratio was not right. At first, there was a wide range of problems. However, they were treated with great praise. The best thing was fast internet. However, it cost 10 € / day. The apartment is suitable for short stays but not for longer stays if you want more than just a sleeping place. The pool area was good and the small store was well equipped and there were several well-stocked shops nearby. The location of the apartment hotel was also pretty good. These factors increase the overall score to three.

Its location is excellent and the apartments are spacious and clean. The pool area has a fair bit of grass and some palms, so it is not just a concrete area. The staff were efficient and helpful when needed.

We’re just home. States in room 13 a pool view but this room was noisy in morning as cleaners met at “lifts at 7.30. Also couldn’t get to have early nights as people walking toLifts were noisy. Room was very small too would have preferred a room which was quiet . You go the sun anytime of the day x

Having stayed at these apartments several times in the past, we found it disappointing that loyalty as returning clients was not respected in any way. We had to wait for our room to be ready upon checking in, which is not appreciated after several hours of travelling - when it was ready, we were given a room directly above the very busy roadside with constant traffic, making relaxation during the day and sleeping at night very difficult to accomplish. With so many other accommodation options in the area, theres nothing about this stay at HG Tenerife Sur to warrant another stay.

All staff very friendly and couldnt do enough gor us

This hotel is well located and not to far from the beach. The pool area is lovely and the pool is large but there is a bit of a issue with finding a sun lounger. You get clean towels everyday and the room is given a minimal clean too. The hotel staff are friendly and helpful, although we were slightly misinformed about two trips we took (Teide and La Gomera). There is plenty of free parking near by if you wish to rent a car. The hotel is basic, simple but has pretty much all you need for a cheap, cheerful and lovely stay in beautiful Tenerife.