Happy with our room however on the booking it said there were 3 pools which we were looking forward to. They did not look like the pictures and were very dirty so we couldn’t go in them. 2 of them were also closed. Work was also going and so there was a lot of noise. Good breakfast options!

Morning was very good. We stayed 1st floor, it was so noisy and wetty.

The hotel is not very close to downtown Foz de Iguacu, which is ok, as we spent most of our time at the Iguassa Falls. The breakfast has a large variety of food. Some, but not all, of the stuff members at the front desk speak English. Overall, the staff are very helpful. On the other hand, the room is very small, and the A/C in our room was very loud. Also, the door of our room was very difficult to open with the key. Very often, we had to give multiple tries before the door would open. It was very frustrating.

The hotel was a very reasonable price including breakfast. The staff was very accommodating. And the location was only a short distance to Iguacu Falls. Overall, this was a good hotel for the price and location.

We had arranged for a shuttle by the hotel from the airport to the hotel. There was no shuttle waiting for us, so we had to take a (more expensive) taxi. After check-in, we were given a small, badly lit, windowless, extremely hot room with only one electrical outlet (no possibility of charging cell phone, for example). When we protested we were given a larger room, which was better, but still windowless. But why were we not given a decent room right away, when it was obviously available? On the day we were checking out, a fee for 2 bottles of water was added to our bill. We stated that we had not consumed the water, but the clerk called the manager, who also continued arguing with us and berating us. The amount of money involved was very small, but it was very demeaning to be treated like that by the hotel management. This is not the way a hotel should treat guests.

Charm lives to its name and is a reasonably comfortable guesthouse with friendly English speaking staff. The only drawback is that there is no heater in the room, and we were cold on a chilly August night.

I felt the hotel was fine. Upon checking in, the staff was extremely friendly. He helped me book two tours to Iguassu Falls (one day on the Argentine day, and the other day on the Brazilian side). As for the room, it was fine (clean, nothing glaringly bad). Overall, I thought it was an average hotel, but the staff was very helpful if I had any questions.

Pros: Incredibly nice people who were super helpful with information and resources for seeing the Falls and getting around. We were greeted at 2AM when we arrived by the sweetest guy. Really set us off on right foor there. Place was clean. Location was fine, we used taxis and walked, though we know there are buses that are pretty straightforward, too. There was a more densely populated business area was a 20 minute walk away. Cons: The air conditioner dripped all over the floor and didn't work very well. Our room's only (yet ample) window faced a wall without much ventilation. No phone in room. No good places to eat within 10 minute walk. Needed to hoof it at least 20 minutes. Transfer to/from the airport they offer is slightly more expensive than getting taxi yourself. But hardly anyone speaks English, so it helps to have basic Portuguese or Spanish. Overall, we had a fine time, rested well and moved on to the next stop without too much trouble.