The staff is caring and great vusyomer service

Very good

Service excellent staff excellent location good. However room excessively filed with cockroaches at night.

Once one of the best rated hotels in Sorocaba, I was shocked to find how poorly it has been kept. Staff isn’t trained, neither particularly friendly, decor looks like a hand me down from the Soviet Union, bedding and towels are old, stained and pillows smell. Old mini-fridge with nothing in it. Carpets full of massive stains - corridors look like previous murder scene from a horror movie. Room rate higher than other much better hotels in the city. Parking charged on top. To be fair, the only positive was the staff at the breakfast area who were sweet and friendly.

Cama e travesseiros muito desconfortáveis, interior do hotel antigo e o box vazava muita água. Mas o hotel é bem localizado e o pessoal do atendimento muito simpático.

O staff é super prestativo e simpático :)

Hotel muito antigo. Ar condicionado não gela, limpeza do quarto péssima, pão do café da manhã velho/ passado, acabaram algumas coisas no meio do café e não reporão, nem p dia seguinte. Corredor com carpete velho, sujo

Costumer service is simply implacable. Amazing staff. My third time staying here. Very consistent quality.