The property needs maintenance. Limited transportation.

Safe and good hotel. Fitness center needs to be improved

excellent staff and building. room is nice too , clean and spacious

This is my second stay at this hotel. Installations are beautiful yet they do not reflect one bit the quality of the service they offer, particularly for tourist. They advertise their dinning place to be open at the 20th hour (which is 8 pm). I went there, and waited for 30 minutes until someone finally approached me and told me (with a rude tome) "we are close!" I replied, but you guys have it advertised everywhere that it is open at 8 pm. "I said we are closed." . Another instance was, after waiting for over 50 minutes for a Salmon, I inquired about the status of my order, the waitress with a rude tone said... All meals took over 1 hour to be served since the moment the order was taken and even when we were less than 2 or 5 customers (at worst), 1 meal took 1,5 hour and I decide to leave. Local area is away from the city center therefore you do not have many walk-distance options. Make sure you carry local currency because to use your Credit Card is simply a nightmare. I stayed here this time because the event was being held here, yet I would not come back to this hotel. There are some hotel reps who are ok in offering quality of service, yet, the majority are not. They are rude when they react to any complaint. They are not there to help you solve any incident, they do not even have the right attitude. I normally rate all my stays as "great." This one is a big fail, even when the hotel looks fabulous.

It was the first time i was staying at Pullman hotel in Rosario and i was really taken back by the level of service and facilities of the hotel. I would surely be staying here in future whenever i get a chance.

The hotel as such is nice. However, the procedure to gather data to receive the VAT exemption differs from other hotels. The hotel receptionist left the frontdesk without informing why with my credit card. I tried to find him, but had to wait five minutes. Then he came back with a photocopy of my credit card and my passport. This opens up the possibility of stealing my data. I requested the copy, but I had no way of checking whether more copies existed. When I left the hotel next morning, a new receptionist informed me that they only needed the first six numbers. However, this was not implemented. Since they also requested a stamp in my passport which I didn't have because I came from Uruguay (being a resident there there is no need for a stamp), I had to pay VAT in cash. The procedures were not flexible, it felt like I was discussing with a public office. There was no suggestions as to solving the situation from the front desk. I now have to go back and change my credit card which is very tedious. A frustrating experience.

Bad staff at check out. Not nice location. The carpets looked dirty

Great hotel with fantastic amenities. However, a little far from the town center. The restaurant and food options are lacking nearby and you would expect in Argentina to eat some of the best food. The service at the bar was poor and the taxi service took forever. However the hotel is gorgeous and the pool area fantastic!