Over all a pleasant stay, the whole resort looks like a park, a well maintained one, the accommodation spatious and clean with a large (XXXXXL) balcony with an astonishing view over the resort and sea view

Super clean, green and beautiful place. I recommend.

Super

Nothing special but everything was clean and comfortable. It was in a good location just away from center of the town.

The complex îs very nice, with lot of spaces, feeling like IT îs your private Island. The cleaning May be improved.

Great property, manicured grounds, clean pools! Breakfast buffet was excellent! Rumen makes outstanding cocktails at the big pool swim-up bar! The Sea beach is a bit small and tends to get overcrowded but the 10 or so pools make up for it. A great place for kids - kids club is good and there are game activities going on all day around the big pool! The animators gave it their best! Thanks for a relaxing time!

This complex has wonderful views & excellent pools & grounds. For me, the housekeeping was terrible - bed not made, floors not swept/cleaned, no surfaces wiped, balcony not touched, ironing board broken & shower gel container empty. Breakfast was good with good choices. Evening meal left s bit to be desired - very little choice for children, rarely any vegetables being served, most female staff very sullen (there were s couple of male servers that were good), dinner finishes at 8pm &, bang in 8pm, the food was removed.

This complex has wonderful views & excellent pools & grounds. For me, the housekeeping was terrible - bed not made, floors not swept/cleaned, no surfaces wiped, balcony not touched, ironing board broken & shower gel container empty. Breakfast was good with good choices. Evening meal left s bit to be desired - very little choice for children, rarely any vegetables being served, most female staff very sullen (there were s couple of male servers that were good), dinner finishes at 8pm &, bang in 8pm, the food was removed.

The hotel grounds are beautiful and well maintained which is good because it gives you something to look at while everything else is closed. I know my and wife and I went toward the end of the season (23-30 September) but all the pool bars were closed, two of the three restaurants were shut and none of the beach activities or the boat to Nessebar were running. When I questioned this with reception staff they barely looked at me and just grunted, I even pointed out that the leaflet left in the hotel room mentions all the wonderful things you can do and see, yet they were all shut down. Even the local town was deserted, all there was to do was buy some booze from the hotels shop and get drunk in the hotel room. All in all, very disappointing.

The hotel grounds are beautiful and well maintained which is good because it gives you something to look at while everything else is closed. I know my and wife and I went toward the end of the season (23-30 September) but all the pool bars were closed, two of the three restaurants were shut and none of the beach activities or the boat to Nessebar were running. When I questioned this with reception staff they barely looked at me and just grunted, I even pointed out that the leaflet left in the hotel room mentions all the wonderful things you can do and see, yet they were all shut down. Even the local town was deserted, all there was to do was buy some booze from the hotel's shop and get drunk in the hotel room. All in all, very disappointing.

Good location, beautiful well kept grounds. fantastic pools

The complex itself is great. 5-6 pools to choose from as well as an adjoining beach. The apartments were also lovely, spacious and clean. We visited mid September so it was also not busy at all - managed to always get a sun bed with ease. The big big negative for us were the staff - notably a few on the Reception. Complete lack of civility and everything seemed too much for them - even at checkin we were made to feel as if we were distributing them somehow. It is such a shame as Front of House is the first impression guests receive. This complex deserves a welcoming team. Practical notes:-there are restaurants on site. We ate at the Italian for lunch most days and again rude staff generally but tasty food. -Sveti Vlas town centre is a 15-20 minute walk. Lots of restaurants, but the best by far is Bistro -in terms of holiday money and the exchange rate (2.1ish) factored in prices are about half price of UK. So, for example, pizza at the restaurant 8-14 lev so £4-£7. Meals out, starter and alcohol included were costing two of us about 50-70 lev so £25-£35.

The complex itself is great. 5-6 pools to choose from as well as an adjoining beach. The apartments were also lovely, spacious and clean. We visited mid September so it was also not busy at all - managed to always get a sun bed with ease. The big big negative for us were the staff - notably a few on the Reception. Complete lack of civility and everything seemed too much for them - even at checkin we were made to feel as if we were distributing them somehow. It is such a shame as Front of House is the first impression guests receive. This complex deserves a welcoming team. Practical notes: -there are restaurants on site. We ate at the Italian for lunch most days and again rude staff generally but tasty food. -Sveti Vlas town centre is a 15-20 minute walk. Lots of restaurants, but the best by far is Bistro -in terms of holiday money and the exchange rate (2.1ish) factored in prices are about half price of UK. So, for example, pizza at the restaurant 8-14 lev so £4-£7. Meals out, starter and alcohol included were costing two of us about 50-70 lev so £25-£35.

The complex offers 8 outdoor pools! The staff were friendly & the restaurant food was tasty. Thank you.