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The staff are absolutely wonderful. Outstanding, all of them! The location is very handy for both the beach and a short walk to the old town. Nice view of the beach if you have one of the suites etc. The hotel itself is a bit dated. If you are used to 5* hotels around the world, you won't get that. It is all decent and functional but just bits here and there are a bit like we used to do things in the naughties 😊 two double beds pushed together to make a king etc etc... Overall nice stay though. The old town is excelled for places to eat and go out. The beach is nice, great water.

Very nice, clean hotel, staff is helpful and efficient. Great breakfast, beach right across the street with plenty of lounge chairs, restaurants and shopping right outside the hotel. It's a busy area but the rooms are quiet when the doors are closed.

Our Room # 309 The hotel is perfectly located. Steps away from restaurants, shops, the beach, and a short hike (20 minutes) to the city center/old port. There's a large grocery store on the same street as the hotel, on the next block up, just walk away from the ocean/main strip up the hill from the hotel. The beach has plenty of beach loungers for free, so you never have to fight for a spot. The beach is also spotlessly clean. My room was a superior/partial sea view. Spacious and clean. The room furniture and hallway carpeting are a little tired, but that's a minor complaint. The wi-fi is great. Lastly, the service was top notch. Check in and check out were a breeze. The staff were professional and friendly. Even the cleaning lady was awesome. We had a super early flight to catch (7am). Not only did the front desk make sure to coordinate a early cab for us, they made sure to have a early breakfast ready for my wife. So thoughtful! Just top notch service! I would definitely come back!

Room was clean, although very small with a poor layout. Housekeeping visited only once during a 3 night stay. Advertised as free parking but in reality there are just 2 spaces and they were occupied by the same cars for the few days we were there. Outdoor pool is small but ok for a quick dip. Only 4 sunbeds around the pool. Indoor pool and sauna were closed due to covid. Reception staff seem bored and uninterested in the guests, never looking up to acknowledge our presence, constantly glued to their phone screen. Every morning at 8am the hotel has the recycled glass collected, it was so noisy it woke us up every time. Check out time was advertised as 12pm but on the day of the checkout we were told we have to leave at 11am due to covid. Nicely located opposite the beach.

Fantastic staff, always ready to assist and cater to your requests and comforts. Nice property, right in front of the beach within walking distance to everything. Super clean hotel and quite comfortable. Good air-conditioning. I am a light sleeper so some of the front rooms had minor traffic noise, which in most cases shouldn’t bother the average sleeper. Management immediately made every effort to move me to a beautifully appointed suite which was dead quiet-just the way I prefer. Overall this Is a very nice hotel, with nice rooms & facilites, and exemplary staff second to none. Probably one of the best hotels in Rethymno. Would definitely stay again.

Description of first room as a city room was poor as we only overlooked a tree so we upgraded to a sea front room for another 30 euro

We booked the kriti Beach hotel in Rethymnon but unfortunately it had not yet opened for the summer season, instead the management of the group that runs the hotel offered us its sister hotel instead, an offer we accepted. You continued to offer the Kriti Beach while it was closed.