No vending or ice machines working

Checked into our room with my wife and 2 year old daughter. After about an hour in the room, found out there is an infestation of cockroaches. Roaches of all sizes. Packed our bags and left. Didn’t even get an apology from the front desk. Spoke with hotels.com about a refund. After our story with pictures, hotels.com was very understanding and tried to get ahold of the hotel to start the refund process and could not get ahold of the place. Will be working with hotels.com to get my money back.

Rooms are dingy and in need of a deep cleaning and maybe a few modern amenities

I got charged for two nights I think even three nights and I only stayed once, and then the guy says oh that'll take 3 to 5 days to get back on your card. What the hell they doing taking more than one night if I'm staying one night.

We stayed 4 days and had no room cleaning and had to ask and nearly beg to get a second set of towels for two people. Door in our bathroom looked like someone had been angry and put big dash in it. We also had to call to get someone to quiet the people above us.

It was everything i thought it would be. The only issue was i asked for clean towels an the girl could not provide or understand what i was asking for. This is america an english is our native language. Not sure why she couldnt understand.

The rooms were clean except smelled mildew or mold, the AC was off plus it made terrible noise which didn’t allow us to get a deep sleep

The hotel itself was clean outside of the carpets in the halls..they were a bit crimey. The rooms themselves though we very clean and had everything we needed for our stay. What was odd to us was that you used a kiosk to check in and out with someone over a video! There was someone at the front desk, but they definitely couldn't be bothered for anything per their attitude. That part to me was very odd and I did not care for that idea. It seemed impersonal. The breakfast...I've stayed at these hotels before years ago and always remembered the great breakfasts they had! Well don't get too excited anymore it's just as crappy as anyone else's but they didn't even have fresh fruit of any kind. For the price I would stay here again if I had to but would never select it out of a list.