The Room itself was ok although it was very hot. I went to reception to ask if we could change rooms but they said the hotel was full. When I booked which was over 6 months ago I asked for a high room with a room. We certainly didn’t get either of those 2 things. It smelled terrible when we arrived so we went out and bought a scented candle There were several restaurants down below that were noisy and smelly. On our 1st night we hardly slept for the noise from down below from the shopping area and the corridor. The balcony was tiny and very very noisy - I would describe it as being in a goldfish bowl 😩 Overal it spoilt the last few days of my holiday!

It’s a bit basic.....hot water tank only 46litres so runs out quick, two medium showers each. Some rooms noisy, over a tacky shopping arcade, bit prison’sh.... Yet, convenient and it’s value....

Nice place to stay friendly only downfall bought an inflatable toy from shop in the mall next to hotel to use in the pool but life guard wouldn't let us use it even though the pool was empty quite a few people commented on it being silly not able to use could understand if pool busy

Very nice and clean.

Nice apartment, conveniently located in the city center. Restaurant and shops very close. Friendly staff!

The location of the bedroom over bars and restaurants the noise until early morning!

The hotel is family friendly and in a nice location.

Very nice hotel good location very nice room refurbished recently !

The only thing that I did not like was the bedroom window was to wee and to high up on the wall, a nice kitchen area and sitting room.

A beautiful big corner apartment with a partial sea view, well equipped kitchen, comfortable beds and a lovely balcony. Very friendly and helpful receptionist. Not a bad location, a short walk from a big supermarket and the centre, opposite the post office and with bus stops right outside. But the complex itself felt rather claustrophobic, with the entrance hidden inside a mini-mall, and no view of the outside world when you’re in the pool/restaurant area. Breakfast was pretty poor too. Be aware that it’s pretty noisy around there, including at night- didn’t bother me though.

It was our second stay in this hotel and we will definitely come back!!!

Excellent experience in a homely apartment/hotel. Great place for families and couples

The hotel may not be the smartest, but its other qualities more than compensate for an unimaginative decor. It is very conveniently located for all amenities: family -owned restaurants serving both local and international food; a supermarket on the doorstep and a well appointed kitchen in the room; lovely pools; very good amenities for small children; an original choice of evening entertainments. The rooms and corridors are kept immaculately clean, and all the staff are unfailingly cheerful and helpful. A happy staff provides a relaxed atmosphere.

A lovely resort-type apathotel. Our apartment was satisfactory but in need of refurbishment (a refurb programme is actually underway). Two swimming-pool areas, one on ground floor adjacent to the restaurant, the other on the roof with a magnificent sun terrace with a spectacular view over Los Gigantes. Restaurant offered good cuisine at reasonable cost. Be aware that the locality is very hilly.

We were given an apartment with a dangerous balcony with no railing on with two young children which we had to be moved out of after the first night. The next apartment was really grim, there was no good view whatsoever, out onto a grotty side street that cars sped down even through the night waking you up and even though the hotel rooms are being refurbished, this can't be altered. The roof top pool is quite nice with good views of the cliffs. The hot tub was not working when we tried. The downstairs pool is meant to be heated but I think they may need to turn it up or even on as it was still really cold even after the sun had been on it all day. The one thing I can't fault is the maid service, the rooms were cleaned everyday but Sunday and very well done, not that we were in there for very long as the rooms were so sad. The actual apartment was depressing, the remote control for the tv required a 10 euro deposit but when we enquired with reception about which channels they had they said only one English. There was no natural light in the bathroom, the kitchen was grotty. There were no teaspoons so our young girls were eating their yoghurts with big dessert spoons. Everything just felt really old and worn out, I suppose the reason for the much needed refurb, I would not recommend staying here until all the rooms are new and you can be guaranteed one but I would not return here regardless of this.

We were given an apartment with a dangerous balcony with no railing on with two young children which we had to be moved out of after the first night. The next apartment was really grim, there was no good view whatsoever, out onto a grotty side street that cars sped down even through the night waking you up and even though the hotel rooms are being refurbished, this cant be altered. The roof top pool is quite nice with good views of the cliffs. The hot tub was not working when we tried. The downstairs pool is meant to be heated but I think they may need to turn it up or even on as it was still really cold even after the sun had been on it all day. The one thing I cant fault is the maid service, the rooms were cleaned everyday but Sunday and very well done, not that we were in there for very long as the rooms were so sad. The actual apartment was depressing, the remote control for the tv required a 10 euro deposit but when we enquired with reception about which channels they had they said only one English. There was no natural light in the bathroom, the kitchen was grotty. There were no teaspoons so our young girls were eating their yoghurts with big dessert spoons. Everything just felt really old and worn out, I suppose the reason for the much needed refurb, I would not recommend staying here until all the rooms are new and you can be guaranteed one but I would not return here regardless of this.

Giod non biased staff, Room and its facilities could have been alot better . Very noisy at night not great for young kids that go to bed early...

Hotel was great, views fantastic accross the sea and roof top pools, a bit hilly for the older generation but would recommend the accommodation to family and friends. Hotel staff were amazing and very friendly, and of coarse the weather was fantastic, averaging 25 / 27 every day, Brilliant holiday.

Good value for money bit tied but the staff make up for it

Room was huge (slept 8). It was cleaned daily and was spotless. Brilliant location and the rooftop pool and bar was great for adults and for kid's. Staff were friendly and helpfull. This is great for a budget holiday. Rooms very tired and basic , but clean and a good base. Only criticism was that the beds were hard and needed replacing.

Family trip, hotel is great value for money! Views at the top pool are worth the money alone!

Comfortable and clean room with lovely sea views a relax atmosphere .reception and maid service was excellent .

The staff here were very efficient and friendly. Internet was a bit expensive at E5, but the connection did work in the room, which in other hotels we were not so fortunate with. On the roof/fourth floor there is a bar which offers light snacks. A great place to relax and enjoy a drink while gazing over the great views of the sea and mountains.

Did not get the balcony with seaview requested,but generally very happy.

Rooms and overall facilities were a little tired and in need of refurbishment, though that was reflected in the price. Location at the top of a steep hill and a bit "out on a limb" from main areas, though some fairly nice restaurants nearby if you don't mind being in backstreets - a lot of walking up and down especially for older, less able or people with kids. Friendly staff and nice rooftop pool/bar area. A good base for a quick cheap break away though.

lovely hotel.superb location.Amazing views.Would definitely return

I really enjoyed our stay. I was overall very satified with the staff,room, and neighborhood. The scenery was amazing! The staff team were very friendly and helpful. I would definitely stay again. ... However ( I have to be honest) the apartments need updating. They need fresh paint (I know that seems minor but it makes a huge difference.) And our shower head was aweful! It sprayed everywhere except on me. :) the couch was very worn and this was t unfortunate but when we arrived there was a puddle off water in front of the fridge with towels in it where they were defrosting the freezer. Again all of these things are trivial but I wanted to give an honest review so people would know exactly what they're getting. With that being said those things didn't bother me to the point of complaining because everything else far exceeded my expectations. I hope this review helps

Having read many reviews before we left, we were already expecting the rooms to be basic and dated, and this really wasn't much of a problem. We only prepared basic meals in the kitchen area so the equipment supplied although old was perfectly adequate. My only concern was the bathrooms, for some they are probably fine but I think these could really benefit was being updated, but you do get what you pay for. The staff were very friendly, rooms were cleaned daily and the little shopping area with cafes below was really lovely. We stayed for 2 weeks which with 2 teenage boys was too long, as we were all getting a little bored, theres only so many trips you can take to Los Gigantes & Playa de Arena. If money is no object then there are may trips to fill the days but if you are booking this hotel money is probably tight and I think 10 days maximum is plenty. Overall for the money the area and the rooms are fine as long as you don't expect 5 star quality for 2 star price you won't be disapponted.

Gloomy, shabby, untidy. it was very difficult to get blankets for all of us.