Signage is unclear resulting in confusion during checkin.

stay was great, but pool wasnt available for 3 days, the hot days🌞🌞

The room was good but the area we were in was having some renovations done in the halls. No staff at Polaris and none of the restaurants were open although the email I received from them stated they would be open. I understand they were open but closed when they shut the ski hill down. They need to update their email.

It's on a ski resort. Nice view from our window. You can see the ski hills.

Great stay

Last minute ski day for one

Kimberley was a cute and family friendly resort which was great, however our experience at the Polaris Lodge wasn't the best. The lodge seems to be a separate part of the trickle Creek Lodge so if you need anything, you have to walk over to the other side. This includes checking-in/front desk (staff we're amazing!) and pool/hot tub. The place was under renovation when we got there as well, so it was a bit of a mess and dusty. The temperature control didn't work so even if we had air con on, it was roasting and had to open the windows (during the winter). The rooms we're pretty nice, but there was a lack of basic amenities (blankets, kitchen stuff, dead pillows, etc.) that just put a damper on things. Pretty "meh" experience.

All good

Always enjoy our stays in Kimberley. The reservation was lost for some reason, but they made it all right. So all good.

The staff were awesome, the room was just ok, it really needs to be updated for the rate with a few more amenities

We stayed during the summer so there was NO ONE there. Given that we were the only guests we wonder why we were given a room that had the AC/heater mechanism next to the room. No Kleenex. 1 hanger in closet. Only 2 drawers for clothes. The down comforter was too hot; without it, too cool. Probably fine for skiers but don't bring much. No equipment allowed in the room.

Very welcoming and easy to get around the village

Great view and I just walk for 1 minute to be at the ski resort.

Found a good room for a good price

nothing open at the hotel, not cafe no restaurant nothing- room was substandard compared to other visits to the same facility. bed was very uncomfortable, poor quality linens - no kleenex in room - two coffee filters, lights burnt out in bathroom - carpets worn.

Na

The maid staff did not set up this room properly prior to our check in. There were only 2 hangars in the closet. There was no facial tissue in the room ( mistake corrected by desk staff). We were supposed to have coffee mugs but didn’t (another mistake corrected by desk staff on second day). The hair dryer did not work. It took until the next day to correct. The resort seemed to use Covid as an excuse to have very minimal service (none). We used our coffee pods the first day, and had to phone the next day for more. We had to enquire about garbage removal, and they told us to put it in the hallway. I must say overall, the front desk staff were excellent- they had to solve all these issues for us, and they always came through. The Polaris lodge has no ice machine. Smaller rooms do not have a fridge with a freezer. We were expecting a fairly upscale stay at a ski resort, but this was a very low grade experience. I have never had this low level of basic service either in remote tropical locations or at bargain basement chain hotels here in Canada. This is no where near getting good value for $200 per night (after tax).

No bar microwave. No daily clean up. No ice in either building. Unit 310B does have a patio but the neighbours AC is like a jet engine. I did appreciate the friendly staff at the front desk and restaurant and bar that was open Thursday to Sunday. Totally enjoyed the pool and hot tub.

Location to townsite Hotel is showing its age the lower level was not open however had not been used since ski season so it looked abided

I loved staying right on the hill watching sunset over the last run! I loved the open courtyard between the 2 buildings but was sad to see it mostly empty due to Covid. I look forward to returning once we get back to the world of gatherings and entertainment!

Good

The location and staff were amazing. The room was dated. Would have been nice to have a microwave or something to heat food. Verry limited on the pillows aswell other than that it was a great stay

Very nice, not comfy and older. No communication. Need to bring everything from home as they had nothing to supply us with. Friendly night staff, amazing hill to ride. Clean.

Great location right at the base of Kimberley Ski Resort

the place could use some renovation and the utensils need to be restocked as there was a lot missing. The rooms in Trickle creek lodge are nicer for less money.

Nice atmosphere, clean and very friendly staff. Could use upgrading in the bed and pillows.

For the price of 250 ish per night i was not entirely impressed. It was a quick 2 night stay, and i had just spent 3 nights sleeping in a tent in jasper during a long hike. So i picked this hotel for comfort. No change of towels or shampoo or soaps, no coffee, no cleaning or change of bed sheets, that with a broken bathroom shower faucet (which i made work). Only restaurant on the hill (in an ajacent building) closed at 9pm. This was not open after a long day of fishing. I should have stayed downtown at the kimberly suits. Although not as nice of rooms the amenities and closeness to options and other service would have made it worth while. Especially considering the $ in room savings.

Great location. We were there to check out the bike trails and there were a ton. Hotel is a little dated. The reception and help at check in was great. The pool was nicely heated. The one short fall was the bedding. No fitted sheets on the bed and it was very uncomfortable to get a good night sleep.

Beautiful setting on the Kimberley Ski Hill with mountain views all around. I loved the morning sunrises. The suite was great as we didn't have to rush out for food. We did have to phone and request a few things like cooking tools and dish soap. The room was very comfortable, spacious and decor was warm and welcoming. I look forward to another visit.

This is the best Ski in/Ski Out location on the hill. The lockers are literally at the base of the hill. Unlike many vacation rentals there is no basic grocery items, for instance there is no salt, pepper, spices, oil etc. The only things there are coffee, tea, sugar, powdered creamers. The dishes were adaquate but sparse, only 3 bowls etc. Housekeeping came in daily, but it seemed all they did was replenish dishwasher tabs and toiletries. Our toilet was visibly dirty, but they did not clean it and there were no supplies there to clean it yourself.

ski in/out was great! Bed sheets were not crisp and bed was not neatly made when we arrived Room was above the bar, heard band and walls were thin heard kids next door in morning

Best location. Amazing food. Clean and quiet. Front desk was great help when we decided to extend our stay.