Nothing

5 night stay (ocean view suite). Room was clean and spacious, AC was cold, hot water worked perfectly, view was amazing. WiFi worked better on the beach & restaurant than in my room. All Inclusive was VERY limited, ie ONLY Sprite or Coke was offered, no snacks offered in-between meals, bottled water was not included but a water cooler was available in the restaurant area where you can fill your own water bottle, no top shelf liquor available, food was repetitive but absolutely delicious (none of this was an issue for me). The staff here is the highlight; friendly, welcoming, helpful. No request too big or too small and they all seemed eager to be of help. I would most definitely stay here again.

Nice property needs some updates

Excellent staff, Big Up to Ms. Barbara, Charlie, Nadine, and Mr. Granderson. Thanks for all your help and Great Laughs, Smiles and Service. The remodel is Gorgeous. Rooms are always clean Good Jamaican food. Staff is Top Notch!

The resort was quaint. It was nestled in the middle of everything

The room was spacious and free wifi was available. However, being an all-inclusive hotel, the property could have placed at least 2 bottles of water inside the room. You had to purchase bottled water if you needed it. The food was not interesting to say the least. It was just ordinary...not to mention the dessert, I saw one sliced cake.

I had a wonderful stay

Staff members were very helpful, welcoming and nice. The food was good.and it was right on the beach which was great

Food and beverage staff was the only positive for me.

Staff are great, clean rooms small and intimate.

I’ve stayed a few places in Jamaica, Merrils Is one of the best choices. Their staff are very attentive, they care about your stay and provide excellent service. The premises are clean and the food is amazing. Can’t wait to go again.

Lovely grounds. On the beach front. Amazing staff. Good food. Dated rooms and too many cockroaches. Rooms need refurbishment.

I stayed at Merrill’s less than a year ago, I was excited to see lots of great changes all around like new beach chairs covers, upgrades and repairs in bathroom. It’s safe and great place to relax, beach is just breath taking along with amazing views with sunset, All staff is extremely friendly and welcoming.Garden and beach is well kept. I am looking forward to stay at this property again.

Merrils staff was kind and extremely helpful

Good service, pleasant staff. They were very courteous and helpful

Really enjoyed my stay there. I plan to go back in 2025.

Staff were so amazingly kind.

Tvs were not working well. Sound was terrible and tv was very small

The clean up of the beach after the storm that left weeds and debris was swift. The staff did everything to make our stay a pleasure. It would be nice however if the hot water in the showers were more plentiful and not only at some times during the day.

Well run property More food selections

Booked a reservation at Merrills II and as soon we arrived we were informed that our booking was moved to their sister resort, Vera. It was a total inconvenience and we weren’t happy about it. We finally got to the room and the room was clean but there was no comforter or blanket for us to use in case we wanted one. Also the shower had nowhere for us to sit our soaps on. Also, they don’t supply wash cloths on hand towels for you to wash up with, in which I thought was very weird. My husband and I enjoy the beach whenever we come to Negril and the beach was a bit of a disappointment due to the abundance of seaweed in the front of the resort. No one bothered to rake it. It was disappointing. The drinks were good, the food was not great and catered to Italian cusine, service provided was good and friendly. Overall, I won’t be returning to Merrills or Vera. It is just not the same as it used to be even for a lower priced all inclusive resort. Spend a little or a lot more and go to another resort. It’ll be worth it. Vacation should feel like vacation in every way.

We had a great, four night stay at Merrils 2. The service was great and the local food was very tasty. There is something for everyone. We enjoyed the soups, fried plantain, corn beef, callilou and hard dough bread. The meals reminded me of my parents’ cooking:) I really liked the breakfasts. A big shout out to Charlie, Sidane, Peter-Gay, Marlon and the rest of the team for their wonderful service. The grounds are beautiful. The second floor rooms are big with a nice balcony. Everyone is friendly. There was a lot of seaweed on the beach during our stay (which is not normal for Negril), but they did their best to clean the beach area. Some suggestions include keeping the bar open later than 10pm, wine should be included in the all-inclusive bar; snacks between meals and alternate lunch options such as beef patties, burgers and fries; better water pressure in the shower and there shouldn’t be an additional cost for the safe. Thank you for a great time.

I love how it's right in the middle of everything. My only complaint is the terrible mattress. I couldn't get a good night's sleep all week. The bed are only 5" thick

Beautiful property, best location and warnest friendliest staff

I stayed at Merrils 12/29/23-1/2/24. This was my 3rd time staying at the hotel. The hotel is dated and in need of upgrades but is in a great location on Seven Mile. Just steps from the beach. It's close to other restaurants and bars. Prime location which is why I wanted to stay here and bring in the new year. I also convinced my sister and good friend to stay here. The service is excellent in the restaurant and bar but the front desk is ice cold. My biggest complaint is that for the 3 days i had no hot water pressure. None. The luke warm water literally trickled out. We were moved from room 906 to 907 after complaining 3 times. Room 907 was almost as bad; luke warm water with no pressure. I took videos and showed the front desk what i was experiencing. After informing the front desk they told us it was a "outside" problem. It took 1 1/2 hrs for the water to come back on. By the end of the third day we finally had luke warm water pressure. I am sad to write this review and unfortunately will no longer patronize this hotel.

Property was great, Ms Barbara and Charlie are awesome. The main Chef was awesome, great customer service. He truly knows how to make a guess feel welcome and appreciated. Dining room needs proper training. Housekeeping was great.

The rooms themselves could use a little TLC but all in all, great location, good food, friendly staff. Nicely landscaped

I liked the garden view. Friendly staff. Had minor room booking mixup, but got issue resolved.

DIDN'T GET THERE UNTIL OCT31 THE FLIGHT WAS DELAYED AND DIDN'T GET THERE. ALSO HAD TO PAY, ALSO HAD NO LUGGAGE OR PILLS FOR 2 DAYS. THE PLACE WAS NICE. BUT BAR RAN OUT OF COLA! NOT VERY GOOD CHOICES AT BAR. RAN OUT OF WATER PRESSURE, NO HOT WATER.

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PLUMBING OLD AND OUTDATED NO WATER PRESSURE OR HOT WATER MANY TIMES DURING STAY. HAD TO PAY $3 a day for safe. Wasn't warned of this. EV ERYTHING ELSE WAS EXCELLENT!!!!

Definitely a budget friendly hotel right on the beach with a good restaurant. The staff were hit or miss Lorenzo from the restaurant went above and beyond to make us feel welcome and comfortable. Karisa the waitress was very courteous and took initiative to help when her team members were away. The security guard Mr. White is also an asset to this hotel making sure we were safe and interacting with us. The beach was phenomenal with adequate beach chairs and space for some relaxation. Rooms were a little dated and it would be nice if the safe was included without cost.