Quiet

The pictures are better than the real thing. The A/C didn't work in our first room and was better when we moved to a new room. The staff was very nice and tried very hard for us but ultimately the building itself was a let down.

In room mini bar and snacks. Balcony with city view. Rooms was clean with ninor blemishes. Bed was comfortable.

Great place to stay.

Overall my husband and I like the property. We arrived extremely early due our flight coming in early we went to the hotel to let them know that we were there and to see if we could leave our luggage they let us leave it with them and gave us places to go eat and said that our room would be ready at 4:00pm which is normal check in. Within maybe an hour we got a call saying they had a room available for us. When checking in your suppose to receive complimentary champagne we didn’t get ours due to a lot going but later on during our stay we did receive it. The room we had came with mini bar with 750ml bottles on the counter (for purchase), two mini refrigerators one filled with mini bar items such as juice, mini shots etc. (for purchase), the other was empty for guest to use. It also had a microwave, silverware, desk, couch, lounge chair, the first balcony had a hammock, with a stairwell that lead to the second rooftop balcony where it had two beach chairs and what was suppose to be a private jacuzzi tub but it didn’t have any jets, it was just a tub, a little disappointing because that’s what we really were excited about, being able to to spend time together over looking the city relaxing in the jacuzzi. We were on the Penthouse Floor, the hallways were really hot, few cosmetic issues two of tile on the wall behind the bed were falling off, and two of the pictures in the restroom were broken. Hotel had a bar and restaurant in the back.

We come for our anniversary it was excellent staff from front desk till room service so nice the restaurant is nice too we got amenities full breakfast is was good We got umbrella and two chair is included we stay 7 days Everything was perfect

Terrible experience, this hotel is not even 2 star. The access doors are not even working, only one elevator was working half of the stay the other one was not working at all, no poolside bar like it is mentioned in the description. The photos of the hotel on Expedia ad is fake or from 10 years ago. Instead of reception desk that is on the picture there was two old school tables no chess stand that was shown on the photos, ice machines are broken on every floor, broken handles on the common area doors. Can not access the pool from first floor because the door is not recognizing the card same as elevator. Rude and unprofessional staff. Included breakfast is also scam because it’s is not included, reception only gives you 20$ voucher and then adds the same amount to service charge at the restaurant where food was disgusting. I ordered salmon bagel and couldn’t eat it because salmon was raw and chewy, when I ask to change it they charged me for bagel as well and I end up paying 34$ for my “included” breakfast. Tv in my room was not working and the furniture is old and damaged. Not something I would expect from even 3 star hotel. I think Expedia should require these hotels to update photos and provide the proof of 4 stars because we got scammed by Zocean and I wish we picked the Royal Palm that was just across the street and was actually ending up being cheaper and much better! This place does not maintenance any amenity they offer and just massively cut on expense. TERRIBLE

This place is run-down and dirty. Stay at the Royal palm next door for a similar price as the amenities are way better.

My daughter was bit by bed bugs it’s her 16 birthday her first time in miami

Expected jets in the jacuzzi. Was told it was a Roman tub and I should jave brought epson salt to soak. 🤔 I do that at home in my garden tub 😠 AC don't work well. Shower overflowed.

Deff be back

I wish I had good things to say about this stay as the location of this hotel is amazing. The AC in my room did not work either night of my stay, and I slept in 80 plus degree and humid conditions. Staff had nothing they could do and implied the whole hotel had this issue. The room was missing the sleeper couch upon arrival and did not look like images on the app. I can say positively that the staff was there at front desk when needed and friendly. Make sure to keep an eye on credit card statments as I had extra holds and pending charges appear on my card outside of what was communicated to me at checking in. I was told by the staff that it would be removed immediately three separate times and was not. Unfortunately, I would recommend looking elsewhere.

A very nice place to stay. I will definitely be back!

The staff was friendly and responsive. Overall, the room I had was better than I anticipated. However, I do feel as though the lighting could be better. My room felt dim at times. The poolside room was spacious and I love the bathroom set up. It’s almost a his and hers style bathroom. Great stay. Would stay again if you guys will have me. lol.

My experience was terrible. I had to switch rooms because the hot tub was not working. I was moved to another room and the jacuzzi was also not working and was very unclean. when we called to complain about it the gentlemen at the front desk was rude and hung up on my husband

Nice location right on south beach. No AC in the room

Love it here I stay here everytime in Mia

I loved the location and the staff on property was friendly! The bed was comfortable and the towels were great. I could tell that when this hotel was first built, it was amazing. Unfortunately, our hot tub did not work and we were very disappointed because we booked that room for the hot tub. We had to sign a wavier at check in stating that staff would be called to turn the hot tub on and off and we did call to have it filled and turned on when we entered the room. After spending 40 minutes cleaning the tub and filling it, the staff could not get it running and we were told they would contact the maintenance department. Then we got a call from the front desk stating that the man who checked us in was newly employed and he didn't know that the hot tubs recently no longer work in any of the rooms and they are now called Roman Tubs. We booked this room a year ago and it was advertised as working hot tub. I even watched videos of it and it looked amazing.We spoke to another front desk person the next morning and we stated how upset we were that we booked this particular room because we wanted a hot tub and she told us that she was not management, but she would let management know and that someone would call us. I gave her my cell phone number and no one ever contacted me. This sent a message to us that the management just didn't care and that is not acceptable. Unfortunately, we won't be returning to this hotel. It needs to be updated and we didn't get what we paid for.

Let’s start with the good. Wonderful staff, very accommodating, amazing food, pool area is fantastic and great accommodation. Not so good. My husband stepped on a shard of glass in our room outside area that had a sunken Jacuzzi. One of the front desk ladies told us all sunken Jacuzzis were not working and jets had been turned off. When chatting with other guests around the pool that was not the case. It would just have been nice if they told us the truth.

The staff at Z-Ocean made sure me and my wife was accommodated very well for our Honeymoon during the Mother’s Day weekend. We most definitely will be returning back in the near future.

This property is very dated. It has advertising for awards the hotel has won, but those must have been many years ago. The pictures of the rooms must be old. The room set up was nice. The toilet, sinks and shower are all separate areas. There is a nice kitchenette area with many pay options for food and drink. But very high prices. There is also a refrigerator for guest use which was nice. There was an indoor sitting area with couches. We had a balcony with a nice view, and a hammock. There was also an upper area that we were very excited about. That area was extremely disappointing. We had a hot tub that didn't work and was so old we didn't want to get in. The only places to sit were on very old and rusty furniture or a chais lounge that didn't have a cushion and there was only one. The area appeared to have an awning that you could use to cover and to get some shade, but there was no awning in place. This area could have been amazing, but was extremely disappointing. The hotel has a pool, but with very little seating. There is a hotel bar which was nice and a restaurant that has good food and nice staff. We got free breakfast tickets with our stay and enjoyed using them. The hotel was supposed to have an exercise area, but most of the machines were not working and it was very small. The best part of the hotel is it's location. Right in South Beach, it is very convenient and you can walk to the historic South Beach attractions and the beach very easily.

Fantastic big rooms with balcony. plenty of room for 3. great facilities & friendly helpful staff. the pool was lovey after a hot day sightseeing. breakfast at Front porch cafe was great. lots of options.

Sorry hotel personnel don’t even understand English OR Spanish and we speak both. Terrible experience. The morning manager is so unprofessional he denied a price match of a room to extend our stay and the next manger gave us a suite.funny.

All staff was amazing, the front desk, house keeping, and the Front Porch Cafe.

Bad rooms not updated toilet didnt work hot tub very old water wasnt cold the whole room needed to be updated that was the worst room i ever stayed in

If you notice that plaques on the wall are dated for 2008 and 2010. Which is over 10 years ago. The property looks like something that would be nice 14 years ago. But I’m 2024 these rooms and the facility need to be updated, even down to the decor. The floors were clammy in our room. I will say the bedding was clean and that seemed to be more of a priority for the cleaning staff (which is not a bad thing). However the rest of the room just didn’t seem clean. I wiped down with a lysol wipe in the bathroom and sink area. There was plenty of dirt and grime. The location is right at the beach. However, that’s probably the only good thing about the hotel….the staff also were helpful when needed.

Overall the hotel needs updating. Paid for a suite with a hot tub and jets didn’t work. One member of the front desk staff is very rude and talks down to everyone. The restaurant and the bar staff are great. We probably wouldn’t stay here next year when we visit.

Friendly staff

The front desk lady dark skin is the best person always helping always making sure we were fine. Will come back.

Apts are no clean we found hair on floor, carpets and showers, microwave all dirty with grease from previous foods. Hot tubs are gross.

Staff was helpful with booking issues and polite.

We really enjoyed having the jacuzzi on our balcony but what we didn't like was when the front desk decided to take their break and we couldn't get a hold of anyone to fill our jacuzzi. We are not allowed to fill them ourselves and you have to call for service between 9am-9pm. We called the front desk at 840pm with no answer. We walked down to the front desk at 850pm and no one was there. We waited and the front desk attendant came back at 858pm and when we asked for the jacuzzi to be filled we were told that it was too late and they refused to help us "per there policy". That was very disappointing. Other than that, we had no other issues or concerns with our stay.