Genial

Hotel muy bien localizado, con fácil acceso a vías importantes. Muy cómodo y con lo necesario para disfrutar la estancia.

I stay regularly at this hotel and I generally have a great experience. However on this occasion I had an issue... Stayed for two nights, first night they had to change the room they offered since the door lock was not working and had to walk back to reception twice before being offered a room with a working door. Second night, after a long day of work, I was locked out of my room for over 40 minutes since the door lock was not working. They did not have a sense of urgency to resolve the matter, and once of their offers was to put me in another room for the night (without my belongins) which I found completely ridiculous. I'll stay again there since I have history, but if it was the first experience in the hotel it would have definitely been the last.

I did not like the lack of enthusiasm to promote tourism in the state. I arrived on a Thursday and I called the front desk to change the light in the bathroom on Sunday, I left almost a week later (Wednesday) morning and the light was still burned out.

Excellent business class option. No luxury just clean, convenient, good location and good service.

Personnel was very attentive. Nicely decorated for Day of the Dead festivities.

We lost properties when cleaning room was made. They take off the sheets from the matress and our properties gone with them!!!... Poor profesionalism with the staff.

We lost properties when cleaning room was made.They take off the sheets from the matress and our properties gone with them!!!...Poor profesionalism with the staff.

Nice clean hotel. Ask for a quiet room as some overlook the highway.

I always love this hotel good location and excellent breakfast ..will be nice to add in the rate the breakfast thank you

I always love this hotel good location and excellent breakfast ..will be nice to add in the rate the breakfast thank you

Nice hotel right on the entrance of Jalapa. In the main avenue. Easy access. Clean, nice rooms. Just ask for a room not facing the highway, since it´s kind of noisy.Staff are OK but could use more attention. It took like 10 minutes to get a room, even i was the only checking in. Since paid with Expedia, did not opened a voucher nor credit. Then did some local calls. Could do it my self, had to ask front desk. They did the call one day. Next day they said no and asked me for a credit since each call was about 3 pesos (like 3 cents US). Confusing to me.Despite that i would stay there again, since it´s clean, nice and with great location.

Nice hotel right on the entrance of Jalapa. In the main avenue. Easy access. Clean, nice rooms. Just ask for a room not facing the highway, since it´s kind of noisy. Staff are OK but could use more attention. It took like 10 minutes to get a room, even i was the only checking in. Since paid with Expedia, did not opened a voucher nor credit. Then did some local calls. Could do it my self, had to ask front desk. They did the call one day. Next day they said no and asked me for a credit since each call was about 3 pesos (like 3 cents US). Confusing to me. Despite that i would stay there again, since it´s clean, nice and with great location.

always I like to stay in this hotel because the people who work always look after your needs

well this hotel is very comfortable clean and the breakfast was very good and there is lady making you eggs the way you like that is what make special you stay, but this will better if the breakfast is include in the rate that will a good buy to stay.

nice hotel close to big mall and lot good restaurants but for the rate I paid breakfast should be include