Overall the stay was fantastic. In certain areas I gave 4 stars not because of any disappointment but because there is always room for improvement. The ONLY negative comments I could make were a couple of ants here and there (not near the bed), the shower door was missing (not really an inconvenience) and that's it. I went with my girlfriend for a (couples) vacation within a vacation while visiting Rio. The restaurant, pool, bar, location and staff were all great. English speakers on staff was a plus as we are from the US. I paid more for a one night stay in a Miami Airport Hotel on a connection than I did here. Would go back and will recommend to others.

Overall the stay was fantastic. In certain areas I gave 4 stars not because of any disappointment but because there is always room for improvement. The ONLY negative comments I could make were a couple of ants here and there (not near the bed), the shower door was missing (not really an inconvenience) and thats it. I went with my girlfriend for a (couples) vacation within a vacation while visiting Rio. The restaurant, pool, bar, location and staff were all great. English speakers on staff was a plus as we are from the US. I paid more for a one night stay in a Miami Airport Hotel on a connection than I did here. Would go back and will recommend to others.

This hotel is super comfortable and in a cute historic neighborhood, just a stone's throw from an incredible beach. It's the perfect place to relax.

Hotel is too expensive for what it is. The value ratio of what you are paying does not match the quality of the place. This is not a 4 star hotel by no means.Rooms are very small and need some maintenance. My front door was rotten and the balcony door wouldn't open all the way. I asked for an iron and there wasn't one in the whole place. There are no near by restaurants, so you are stuck in their place.

Hotel is too expensive for what it is. The value ratio of what you are paying does not match the quality of the place. This is not a 4 star hotel by no means.Rooms are very small and need some maintenance. My front door was rotten and the balcony door wouldnt open all the way. I asked for an iron and there wasnt one in the whole place. There are no near by restaurants, so you are stuck in their place.

We spent 2 days here and then rebooked a additional day because we enjoyed the resort so much! We did have a issue with the air condition but the front desk was super efficient in shifting us to a new room and handled all issues with a smile! There were some ants crawling around the room...but keep in mind Serena resort is within a beautiful lush garden and the grounds are immaculate! There are bound to be ants from the garden so this was not a issue for us. We simply told the front desk and they made sure they were gone when we returned that evening! Relaxing pool !( Yes this is a family friendly resort so we were expecting children to be running about so we loved it!) The location of the Resort is a bit far from the Center of Buzios but with a taxi or if your adventurous like we are... the quick bus! R$2.50 and your in the center! The resort does have a free Shuttle bus service 7 pm-12AM with a reservation that was flawless! We took advantage of their complementary bus tour of Buzios and their Surf lessons on the beach! It was a great stay for us and we will be back!

We spent an extended holiday weekend with our two kids in Buzios and decided for the Serena because of its location, close to the beach (one block away is the beautiful Geribá beach) and also because we like the "boutique hotel"-flair. The weekend was beautiful and we had a very good time at the hotel, enjoying the nice layout of the hotel grounds and the relaxing atmosphere. The kids loved the pool, although a rather small one, and the kids corner. Food at the restaurant was good, the Picanha was excellent; the breakfast buffet was very complete. However, the staff could be a bit more attentive (e.g. when we were sitting by the pool, they never offered pro-actively any service; yet if we asked for it, we always got what we wanted) The rooms are very nice, however the bath-room is minuscule, way too small. The hotel offers a transfer to the city's restaurant area at night, which is quite convenient. Wifi is free and available all over the hotel with good quality. One negative aspect was the smoking: the hotel is Argentinean owned and there is a large presence of Argentineans in the hotel, which actually adds a nice international flair to the hotel. Yet, they seem to care less about not smoking in public areas and the hotel staff did not bother either. Thus, frequently people sitting by the pool or on the terrace of the restaurant were smoking and it was frequent to find cigarette butts in the garden or in the sitting area by the pool, which was not very nice.

We enjoyed staying here. Lots of mosquitos but they switched our rooms for us and that problem went away. Overall a nice stay

The Serena hotel in Buzios is a great and enjoyable place. The hand-on management make sure the guest will receive CONSISTENTLY a professional and high quality service. In hindsight the experience staying at Serena exceeded expectations - they say what they do and they do what they say. The hotel ambience is fantastic, the food in the breakfast is great, the rooms are outstanding. The service is cordial and the whole crew is well trained to offer the guest an incredible and enjoyable experience. Stress free, friendly,fair cost.

I spent one weekend at this hotel with my husband. It was a pleasant stay, with a very nice and clean standard room, good breakfast, nice swimming pool and outside areas. Although we do not have any children, it seems a good place to go with them. Close to the beech with good beach service. Perfect place and calm place to spend a peaceful weekend.

Overall experience was a 4.5 so I could not rate any higher because of the 4 or 5 options which I was given. Good time and very friendly and helpful staff. Very patient with me as a beginning Portuguese student.

This is a mixed review. "Resort" is bit of an overstatement. This is a small, boutique hotel. Stayed in the room they call Superior A. On one hand...Bathroom and room are TINY and futon tatami style beds are very low to the ground..Seating is outside the entrance. Good for a night or two, but any more than that and it gets claustrophobic with two people. There isn't really any place to put your luggage. We did have tiny little bugs (ants but way smaller) near the sliding door and there wasn't really any place to elevate suitcases to keep them off the ground. And from the bathroom, I spotted a very large, local type of rodent walking along the awning. Nice surprise in the outdoor tub and private sitting area. High ceiling helps make the room feel much larger than it is. Tastefully decorated and comfortable for a short stay. Excellent breakfast. Hotel staff are excellent and accommodating. They have designated seating and umbrellas at the beach, which is a one minute walk away. Small pool area. The centro is where the action is, so you need to take a taxi or shuttle to get there. Hotel has a shuttle after 7 pm. Location is not the best, but it depends what you are looking for. on the "would you recommend" question, I wish there was an option for "maybe". I expected more.

Beautiful spa like property with lush gardens, friendly staff, tucked just off the beach. We will stay here again on our next trip to Buzios

I had the impression that this Hotel was on the beach...but it is not...you have to walk a block...and the beach is packed...not private at all. Breakfast was amazing...but dinner was horrible...recommend to eat outside the Hotel.

We took this hotel just by chance for our two day stay in Buzios during our trip to Rio. Felt it was good value for money. A surprise waited us upon arrival, to this nice and somewhat secluded hotel, with a nice garden adjasent to the bar and restaurant as well as the pool with sun deck. The Geriba beach is only a few minutes walking away, where the hote have staff providing sun chais, umbrellas and towels. But wat really topped the stay was the staff, happy and friendly and always ready to do that little extra, making our brief stay a little extra.

So the place has potential. First of all, it's not a resort. Drop any notion of a resort lest you be disapointed. The staff were great. The room was only OK... Lot's of ants crawling around in several parts of the room. The bed on the floor thing, I get what you're going for, and sure, it makes a really small room look a little bigger, but whatever. The TV was also a joke- I think there were 5-6 channels that came in. But again, the good news is there is potential. I think it's an alright place for a great deal, but I wouldn't put it in my list of suggestions for friends. One thing to note to- helpful if you speak Spanish, I only spoke with one employee who spoke English, so being able to speak Spanish was really helpful.

This hotel is of very good quality for the reasonable price charged. It is definitely a couples hotel, very romantic and quiet, not too cool for young backpackers....they should go downtown. Overall, the location, food, bar, rooms and staff are amazing, oh yeah and again the price can't be beat!!!

This is a very chic boutique hotel with many many positive things. Good location Nice food Great shuttle services to town centres and other beaches - FREE Nice rooms with a boutique touch Chic pool and garden surroundings Helpfull staff Definately a must stay in Buzios

The hotel is over priced. Not recomended for couples, the standard rooms for couples is really small. The wireless connection does not work and nobody seems to bother. The frigo bar has very tiny bottles of water and overpriced.

Room needs little more details, but the service is where they shine. They let us check in early around 8am with free upgrade and one lady spoke really good english which is not common in Brazil. Location is about 200m from one of better beaches in Buzios, but 20 minutes away from downtown. However they offer free shuttle bus to other beaches/downtown, as well as many activities including free surfing lesson! Breakfast was nice, but there were many many bees as it was half open area. We would love to go back to this hotel anytime.

The hotel is excellent, people working there are really nice, they are always willing to help you with anything you need. I highly recommend this hotel.

Close to a beautiful beach. Very nice personnel. Complentary shuttle service to the city of buzios, very convenient for dinner and shopping.